Customer Success

Customer Success Manager

Job Description

  • Deliver Value: Be able to deliver on, and communicate the value associated with their investment in the Xoxoday platform
  • Establish Relationships: Establish and nurture senior level relationships built on trust, develop client champions, and identify key stakeholders 
  • Strategic Partner: Become the client’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Xoxoday
  • Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets
  • The key objective of this role is to own and develop the Xoxoday relationship with the client for both the Core Xoxoday platform and Products
  • The focus will be on strategic customer engagement i.e. guiding the client through how they can leverage Xoxoday to grow their business rather than tactical implementation (i.e. demonstrate how they will get value through adopting the full suite of Xoxoday capabilities post enablement) 

Who You Are & What Makes You Qualified 

  • 3-5 years of experience in enterprise software account management, or customer success
  • A do-anything attitude for delighting the customer. We are a customer-centric organization, meaning we drop everything to solve problems and make our customers happy
  • Exceptional written and verbal communication skills 
  • Technical “show and tell” skills with an emphasis on platform education 
  • Must be able to comfortably present to large, executive-level teams 
  • Self-starting problem solver, who isn’t afraid to learn on the go and enjoys the technical intricacies and challenges of live software
  • Demonstrated experience and a passion for customer experience management (CXM)
  • Ability to work effectively under deadlines and juggle multiple projects simultaneously 
  • University degree, focus on business/marketing strongly encouraged 

Benefits of joining us

  • Ability to join a small and growing team, and work with some of the coolest people you've ever met
  • Opportunity to make an impact, and leave your mark on this organization
  • Competitive compensation, with the ability to shape your own career trajectory
  • Go Extra Mile with Learning and Development

Status: 
Open
Department: 
Customer Success
Location: 
Bengaluru, Karnataka
Experience: 3-5 years