The Challenge 

Before partnering with Empuls, Royal Cyber faced a common challenge among rapidly growing global organizations: improving employee engagement and recognition while streamlining internal communication and feedback mechanisms. Their traditional recognition programs lacked the dynamism and reach required to truly connect with a large, dispersed workforce.

The Solution: A Holistic Engagement Platform

Royal Cyber chose Empuls, a cloud-based (SaaS) platform, to address these challenges. Empuls offered a comprehensive suite of features designed to create a vibrant and

connected workplace. The platform's seamless integration capabilities with existing tools like Zoho, Teams, and their Social Intranet made it an ideal fit for Royal Cyber's ecosystem.

Deployment Method: Cloud-based (SaaS)

Go-Live: January 2020

Product Implementation & Key Features Deployed

Empuls was strategically implemented to replace Royal Cyber's traditional recognition programs, focusing on a multi-faceted approach to engagement:

• Rewards & Recognition (RNR):
  Enabled meaningful recognition through various awards, including "Aspirin Awards" and gift redemptions.
  Reward structure based on key milestones, sales volume, and user engagement, with predefined incentives like "Project GoLive" and "Learn and Share" awards.

• Surveys: Utilized to gather employee feedback, track sentiment, and drive improvements in employee experience.
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• Teams: Fostered cross-departmental collaboration and encouraged team-based recognition.
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• Social Intranet: Facilitated core-value-based conversations, knowledge sharing, and a sense of community.

Outcomes and Results

The implementation of Empuls yielded significant and measurable improvements in Royal Cyber's employee engagement metrics.

• Total Active Users: 1236 (an impressive 84.2% Activation Rate)
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• Average Monthly Active Users: ~1300
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• Engagement Rate: 50.6% (~661 average minimum engagement users)
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• Top Core Values Recognized: Teamwork, Excellence, Behind the Scenes
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• Industry Benchmarking: Empuls' incentive program at Royal Cyber demonstrated significant improvement compared to industry benchmarks for IT services:

Similar programs typically result in 15% sales growth or 18% improved employee retention. While specific sales and retention numbers for Royal Cyber were not provided, the high engagement and activation rates strongly suggest a positive impact on these areas.

Conclusion

Royal Cyber's partnership with Empuls exemplifies how a well-implemented, comprehensive employee engagement platform can drive significant improvements in internal communication, recognition, and overall employee experience. The impressive activation and engagement rates, coupled with the high volume of awards and redemptions, underscore Empuls' effectiveness in fostering a culture of appreciation and collaboration within a global IT services organization.