BPO / KPO

Transform how you motivate and retain talent in your BPO/KPO operations with integrated engagement and incentive solutions from Xoxoday. From sales acceleration to channel incentives, agent recognition and employee retention, our scalable solutions help you drive measurable results across your entire ecosystem.

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Trusted by leading BPO/KPO companies

Purpose-built solutions for every role in your BPO/KPO operations

Empower sales leaders to crush targets, enable operations teams to elevate service quality, channel teams to drive topline growth, and help HR retain top talent, all through one integrated platform. Deliver personalized recognition, rewards, and incentives that turn engagement into your competitive advantage.

Finance & Accounting Outsourcing

Data Analytics & Insights

Human Resources, Payroll Service

Financial Research & Consulting

Insurance & Claims Processing

Customer Support & CX

Playbook for BPO / KPO Industry

End-to-end reward and incentive solutions with Xoxoday’s scalable tech stack.

Sales

Motivate sales teams with transparent, gamified incentives that turn targets into milestones.

Employees

Keep your workforce engaged and inspired with meaningful rewards and recognition.

Support

Elevate tele-support performance with programs that incentivize upselling, and retention achievements.

Referral Partners

Scale your market reach with consulting partners, and referral networks using tiered incentive programs.

Stories that made a difference

For Sales

Sales success stories powered by commission automation, insights, and performance gamification.

Revenue Consistency

Retention-focused incentives ensure sustainable growth

A large outsourcing firm linked recognition to client renewals and satisfaction, fostering long-term loyalty and predictable revenue stability.

Global Performance Management

Unified systems streamline cross-border incentive programs

A global BPO automated payouts and dashboards across four countries, ensuring transparency and fairness for distributed sales teams operating in multiple currencies.

Strategic Account Acquisition

Bonus programs accelerate vertical and account penetration

An international BPO introduced targeted rewards for high-value verticals like healthcare and BFSI, driving focused prospecting and new account wins.

Client Retention & Renewals

Loyalty-led programs improve client stickiness

A leading BPO in India rewarded account managers for multi-year contract renewals, strengthening client relationships and ensuring consistent revenue flow.

New Service Line Growth

Targeted incentives accelerate diversification and revenue expansion

A multinational KPO motivated its sales teams to promote analytics and finance solutions, resulting in faster adoption of high-margin service offerings.

Operational Efficiency

Faster rewards, quicker wins

Automation reduced incentive processing time by 70%, creating instant recognition cycles.

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For Employees

Engagement stories inspired by recognition, feedback, and meaningful connection.

For Support Team

Drive process & customer support excellence with incentives tied to SLAs, CSAT scores, etc.

For Referral Partners

Referral success stories driven by loyalty, automation, and advocacy.

Modular architecture to accommodate  simple and complex problems

End-to-end rewards, incentives and loyalty programs with Xoxoday’s scalable tech-stack.

Integrations

Seamlessly connect with your CRM, HRMS, ticketing, and ERP systems to unify performance, engagement, and incentive workflows. Automate reward and recognition processes while maintaining real-time data flow across sales, support, and HR operations.

Data & User Management

Centrally manage employee hierarchies, client portfolios, and project data with secure access controls. Maintain transparency across regions and departments, ensuring compliance and consistency for both BPO and KPO environments.

Rule & Logic Engine

Configure dynamic incentive and engagement rules that adapt to campaign goals, client SLAs, and KPI frameworks. Customize logic for sales contests, support SLAs, performance tiers, or milestone-based employee rewards, all in one flexible system.

Gamification

Boost engagement with gamified leaderboards, badges, contests, challenges, and recognition walls that turn targets into achievements. Create friendly competition among sales teams, motivate support agents, and recognize analysts for excellence and innovation.

Reports & Dashboards

Gain real-time visibility into performance trends, reward redemption, engagement rates, and operational efficiency. Leverage AI-driven dashboards to identify top performers, measure ROI, and optimize strategies across departments and geographies.

Rewards

Deliver instant gratification through global gift cards, prepaid vouchers, and digital rewards. Whether it’s motivating sales teams, celebrating milestones, or recognizing top-performing agents, drive satisfaction and lasting engagement across your workforce.

REWARD MARKETPLACE

10M+ reward options from 175+ countries across 30+ categories

Security, privacy, and compliance at the forefront

Data protection is of utmost importance at Loyalife, and we are committed to providing a safe, secure, and compliant loyalty ecosystem for enterprises with the highest standards of data security and privacy across storage, exchange, collection, and processing.

Built for the pace and scale of BPO/KPO operations!

From SLA-linked incentives to employee recognition and partner loyalty, see how it all comes together for your teams with Xoxoday. See why industry leaders trust us to power their performance.

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