Case Study

Sector

FMCG

Company

The largest privately held corporation in the United States in terms of revenue

Location

Bangalore

About the company

Client is a global corporation, which is the largest privately held corporation in the United States in terms of revenue. Some of its major businesses are trading, purchasing and distributing grain and other agricultural commodities, such as palm oil; trading in energy, steel and transport; the raising of livestock and production of feed; producing food ingredients such as starch and glucose syrup, vegetable oils and fats for application in processed foods and industrial use. It also operates a large financial services arm, which manages financial risks in the commodity markets for the company.

Problem Statement/Challenge

  • Need of a point based reward catalog with reward program set-up, fulfillment and delivery
  • Multiple awards in a multi business unit (BU) based environment involved complex execution
  • Issuing of physical rewards was tedious and time-consuming
  • There were no means to track the rewarding process and its results
  • All rewards required detailed planning and execution
  • Instant rewarding was not possible
  • Lack of rewarding catalogue with a point conversion system

Existing solution

  • A reward program with a multi business unit which did not have standard rewarding catalogue
  • Had to procure the reward the manually

Solution offered by Xoxoday

  • Client was offered the LSA box with a Xoxoday voucher
  • This solution gave the client an option to have a uniform LSA award throughout their locations
  • Xoxoday offered the client an experience exclusive solution with high quality, world class experiences that were provided to the employees completing their work anniversaries

How a reward platform works

  • Customer will get an automated reward mail
  • Login to enterprise.xoxoday.com to avail exciting experiences from the bouquet of experiences
  • The customer can select the experience, enter relevant details and book the experience at one go using their loyalty points

Perks of a reward platform

  • Reward program set up: calculation metrics, data management, program collaterals, and communication channels
  • Reward fulfilment & delivery: 10,000+ experiences across categories, digital/ physical / mobile gift vouchers, industry best fulfillment timelines along with automatic Delivery
  • MIS / reports: order fulfillment reports, delivery reports, program dashboards, payment reconciliation report
  • Query / escalation management: helpdesk support, dedicated relationship manager, standard operating procedures (SOPs)

Results

  • The point based rewards and recognition (RnR) program saw employee productivity and recognition ratings improve month by month
  • Xoxoday enabled the company to implement instant spot awards
  • The HRs now have an automated platform to run their RnR program