Challenge

The e-commerce giant has multiple audit categories like SOX readiness, fraud risk management, offers construct, category procurement, inventory parts management, network security design, inventory - slow & non moving etc and dedicated teams working on these categories.The reports on audit team performance were created manually and seldom in real-time. The audit team also had no visibility to their achievements and hence lacked motivation to perform better. 

The company was on a for a robust sales performance & engagement platform to solve their problem. 

‍

Solution

Sales Performance & Engagement Solution

With Compass the E-commerce giant streamlined their commission process and enabled more detailed reporting for audit teams and management. 

Compass provided:

• Robust dashboard with real-time view of audit team performance
• Badges based on milestone achievements and also
• Automated incentive point disbursement based on audit response

‍

Result

Using Compass the e-commerce giant could: 

1. Provide the central business team a consolidated & graphical view of all the users progress in real-time
2. Improve incentive program adoption with achievement based badges
3. Reduce central overhead for administration

‍

Impact

80% increase incentive program adoption in less than 30 day