Customer Support Specialist

What is the role?

Your role will be to support the Xoxoday customers regarding the technical queries on Xoxoday products.  

Key Responsibilities

• Close customer tickets and respond to customer queries via email or chats.
• Ensure SLA and CSAT.
• Constant upgrade of your skills on the Xoxoday products and the features.
• Technical and debugging knowledge of issues.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 2+ years of experience in customer service role handling technical queries.
• Eye for detail and ability to comprehend the issue.
• Ability to work with data, generate and analyse reports.
• Excellent oral and written communication and people interaction skills.
• Work independently and own the raised matter till closure.
• Comfortable working with technology applications.
• Hands-on experience with ticketing software like Freshdesk.

Whom will you work with?

You will closely work with the Customer Success team and report to the CS Manager.

What can you look for?

A good career where you'll be able to interact with international clients and learn on diverse technical issue resolutions. Working in a growing company with lot of benefits to your career. 

We are

A fast growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.