Customer Success

Customer Support Process specialist

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, Create Reports, Resolve Queries
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Ensure customer satisfaction and provide professional customer support

Who You Are & What Makes You Qualified 

  • High school diploma, general education degree or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Basic Knowledge of Excel
  • Minimum 3 years of experience with customer support
  • Should be flexible for working in day shifts and holidays

 

Benefits of joining us

  • Ability to join a small and growing team, and work with some of the coolest people you've ever met
  • Opportunity to make an impact, and leave your mark on this organization
  • Competitive compensation, with the ability to shape your own career trajectory
  • Go Extra Mile with Learning and Development

Status: 
Open
Department: 
Customer Success
Location: 
Bengaluru, Karnataka
Experience: 3-5 years