The Challenge

Despite its strong organizational values, this IT consulting firm's existing recognition system was heavily manual and varied by geography. Milestone celebrations, service awards, and peer-to-peer appreciation efforts were inconsistent, making it difficult to reinforce a shared culture of recognition across borders.

Key Challenges:

• Fragmented Recognition: Manual processes that varied significantly by geographic region
• Inconsistent Celebrations: Milestone and service award recognition lacked uniformity across locations
• Management Difficulties: Managers found it challenging to track and celebrate achievements on time
• Missed Opportunities: Employees often missed out on meaningful moments of appreciation
• Low Visibility: Lack of structure led to poor visibility of recognition efforts
• Impact on Engagement: These issues ultimately affected employee sentiment and engagement, especially among newer and remote employees

The company needed a solution that would streamline its recognition efforts, reduce operational inefficiencies, and enhance the employee experience (EX) in a consistent and scalable way.

The Solution: Empuls Implementation

The organization chose Xoxoday Empuls to transform its rewards and recognition programs. Xoxoday stood out not only for its robust feature set but also for its collaborative approach. The platform offered a flexible pricing model that met the company's procurement needs and demonstrated a strong commitment to co-innovation.

One of the standout results of this collaboration was the co-creation of an Employee Yearbook—a personalized, digital memory book celebrating work anniversaries and milestones. Inspired by the company's vision, this feature brought an emotional and memorable touch to recognition moments and became a favorite among employees.

Beyond the Yearbook, Xoxoday enabled the firm to centralize and automate milestone recognitions, offer visibility into appreciation moments, and empower employees to recognize peers easily. The platform's intuitive design and global compatibility made it easy to implement across multiple regional offices.

Product Implementation & Key Features Deployed

Unified Recognition Platform Xoxoday brings together milestone awards, service anniversaries, and peer-to-peer recognition into a single, accessible platform creating consistency and cohesion across countries and departments.

Employee Yearbook for Milestone Moments Co-developed by the company and Xoxoday, the Employee Yearbook added a personal, celebratory dimension to service anniversaries, turning them into memorable occasions for employees and their teams.

Manager Empowerment Empuls equipped managers with tools to recognize team members in real time, increasing the frequency and authenticity of appreciation.

Automation of Complex Workflows Recognition workflows like budget tracking, reward disbursement, and milestone alerts were automated, freeing up HR bandwidth and reducing manual errors.

Implementation & Change Management

The company approached the rollout of Xoxoday with a collaborative and phased strategy. A dedicated internal team, including stakeholders from multiple regions, worked closely with the Xoxoday implementation team. Local champions were identified in each region to

lead adoption, and global training sessions were conducted to equip HR and managers with the know-how to drive engagement.

Integration with the company's internal systems ensured smooth, secure data flow and accurate recognition management. Clear internal communication and leadership buy-in further ensured successful change adoption.

Outcomes and Results

The implementation of Empuls yielded significant and measurable improvements in the company's employee engagement metrics.

Key Performance Metrics

20% Improvement in Employee Engagement Post-implementation surveys revealed a 15-20% improvement in employee engagement metrics, particularly in feeling appreciated and recognized.

40% Increase in Recognition Participation in recognition programs, especially milestone celebrations, rose by over 40%, with employees feeling more connected and valued.

Operational Efficiency & HR Time Savings Automating previously manual recognition processes saved significant time for the company's HR teams and improved reward accuracy and visibility.

Enhanced Workplace Culture Peer-to-peer appreciation became more frequent and visible, fostering stronger interpersonal connections and cross-functional collaboration.

Global Impact

The unified platform successfully addressed the geographic inconsistencies that previously plagued the recognition system, creating a cohesive experience across all regional offices and ensuring that every employee, regardless of location, receives consistent and meaningful recognition.

Conclusion

By partnering with Xoxoday, this global IT consulting firm has successfully transitioned from a fragmented recognition model to a unified, global-first approach. Xoxoday helped the organization automate and elevate its employee recognition efforts while preserving the cultural nuance and emotional impact of each milestone moment. The result: a more connected, engaged, and appreciated workforce, no matter where they are in the world.