The Challenge

As the agent ecosystem expanded, commission management became increasingly fragmented and error-prone.

No Unified Commission Management System
Commissions were calculated using disparate regional methods, leading to inconsistencies and confusion across agent groups.

Manual Calculations and Delayed Payouts
Manual processing caused frequent delays, increasing agent dissatisfaction and commission-related disputes.

Regional Disparity in Commission Structures
Different policy types, tenures, and geographies followed varied commission formats, making standardization difficult and error-prone.

Erosion of Agent Trust and Motivation
Lack of transparency into earnings and payout timelines reduced confidence in the system and impacted sales performance.

The Solution

The company implemented Compass to centralize, automate, and standardize commission management across its agent network.

Unified Commission Logic
Compass enabled a centralized commission calculator configured for multiple policy types, tenures, and regional variations—ensuring accuracy and consistency.

Policy-Triggered Commission Payouts
Through CRM integration, commissions were automatically calculated and initiated the moment a policy was issued, eliminating delays and manual dependencies.

Real-Time Earnings Dashboards for Agents
Agents accessed a mobile dashboard showing live earnings, target progress, and bonus milestones—significantly improving visibility and trust.

Managerial Oversight and Coaching Enablement
Sales managers gained real-time visibility into team performance and commission disbursements, enabling data-driven coaching and performance interventions.

The Results

The rollout delivered measurable gains in efficiency, trust, and sales outcomes:

Faster Commission Processing
Commission processing time reduced by 63%, enabling quicker payouts and improving agent cash flow.

Fewer Disputes and Escalations
Commission-related escalations dropped by 40%, driven by transparent, rule-based calculations.

Improved Sales Quality
The organization observed a noticeable increase in policy renewals and upsell activity, supported by clearer incentive visibility.

Key Metrics

• 4,000+ commission reports generated monthly with zero manual intervention
• ₹2.8 Cr+ in commission payouts processed in the first quarter
• 63% reduction in commission processing time
• 40% drop in commission-related escalations
• 88% Compass mobile app adoption within the first 60 days

Conclusion

By implementing Compass, the insurance organization transformed commission management into a transparent, automated, and agent-centric system. Real-time earnings visibility, faster payouts, and standardized commission logic strengthened agent trust, reduced disputes, and accelerated sales performance.

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