Pourquoi Xoxoday?

NFX Digital evaluated Xoxoday's rewarding solution and chose to partner with them for several reasons.

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• Wide variety of rewarding options, including experiences and gift vouchers, to gain respondent interest and motivation.
• Exceptional customer service, with clear communication and swift resolution of issues and queries for both campaign managers and respondents.
• Dedicated rewarding partner with the bandwidth to handle rewarding, deliveries, and query handling efficiently.

Solution

NFX Digital automated its rewards and increased survey response rate with Xoxoday for thousands of customers filling out surveys and polls. It enabled NFX Digital to streamline their rewarding process and focus on their core business functions of conducting surveys. It leveraged Xoxoday in the following ways :

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• End-to-end rewarding process handled by Xoxoday, eliminating the need for manual logistics and reward issuing.
• Shortened reward delivery cycle through instant mechanisms like e-vouchers and virtual gift cards.
• Efficient issue resolution within defined Service Level Agreements (SLAs), with rare instances of escalation.
• Extraordinary customer service, addressing queries and concerns promptly.

Résultats

The partnership with Xoxoday yielded significant benefits for NFX Digital, enabling them to nurture their survey respondent base and drive business efficiency.

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• Respondent rewarding volume grew at a 65% Compound Annual Growth Rate (CAGR) year-on-year, catered to seamlessly by Xoxoday.
• Increased productive respondent base, critical for NFX Digital's business efficiency.
• Three years of successful association, contributing to the growth of their paid market research business.