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In Melbourne, Australia, Yarra Trams (operated by Keolis Downer) is the largest tram network in the world, with 250 kilometers of double track, a fleet of 500 trams and a team of 2600 dedicated employees working around the clock to provide safe, reliable and efficient public transport to millions of passengers each year.
Yarra Trams is committed to delivering sustainable and customer-focused services, with a strong focus on safety and passenger experience. Yarra Trams has been a key player in Melbourne's public transport sector and continues to be at the forefront of innovation and technology in the industry.
At Yarra Trams, every employee is trained and measured on their ability to provide safe, reliable, and efficient public transport services to millions of passengers annually. Recognizing and rewarding employees for their contributions is crucial to keeping them motivated and encouraging them to perform at their best. However, the previous recognition practices faced several challenges:
They recognized the need for a digital-first and automated rewards platform that would seamlessly integrate with their current HXM Suite and offer the following benefits:
Yarra Trams integrated Xoxoday with their existing SAP SuccessFactors system. This integration allowed them to enhance employee recognition by leaders, managers, and peers with minimal IT effort, leveraging their existing enterprise IT investment. The key benefits included:
Yarra Trams plans to explore several opportunities to further improve their employee rewards program, including:
