Freshdesk

Improve customer satisfaction by motivating agents through milestone-based rewards sent automatically from Xoxoday Plum

Help-desk support is one of the most stressful jobs in the world since it involves solving customer queries and facing the brunt from them most of the time. If your help desk support team isn’t motivated chances are high, they won’t serve the customers well. Tickets raised won’t be resolved in time leading to complete chaos.

Integration between Xoxoday Plum and Freshdesk empowers organisations to motivate their customer support agents, thus improving productivity and metrics like CSAT. Together Xoxoday and Freshdesk aim to create a rewarding customer support workplace that ensures better customer satisfaction by motivating agents through milestone-based rewards.