About iCQ+


iCQ+ is a framework designed for senior leadership (JL 7+) in alignment to the Leadership Values. This framework has been conceptualized to encourage and recognize leaders contributions to Organizational Citizenship behaviors linked to:

Development –

Investment in learning and development, coaching and mentoring, other forms of learning (webinars, conferences etc) for self as well as teams

Organizational responsibility –

Contributions that are ‘above and beyond’ performance goals Many of you as leaders already contribute well beyond your KRAs, and iCQ+ is the way we measure, record and recognize your actions… and additionally, you earn credits which can be redeemed against various rewards!

iCQ+ Framework:

Contribute by participating in any of the behaviors/ actions identified under iCQ+ framework

Earn appropriate credit points basis pre identified parameters

Redeem the earned credits against a host of gift/ experience options


Activities that employees can gain iCQ+ credits are divided into five categories, aligned to the Leadership Values:

Amplify People Performance
Inspire Growth & Transformation
Unleash Impact for Clients and Infosys
Build and Unlock Synergy
Maximize Self and Org Potential


What is credit redemption mechanism?

Ans. There are a range of options available on the portal! Broadly they are from the following categories: Gift vouchers of all e-commerce websites; Certifications and Experience options.

Is this only for employee based out of India or for centers in other location as well?

Ans. As a first phase this has been rolled out only in India. We are in the process of exploring feasibility of roll out across centers.

Can the points be redeemed if the person has raised e-separation?

Ans. As the points are accrued for an employee's contributions towards increasing the citizenship quotient at Infosys BPM. In case of their separation from the organization, the points continue to lie with you and can be redeemed as well.

What are ICQ+ ‘Score’ and ‘Credits’? Both have different numbers, which one can be redeemed? For Example my ICQ+ score is 1589 but have only 325 credits to redeem.

Ans. 1 point is the equivalent of Re.1. The iCQ+ score is the total number of points you have accrued so far. It is possible that you have already redeemed some points, and hence the redeemable credits are lesser.

If we want to share an idea on some more activities to include in ICQ+ who should we reach out to?

Ans. Pl write to icqplus@infosys.com.