Customer Story

How a U.S. Consulting Firm Drove Higher Engagement Through Modern Employee Recognition

Customer Story

How a U.S. Consulting Firm Drove Higher Engagement Through Modern Employee Recognition

Customer Story

How a U.S. Consulting Firm Drove Higher Engagement Through Modern Employee Recognition

The Challenge

The organization set out to strengthen its workplace culture and improve employee engagement. However, its existing recognition platform was significantly underperforming.

Low Employee Participation
Only 20% of employees were actively engaging with the recognition platform, limiting its impact and relevance across the organization.

Inconsistent and Low-Visibility Recognition
Achievements were recognized sporadically, with limited visibility across teams. This resulted in employees feeling undervalued and reduced the motivational impact of recognition.

Limited Leadership Involvement
Managerial appreciation was inconsistent, preventing recognition from becoming a core leadership behavior and weakening its influence on culture-building.

The Solution

The company implemented Empuls, a comprehensive employee engagement and recognition platform, to modernize and scale its recognition efforts.

Structured, Approval-Based Award Nominations
Empuls introduced transparent nomination workflows with clearly defined nominators, approvers, and nominees. This ensured fairness, consistency, and credibility in award distribution.

Peer-to-Peer Recognition
Employees were empowered to instantly recognize and reward colleagues without approvals, fostering a culture of everyday appreciation and collaboration.

Wall of Fame for Achievement Visibility
A centralized digital Wall of Fame showcased milestones, service awards, and performance achievements significantly increasing visibility and motivation.

Social Intranet Engagement Hub
The platform acted as a social intranet where employees could share achievements, engage in conversations, and participate in company-wide interactions, strengthening community and belonging.

The Results

The transformation delivered measurable improvements in engagement and recognition adoption:

Broader Recognition Coverage
The number of unique employees recognized increased by 110%, indicating a more inclusive and widespread recognition culture.

Stronger Leadership Participation
Managerial appreciation activity surged by 263%, embedding recognition as a consistent leadership practice.

Improved Platform Adoption
Monthly Active Users (MAU) grew by 14%, reflecting sustained engagement and improved platform relevance across the workforce.

Key Metrics (Converted & Standardized)

  • +110% increase in unique employees recognized
  • +263% increase in managerial appreciation activity
  • +14% growth in Monthly Active Users (MAU)

Conclusion

By adopting Empuls, this U.S.-based storage asset management company successfully revitalized its employee recognition strategy. The platform enabled structured award nominations, empowered peer-to-peer appreciation, and created a social layer for engagement transforming recognition from a low-adoption tool into a core cultural driver.

The organization now benefits from higher participation, stronger leadership involvement, and a more connected, motivated workforce powered by consistent, visible, and meaningful recognition.

About the Company

The organization is a U.S.-based storage asset management company operating within the business consulting and services sector. With a workforce of 100–500 employees, the company supports complex asset operations and advisory services, where collaboration, accountability, and performance excellence are critical. As the organization continued to scale, Human Resources played a key role in strengthening workplace culture, improving employee engagement, and ensuring consistent recognition across teams

Industry: Business Consulting & Services
Region: United States
Company Size: 100–500 employees
Function: Human Resources
Platform Used: Empuls (Employee Engagement & Recognition)