"We recently integrated Xoxoday Plum with our SuccessFactors Human Experience Suite as part of our employee engagement strategy, and it has been a game-changer for us and our employees. The solution was simple to deploy, and with great support from Xoxoday, it required much less IT resource effort than we expected. From the office to our depots, our employees have embraced the change, as it underpins our ongoing efforts to elevate our workplace culture by incorporating recognition and appreciation and upholding our values; Think Like a Passenger, We Care, We Commit, We Imagine, and Zero Harm.”
In Melbourne, Australia, Yarra Trams (operated by Keolis Downer) is the largest tram network in the world, with 250 kilometers of double track, a fleet of 500 trams and a team of 2600 dedicated employees working around the clock to provide safe, reliable and efficient public transport to millions of passengers each year.
Yarra Trams is committed to delivering sustainable and customer-focused services, with a strong focus on safety and passenger experience. Yarra Trams has been a key player in Melbourne's public transport sector and continues to be at the forefront of innovation and technology in the industry.
Every employee at Yarra Trams is trained and measured on their ability to provide safe, reliable, and efficient public transport to millions of passengers each year.
Previous recognition practices were disparate, with variable budgets and different schemes that varied by department.
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Yarra Trams decided to switch to a digital-first and automated rewards platform that would seamlessly integrate with their current HXM Suite, as well as:
Integration with Xoxoday’s rewards and incentives platform - Plum- allowed Yarra Trams to enhance employee recognition by leaders, managers, and peers with minimal IT effort, leveraging existing enterprise IT investment in SAP SuccessFactors.
Yarra Trams has plans to explore several opportunities to further improve their employee rewards program, including scaling up and innovating the program to include more employees and teams, optimizing it based on feedback and data analytics and exploring new ways to personalize it.
“The support team was with us at every step of this transition. From onboarding to sending rewards, they were always eager to answer all our questions without judgment.”