The Challenge

The organization aimed to address multiple people-experience challenges:

• Declining employee morale and inconsistent recognition practices
• Lack of a structured system to celebrate employee milestones
• Manual processes that delayed recognition and reduced impact
• Limited visibility into peer achievements across locations
• Need to improve employees’ sense of belonging and connection

The Solution

Xoxoday Empuls was implemented as a centralized Rewards & Recognition platform to automate and scale recognition across the organization.

Key components included:

• Core Value–Based Recognition: Employees were rewarded with points and digital vouchers for demonstrating organizational values
• Milestone Automation: Automated birthday and work anniversary rewards ensured timely and consistent celebrations
• Recognition Automation: Trigger-based workflows eliminated manual effort and improved reliability
• Broad Adoption: The program achieved strong participation, with over 60% of employees actively engaged

Program Adoption & Engagement

• Active participants: 3,900+ employees
• Monthly activity:
  • 1,000+ recognition posts
  • 800+ rewards distributed

Outcomes

• 80–85% of employees reported feeling more connected, valued, and informed
• Significant improvement in visibility of recognition across teams
• Strong adoption of peer and manager-led recognition
• A scalable recognition framework capable of supporting workforce growth

Conclusion

By deploying Xoxoday Empuls, the healthcare organization successfully transformed recognition from an occasional activity into a consistent, automated, and organization-wide practice. The program strengthened employee morale, reinforced core values, and fostered a culture of appreciation, resulting in higher engagement and a more connected workforce.

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