La consultora fomenta una cultura de recompensa

With Xoxoday, Capgemini revolutionized its rewards and recognition program to a comprehensive one with a maximum redemption rate.

Desafíos

Capgemini was using multiple avenues to reward its stakeholders, including employees, vendors, and clients. They provided various rewards such as goodie options, award certificates, trophies, and vouchers from a range of brands and aggregators. However, they faced several challenges:

  • Procurement and Logistics: Vouchers had to be individually procured from brands and e-commerce websites, and the logistics involved in issuing these rewards became a significant challenge.
  • Lack of Tracking: There was no way to track the usage and redemption of these vouchers.
  • Inefficient Process: The elaborate logistics involved in issuing these rewards was inefficient and time-consuming.


“The reward dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategy ”“The reward dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategy ”

La consultora fomenta una cultura de recompensa

"Xoxoday has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption.

Biju Samuel
Capgemini

Desafíos

Capgemini was using multiple avenues to reward its stakeholders, including employees, vendors, and clients. They provided various rewards such as goodie options, award certificates, trophies, and vouchers from a range of brands and aggregators. However, they faced several challenges:

  • Procurement and Logistics: Vouchers had to be individually procured from brands and e-commerce websites, and the logistics involved in issuing these rewards became a significant challenge.
  • Lack of Tracking: There was no way to track the usage and redemption of these vouchers.
  • Inefficient Process: The elaborate logistics involved in issuing these rewards was inefficient and time-consuming.


Capgemini revolutionized its rewards and recognition program with a maximum redemption rate.

Xoxoday’s extensive range of reward options that included - over 5000 experiences, 1000 gift cards, and 10000 perks is being used for rewarding employees as well as external stakeholders like vendors and clients.

“The reward dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategy ”
"Xoxoday has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption.
Biju Samuel
Capgemini

About 
Capegemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities. Capgemini has a 50-year heritage and has a deep industry-specific expertise that enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The group reported 2018 global revenues of 14.72 billion USD.

Industry:
ITeS / SaaS / Startups
Region:
UE Y REINO UNIDO
Use case:
Employee Incentives
Features used:
HRMS integration, Reward Marketplace, Rewards Dashboard, Reporting & Analytics 
“The reward dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategy ”
"Xoxoday has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption.
Biju Samuel
Capgemini

Desafíos

Capgemini was using multiple avenues to reward its stakeholders, including employees, vendors, and clients. They provided various rewards such as goodie options, award certificates, trophies, and vouchers from a range of brands and aggregators. However, they faced several challenges:

  • Procurement and Logistics: Vouchers had to be individually procured from brands and e-commerce websites, and the logistics involved in issuing these rewards became a significant challenge.
  • Lack of Tracking: There was no way to track the usage and redemption of these vouchers.
  • Inefficient Process: The elaborate logistics involved in issuing these rewards was inefficient and time-consuming.


Why Xoxoday?

After evaluating multiple service providers, Capgemini chose Xoxoday for the following reasons:

  • A wide variety of reward options: Xoxoday provided an extensive range of reward options, including over 5,000 experiences, 1,000 gift cards, and 10,000 perks, eliminating the need to manage multiple vendors individually.
  • Rewards Dashboard: The rewards dashboard provided end-to-end visibility and trackability of rewards distribution, enabling Capgemini to track and measure rewarding activities more efficiently.
  • Highly Responsive Customer Service: Xoxoday offered ambitious Service Level Agreements (SLAs) for customer service, which was an important consideration.
  • HRMS / Procurement System Integration: Xoxoday could integrate with Capgemini's internal software, such as their HRMS and procurement systems, saving manual processes like data synchronization and uploading.

Solución

Capgemini implemented Xoxoday to streamline and enhance their rewarding process:

  • Improved Reward Frequency: Xoxoday rewards are being used for rewarding employees as well as external stakeholders like vendors and clients, leading to an increase in reward frequency due to the ease of executing the rewarding process.
  • Reduced Rewarding Time: The rewarding timeline has shrunk with the help of bulk upload options and e-voucher options available with Xoxoday, reducing the logistics required for approving, dispatching, and receiving gift vouchers.
  • Customer Service: Xoxoday successfully resolved all user queries related to redemption within their committed SLAs, despite the complexity of managing a higher number of redemption options.

Results

Xoxoday  has efficiently replaced an array of rewarding requirements for Capgemini, allowing them to finetune their rewarding process and maximize its efficiency. Capgemini intends to explore leveraging rewards for engagement further, leveraging Xoxoday's platform.