A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities. Capgemini has a 50-year heritage and has a deep industry-specific expertise that enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The group reported 2018 global revenues of 14.72 billion USD.
Capgemini was using multiple avenues to reward its stakeholders. They rewarded their employees, vendors and clients with goodie options, award certificates, trophies and vouchers from a range of brands and aggregators. These vouchers had to be individually procured from the brands and the e-commerce websites. There was also no way of tracking the usage and redemption of these vouchers. The elaborate logistics involved in issuing these rewards also became a significant challenge.
The Evaluation Process
The team at Capgemini interacted with two other service providers and the following were a few reasons that they decided on Xoxoday:
1. A wide variety of reward options
Xoxoday Plum provided an extensive range of reward options that included - over 5000 experiences, 1000 gift cards, and 10000 perks - and this was an important reason for the choice. With Xoxoday, there was no requirement to individually manage all these different vendors, since there were thousands of options under one roof. Xoxoday had a special edge over the other aggregators with their experience vouchers.
2. Rewards Dashboard
The rewards dashboard provided end-to-end visibility and trackability of the rewards distribution. The Xoxoday platform met all the needs of the users and they were able to track and measure the rewarding activities - which was a drastically quicker way than getting things done manually.
3. Highly Responsive Customer Service
Xoxoday offered ambitious Service Level Agreements for customer service, and that was an important consideration. Xoxoday still seamlessly fulfills these SLAs and has kept up to their claims.
4. HRMS / Procurement System Integration
Plum was able to integrate with Capgemini's internal software, like their HRMS and procurement systems. This integration helped save many manual processes such as data synchronization and uploading.
"Xoxoday Plum has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption. The rewards dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategies."
Biju Samuel, Capgemini
Improved Reward Frequency
Xoxoday rewards are being used for rewarding employees as well as external stakeholders like vendors and clients. The account managers are extremely satisfied with the Xoxoday mode of rewarding. It has been observed that the frequency has increased because of ease of executing the rewarding process.
Reduced Rewarding Time
The rewarding timeline has shrunk with the help of the bulk upload options and e-voucher options that are available with Xoxoday. These have also increased the ease of giving a reward by reducing the logistics required for approving, dispatching and receiving gift vouchers.
100% customer resolutions within SLAs
With a higher number of redemption options, the user queries related to the redemption also increases. Despite this complexity, Xoxoday successfully resolved all these issues and queries well within SLAs.
Capgemini has used Xoxoday to finetune its rewarding process and maximize its efficiency. The Xoxoday Plum platform has efficiently replaced an array of rewarding requirements for Capgemini and they intend to explore leveraging rewards for engagement.