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Factory teams form the backbone of the toys & games production cycle—but recognition, motivation, and communication were fragmented across shifts and sites. Many factory employees lacked email access, making traditional digital tools ineffective. Manual reward processes, inconsistent celebrations, and low safety engagement made it difficult to foster a strong workplace culture.

• Limited recognition access for factory teams without digital IDs: Workers with no email or system login felt left out of company-wide recognition.
• Low daily motivation for repetitive production tasks: Routine workflows created monotony, impacting productivity and morale.
• Complex perks and welfare benefit distribution across shifts: Employees struggled to access health, meal, and lifestyle benefits.
• Inconsistent celebration of tenure and production milestones: Manual tracking delayed acknowledgment of achievements.
• Low safety participation and compliance visibility: Safety protocols were viewed as obligations, not celebrated behaviors.
• High attrition in certain production units: Lack of appreciation lowered loyalty among long-term workers.

Personas Involved

• Factory Workers: Receive recognition, claim rewards, participate in safety programs, access perks, and celebrate milestones through kiosks, digital boards, and Empuls.
• HR & People Teams: Manage recognition, welfare benefits, safety rewards, milestones, and worker well-being programs.
• Production Supervisors & Line Managers: Trigger recognitions, monitor performance, track attendance and compliance, and motivate shift teams.
• Health, Safety & Environment Teams: Run safety campaigns, track compliance milestones, and reward safe behaviors.
• Finance Teams: Validate reward payouts, audit transactions, and manage worker benefit budgets.
• Program Admin / Super Admin: Control access, configure shifts/roles, manage workflows, and maintain rule versioning.

The Solution

Xoxoday Empuls helped the manufacturer bring structure, visibility, and motivation to factory workforce engagement by centralizing recognition, safety rewards, performance incentives, and milestone celebrations into one unified system. With kiosks, digital boards, and automated workflows, even offline workers received real-time appreciation, welfare perks, and safety-based rewards.  

Seamless HRMS, payroll, and kiosk integrations kept worker data and recognition triggers in sync—reducing manual effort while strengthening morale, compliance, and retention across shop-floor teams.

• Factory workforce recognition & rewards: Xoxoday Empuls made recognition accessible to factory workers through digital boards and multilingual kiosks, ensuring that even employees without email or system access received real-time appreciation and instant redemptions—building inclusion and boosting morale across shifts.
• Daily workforce engagement program: The manufacturer gamified factory operations with points for attendance, teamwork, quality scores, and safety compliance, making routine tasks more motivating and improving accountability on the shop floor.
• Unified perks & benefits wallet: Our solution’s centralized welfare benefits—healthcare, meal perks, transportation credits, and lifestyle allowances—into a single digital wallet accessible via kiosks and mobile, improving utilization and worker satisfaction.
• Automated milestone celebrations: Through SAP SuccessFactors integration, Empuls automated tenure recognitions, production achievements, and shift-based milestones with personalized messages, gifts, and dashboard announcements, reinforcing pride and loyalty.
• Safety & compliance recognition program: The company used our solution to reward zero-accident performance, training completion, and compliance milestones. Safety transformed from a mandatory requirement to a celebrated and rewarded achievement.
• Retention & loyalty programs for factory workforce: Xoxoday Empuls enabled automated recognition for tenure, exceptional performance, and shift champions—reducing attrition and building long-term worker loyalty across production units.

Impact

• 31% increase in factory worker morale, driven by accessible, inclusive recognition. ‍
• 46% rise in daily engagement, fueled by gamified performance incentives. ‍
• 38% improvement in welfare benefit usage, enabled by a unified perks wallet. ‍
• 27% reduction in safety incidents, supported by compliance-based rewards. ‍
• 25% boost in milestone participation, driven by automated celebrations. ‍
• AED 6.2 million in automated workforce rewards processed in one year, improving consistency and reducing HR workload. ‍
• 18% reduction in factory attrition, driven by structured recognition and loyalty programs.

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Conclusion

By implementing Xoxoday Empuls blue collar workforce engagement, the toys & games manufacturer transformed its factory workforce culture with inclusive recognition, safety-led motivation, and seamless benefit access.  

With automated workflows, multilingual kiosks, and real-time rewards, the company bridged the digital divide across shifts, strengthened worker loyalty, frontline productivity and elevated morale throughout production units.