The Challenge

As the organization expanded geographically and operationally, employee engagement became increasingly fragmented.

Disconnected Communication Across Regions
Remote teams and regional offices operated in silos, limiting collaboration and slowing information flow.

Low Visibility for Behind-the-Scenes Contributors
Critical roles such as curriculum development, QA, and technical support received limited recognition, impacting morale and perceived value.

Weak Feedback Participation and Employee Voice
Survey participation was low, particularly among remote instructors, reducing leadership’s ability to act on workforce sentiment.

Fragmented Engagement Tools
Multiple, disconnected platforms led to low adoption and scattered data, preventing a unified view of engagement and performance.

The Solution

The organization implemented Xoxoday as a centralized engagement platform to unify recognition, communication, and feedback.

Performance-Based Recognition
Instructors and teams were recognized based on learner impact metrics such as NPS and course completion rates, reinforcing value-driven appreciation.

Real-Time Educator Feedback Surveys
Monthly pulse surveys captured timely insights from remote educators, enabling rapid improvements in workload balance and process efficiency.

Public Peer-to-Peer Appreciation
Employees could publicly recognize peers across functions, bringing visibility to behind-the-scenes teams through organization-wide social channels.

Anonymous Feedback Collection
Anonymous feedback mechanisms encouraged open communication, allowing leadership to surface and address sensitive issues impacting morale and experience.

The Results

The unified engagement approach delivered strong, measurable outcomes:

Improved Communication and Collaboration
Internal communication flow improved by 70% across remote and hybrid teams through the centralized social intranet.

Significant Increase in Peer Recognition
Peer-to-peer recognition increased 3×, particularly among non-instructional roles such as content, QA, and student support.

High Feedback Participation
Monthly pulse surveys achieved a 92% participation rate, enabling timely intervention on workload, technology, and morale challenges.

Operational Efficiency Gains
Instructor onboarding time was reduced by 25%, driven by process improvements informed by real-time feedback.

Key Metrics

• 2,800+ peer recognitions exchanged in 3 months
• 62% increase in visibility for backend teams via social wall mentions
• 18+ functional and regional channels on the social intranet
• 92% participation rate in pulse surveys
• 27% reduction in internal escalations
• 4.8 / 5 satisfaction score for quarterly R&R events
• 95% of managers reported improved team morale

Conclusion

By unifying performance-based recognition, peer appreciation, and real-time feedback on a single platform, this Education & EdTech organization successfully empowered both educators and behind-the-scenes teams. The solution strengthened communication across regions, amplified employee voice, and ensured that contributions—visible or not—were consistently recognized.

The organization now operates a connected, insight-driven engagement ecosystem that supports scale, quality education delivery, and a motivated global workforce.

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