Syarat dan ketentuan


Xoxoday (Nreach Online Services Private Limited, a company incorporated under the Companies Act 1956, & Nreach Online Services Ltd, a company registered under the laws of India,  its affiliates and subsidiaries and herein after referred in short “Xoxoday”. ("Xoxoday”, "we," "us," and/or "our"). For Xoxoday, registered users, the website, together with Xoxoday mobile app (the “App”) and application programming interface (the “API”) all together referred as Service, also provides a platform and tools for using the Service and is considered a part of the Service.

1. Penerimaan syarat & ketentuan layanan

Xoxoday provides the website and the Service, including the APP, the API and any functionality services offered on or through the website and the Service, to you subject to these Terms and Conditions of Service (this “TOS”). This TOS includes Xoxoday Privacy Policy, which explains how Xoxoday collects, uses and protects data from visitors to the website and users of the Service. If you do not agree with any part of this TOS, you may not use the website or the Service in any way. Your use of the website indicates your acceptance of this TOS. Use of the App and certain portions of the website are only available to Xoxoday registered users. If you are a Xoxoday registered user, your use of the Site and the Service is conditioned on your acceptance of these TOS. For the purpose of this Agreement, the term, “Personal Information” shall mean and include, without limitation, personal details such as name, age, address, and employment details and such Personal Information may also include passwords, details of bank account, credit card, or debit card or other details of payment instrument (collectively, “Financial Information”) as may be obtained from you for facilitating online payments during your usage of the website. If your organization has entered into a commercial agreement with Xoxoday, including any agreement or addendum related to the protection of personal data (a “Customer Agreement”), then (i) the terms of the Customer Agreement govern the relationship between your organization and Xoxoday, and this TOS governs your individual use of the Site and the Service, and (ii) if there is any conflict between this TOS and the Customer Agreement, the Customer Agreement will take precedence over this TOS.

2. KYB – Kenali Bisnis Anda

Know Your Business "KYB", dapat didefinisikan sebagai proses verifikasi informasi identifikasi yang diberikan oleh bisnis. Kami melakukan penyelidikan untuk memverifikasi identitas entitas yang kami rencanakan untuk berbisnis. Ini membantu kami membangun hubungan bebas risiko dengan perusahaan lain.

Dalam kasus di mana kami tidak dapat mengidentifikasi bisnis, kami mendokumentasikan dan mengkomunikasikan alasan kepada Bisnis tersebut atas kegagalan kami untuk mengidentifikasi mereka. Dan kami tidak terlibat dengan mereka sampai mereka diidentifikasi.

Dengan menggunakan pendekatan ini, kami memastikan bahwa kami tidak secara sadar melakukan bisnis dengan hal-hal berikut:
1. Organisasi Teroris & Teroris
2. Orang yang terlibat dalam narkotika, pencucian uang atau perdagangan manusia;
3. Organisasi Anonim; dan
4. Perusahaan Shell

Selain itu, kami juga mengkonfirmasi pemilik manfaat organisasi. Pemilik manfaat adalah setiap individu yang memiliki atau mengendalikan 25% atau lebih dari organisasi, baik secara langsung maupun tidak langsung. 

3. Akun

Your organization will provide your personal information to create the account and will have access to modify on need basis. Upon signing up to your account, you will be considered as user of the account and will have access to the website as per the role assigned to you by your organization. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Xoxoday immediately of any unauthorized use of your account or any other breach of security. Xoxoday will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge so long as the security or data breach is not attributable to any fraud, negligence, security breach, or misconduct on part of Xoxoday. However, you could be held liable for losses incurred by Xoxoday or another party due to unauthorized use of your account.

4. Akses situs

Xoxoday makes available to its customers and their users from time to time application programming interfaces, browser or other application plugins and related documentation and other related materials, which may include sample code (collectively, the “API”). If you are a registered user, or an administrator or developer on behalf of an organization that is a Xoxoday customer, then you may use the API for your or such customer’s internal business purposes to develop or enable web or other software services or applications (“Integrations”) that will communicate and interoperate with the Service. Notwithstanding anything in this TOS or other agreement between you or your organization and Xoxoday to the contrary, the API is provided “as is,” and Xoxoday makes no representation or warranty of any kind in connection with the API, including without limitation any representation or warranty that the API, Integrations, or any products or results of the use of the API or Integrations will meet your or your organization’s requirements, achieve any intended result, be compatible or work with any of your or your organization’s or any third party’s software, systems or other services.

If you are an administrator on behalf of an organization that is a Xoxoday customer, then you may designate authorized users of your organization’s account, and by using the Site and the Service, you confirm that you are authorized by your organization to do so. Those authorized users will have the ability to access your organization’s account and to take any actions that users are authorized to take under this TOS and any applicable Customer Agreement. If you establish or are given a user account as an employee or contractor of an organization that has a Customer Agreement with Xoxoday, you represent that you are authorized by your organization to do so, and you agree to use the Site and the Service solely as authorized by your organization.

To access the certain areas of the website and the Service, you may be asked or required to provide certain registration details or other information. It is a condition of your use of the Site and the Service that all such details and information that you provide be correct, current and complete. You expressly agree that all information you provide to register with Xoxoday is subject to the terms of Xoxoday’s Privacy Policy, and you consent to all actions we take with respect to your information consistent with Xoxoday’s Privacy Policy.If you choose or are provided with a user name, password or any other information as part of the security features of the Site or the Service, you agree to treat such information as confidential, and you agree not to disclose it to any other person or entity. You user account, if applicable, is personal to you, and you agree not to provide any other person with access to the Site or the Service through your user account. You agree to notify Xoxoday immediately if you become aware of any unauthorized access or use of your user name, password or other security information. Xoxoday reserves the right to bar access to the Site and the Service by any unauthorized user, or any user who Xoxoday has reason to believe is in breach of this TOS

5. Pembayaran

Customer acknowledges that the receipt of an authorisation for a Payment Transaction indicates that, as of the date of the authorisation, the underlying Funding Instrument has sufficient credit with the card issuer or Operator for the amount of the Purchase Amount. Customer further acknowledges that upon receipt of an authorisation for a Payment Transaction, Customer payment obligation to Xoxoday is completed and discharged (except in the event of chargeback or other reversal). Customer acknowledges that the authorisation is not a confirmation of the Customer's identity; nor is an authorisation or guarantee by Xoxoday that the transaction will not be subject to a chargeback or other reversal.

6. Kebijakan Pengembalian Dana dan Pembatalan

For Vouchers purchased on Xoxoday Marketplace – Via Storefront or Via API (Plum)

Voucher dibatalkan, dan pengembalian dana penuh dikeluarkan dalam kasus berikut;

  1. Voucher yang diberikan kepada pengguna berbeda dengan Voucher yang dipesan oleh pelanggan; dan/atau, 
  2. Merek yang mengeluarkan voucher tidak berkewajiban terhadap syarat dan ketentuan voucher. 

Untuk Penggunaan Platform (PLUM)

  1. Biaya platform kami yaitu, SaaS didasarkan pada model berlangganan. Klien atau pengguna membayar biaya SaaS hanya untuk saat mereka menggunakan platform dan tidak dikenakan biaya saat langganan mereka tidak aktif. 

For Empuls orders if the order is still in pending status and if the same order is getting canceled due to non-availability of voucher or request from the end user the points will be refunded back within 3 hours.

However, the cancelation for the Empuls delivered order the refund will be as xoxo voucher and not as xoxo points.

7. Keamanan informasi rahasia

Personal Information submitted by you or collected from your organization, whether on or through this website or otherwise and other information collected from you for the purpose of providing access to website shall be securely stored on servers hosted by a reputed Internet Service Provider (“ISP”) for a period of active contract meeting the prescribed industry security standards. Your Personal Information shall not be disclosed in any circumstances except pursuant to a valid and subsisting order of a court or other judicial, quasi judicial or government body under applicable laws.

Xoxoday may use certain technical information, including, inter alia, log data, analytics code, etc. that you do not visibly enter and which are automatically collected during your access or use of the website, such as, IP address, version and identification number of the device, browser type, browser language, date and time of your requests to obtain vital statistics regarding your usages of the website, enhance your experience and interface, increase the efficiency of the website, perform software verification and administration. Xoxoday may use certain technical information, inter alia, log data, analytics code, that you do not visibly enter and which are automatically collected during your access or use of the Web site, such as, IP address, version and identification number of the device, browser type, browser language, date and time of your requests, your Xoxoday profile, links in this application visited by you, search terms used in Xoxoday application, that is not associated with or linked to your personal data and which, by itself, does not permit the identification of an individual user (collectively, “Anonymous Data”) or share such Anonymous Data with its affiliated entities or other third parties on need to know basis to obtain vital statistics regarding your usages of the Web Site, enhance your experience and interface, increase the efficiency of the Web site, conduct surveys, perform software verification and administration. You can refuse to the use of cookies on the Website  and app permissions on mobile; however please note that in such case the full functionality of this Web site/ mobile app may not be used.

Xoxoday is committed to protect the security of your Personal Information and uses reasonable efforts and security measures, including, a variety of security technologies and procedures to help protect such information from any unauthorized access, use or disclosure. However, the website shall not be liable for retaining your Personal Information beyond a period of 1 day from the date of deactivation of the contract.

8. Hak kekayaan intelektual & merek dagang

Except as otherwise expressly stated in this TOS, the website and the Service, and all the information, images, logos, trade names, domain names, service marks and other materials on this website, including, inter alia, object code, source code, design, layout, user interface, and look and feel of the website (collectively, “Intellectual Property”) are the exclusive intellectual property of Xoxoday or respective third parties and are subject to protection by intellectual property laws of India and other jurisdictions to which it may extend. No right, title or interest in or to the Site or any part of the Service is transferred to you, and all rights not expressly granted to you in this TOS are reserved by Xoxoday. Xoxoday’s Intellectual Property shall not be used in connection with any purpose other than performing activities on website and matters incidental thereto. Unless otherwise specified, the website is for your official and non-commercial usage only. You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Intellectual Property obtained from the website.

Without limiting the foregoing paragraph, the name Xoxoday, the Xoxoday logo and all other trademarks, logos, product and service names, designs and slogans ("Marks") displayed on the website or through the Service are trademarks of Xoxoday or its licensors. You must not use any Marks for any purpose without prior, written permission from Xoxoday or its applicable licensor.

9. Transfer data internasional

In the process of providing access to you, website and the Service may transfer Personal Information that it collects from you/your organization to affiliated entities across borders on need to know basis with an obligation to maintain Your Personal Information confidential for the limited purpose of up keeping and maintaining the website. By using this website, you hereby consent to transfer of your Personal Information across countries or jurisdictions which shall abide by the rules governing such international data transfers. You consent to Xoxoday sharing Personal Data to such affiliated entities or other third parties across countries or jurisdictions approved by your Organisation.

Xoxoday telah melibatkan vendor pihak ketiga untuk memberikan layanan kepada klien di yurisdiksi tertentu di mana Xoxoday tidak beroperasi. Penggunaan platform oleh Anda untuk mengirim Hadiah kepada penerima di yurisdiksi tersebut mungkin tunduk pada persyaratan tambahan atau berbeda. Jika Anda ingin mengirim Hadiah kepada penerima di Amerika Serikat, misalnya, kami telah mengontrak Mitra, dan penggunaan Layanan oleh Anda tunduk pada Ketentuan Layanan Perusahaan Mitra kami dan penerimaan Hadiah oleh penerima yang Anda tunjuk tunduk pada Ketentuan Layanan Penerima Mitra kami.

10. Penggunaan yang dilarang

You agree and undertake to use the Website and the Service only to access information regarding Xoxoday including the products and services provided by us. By way of example, and not as a limitation, you agree and undertake that when using the Website and the Service, you will not:

Memodifikasi, mengubah, atau membuat penggunaan turunan dari konten, merek dagang, platform teknologi, atau perangkat lunak yang mendasarinya, atau bagian apa pun darinya;

Merekayasa balik, memodifikasi, menyalin, mendistribusikan, mengirimkan, menampilkan, melakukan, mereproduksi, menerbitkan, melisensikan, membuat karya turunan dari, mentransfer, atau menjual informasi atau perangkat lunak apa pun yang diperoleh dari Situs Web atau Aplikasi Seluler.

Infringe upon or violate the rights of Xoxoday, its users or third parties;

Download, copy or imitate any portion of the Xoxoday technology platform, its underlying software and content, or its user interface, or the Website, except as expressly permitted by us;

Mengumpulkan atau mengikis konten, data, atau informasi lain apa pun dari Situs Web untuk dikumpulkan atau ditampilkan dengan materi dari situs lain atau di situs sekunder tanpa izin tertulis dari kami;

Hyperlink ke Situs Web atau tautan mendalam ke bagian mana pun dari Situs Web kami tanpa persetujuan tertulis dari kami;

Mengganggu upaya Situs Web kami untuk mengakses atau mencuri data dan informasi apa pun pada atau terkait dengan Situs Web;

Berusaha untuk bertransaksi aktivitas penipuan atau ilegal, melalui cara atau praktik korupsi apa pun, termasuk namun tidak terbatas pada salah satu hal berikut: peretasan, penambangan kata sandi, peniruan menipu orang lain, salah mengartikan afiliasi Anda dengan seseorang atau entitas, menyembunyikan atau mencoba menyembunyikan identitas atau lokasi Anda yang sebenarnya (termasuk melalui server proxy atau lainnya) atau memberikan yang salah, dokumentasi, informasi, atau identifikasi yang tidak akurat atau diubah;

Menghindari atau berusaha untuk menghindari langkah-langkah keamanan atau fitur lain yang dimaksudkan untuk melindungi keamanan Situs Web dan keamanan pengguna;

Gunakan Situs Web selain untuk tujuan yang dimaksudkan (termasuk untuk aktivitas berbahaya, mengancam, tidak etis, melecehkan, curang, atau ilegal) atau melanggar Ketentuan Penggunaan ini.

Mengunggah file yang berisi perangkat lunak atau materi lain yang dilindungi oleh undang-undang kekayaan intelektual kecuali Anda memiliki atau mengendalikan hak-haknya atau telah menerima semua persetujuan yang diperlukan;

Mengunggah atau mendistribusikan file yang berisi virus, file yang rusak, atau perangkat lunak atau program serupa lainnya yang dapat merusak pengoperasian Situs Web atau komputer orang lain;

Melakukan atau meneruskan survei, kontes, skema piramida atau surat berantai;

Memalsukan atau menghapus atribusi penulis, pemberitahuan hukum atau lainnya yang tepat atau sebutan atau label kepemilikan asal atau sumber perangkat lunak atau materi lain yang terkandung dalam file yang diunggah;

Melanggar kode etik atau pedoman lainnya, yang mungkin berlaku untuk atau untuk Layanan tertentu;

Melanggar hukum atau peraturan yang berlaku untuk saat ini yang berlaku di dalam atau di luar India;

Violate any provisions of these TOS.Under no circumstance shall Xoxoday be liable for any consequential, indirect or remote loss that you or your friends and family may suffer.

12. Penafian jaminan & batasan tanggung jawab

Xoxoday has endeavored to ensure that all the information on the Website and the Services is correct, but Xoxoday neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. In no event shall Xoxoday be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages. Neither shall Xoxoday be responsible for the delay or inability to use the Website and the Service or related Functionalities, the provision of or failure to provide Functionalities, or for any information, software, products, Functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the website and the Service, whether based on contract, tort, negligence, strict liability or otherwise. Further, Xoxoday shall not be held responsible for non-availability of the Website and the Service during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Xoxoday's control. Xoxoday will use commercially reasonable efforts consistent with prevailing industry standards to maintain the site and the services in a manner which seeks to minimize errors and interruptions to the services. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. In case of any chargeback dispute related to the payment not being made as per the provisions of the Payment Gateway Merchant, Cards issuing company or as per the relevant laws, Xoxoday will neither be held responsible nor will be a contractual party in the dispute, and the user will be held responsible for any such claims arising out of that incorrect payment.

13. Ganti Rugi

You agree to defend, indemnify and hold harmless Xoxoday (and its officers, directors, employees, agents, affiliates, contractors, licensors, suppliers, successors and assigns) from and against any claims, demands, liabilities, damages, judgements, awards, losses, costs (including reasonable attorneys’ fees), arising out of or relating to your breach of this TOS, including, but not limited to, your User Content, your violation of any applicable law or the rights of a third party, or your use of the Site or the Service other than as expressly authorized by Xoxoday.

14. Yurisdiksi

The terms and use of the website shall be exclusively governed by the laws of India and the courts in Bangalore, Karnataka shall have the exclusive jurisdiction over such matters. Xoxoday hereby expressly disclaims any implied warranties or liabilities imputed by the laws of any other jurisdiction.

15. Penyelesaian sengketa

Setiap perselisihan yang timbul dari atau sehubungan dengan Perjanjian ini, termasuk, antara lain, setiap pertanyaan mengenai keberadaan, validitas atau penghentiannya, akan dirujuk dan akhirnya diselesaikan melalui arbitrase berdasarkan Undang-Undang Arbitrase dan Konsiliasi, 1996 dan aturan yang dibuat di bawahnya. Keputusan mayoritas arbiter bersifat final dan mengikat para pihak. Kursi dan tempat arbitrase adalah Mumbai, India.

16. Keterpisahan

Jika salah satu kondisi di atas dalam Perjanjian ini dianggap tidak valid, batal, atau karena alasan apa pun tidak dapat diberlakukan, kondisi tersebut akan dianggap dapat diputuskan dan tidak akan mempengaruhi validitas dan keberlakuan Perjanjian yang tersisa.

17. Kebijakan pengiriman pesan

Xoxoday sends messages to users regarding order details. To users who reply with HELP or INFO keywords to the long code or toll-free number, carrier charges rates may apply.

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