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Frequently asked questions
Signing up for a business account requires companies to fulfil certain criteria. Reach out to one of our Sales Representatives either directly or reach out to the customer success team at cs@xoxoday.com or Book a Demo with us.
The Plum platform is currently available only in English. Please write to us at cs@xoxoday.com for any special requirements.
If you are currently browsing the storefront, select your profile at the top right corner of the page. Click on “Switch to Admin” to switch to the admin dashboard. If you are on the admin dashboard, click on the logo at the top right corner of the page to toggle to the storefront.
No, once transferred the points cannot be deducted from the account of recipients.
Log in to your Xoxoday account. In the account dropdown on the top right, select “Orders”. Click on the “Resend” button for the voucher you want to receive again. Change the recipients' mail if required and the voucher will be resent to the email ID provided.
Brand Voucher once delivered to the recipient, cannot be cancelled. In case of the failure of order delivery or the order is not delivered, the order can be cancelled and is refunded to the source account. Please raise a ticket or send a mail to cs@xoxoday.com or WhatsApp us at +91 8061915050.
For first time users, please follow the steps below:
- Go to “stores.xoxoday.com/[companyname]”, click on the login page and select sign up and this opens the sign up form.
- Enter the required information, such as your “Name”, “Email ID”, “Country Code for Phone Number”, and “Password”. You will receive an OTP to verify and you will be successfully signed up.
The user has to visit stores.xoxoday.com to redeem the code. Users can redeem the code through guest checkout. You don't have to login or sign up.
After logging in to the store, your reward points balance will be shown at the top right corner of the page or under “Reward Points” in the profile icon. Choose any gift vouchers, or any product from 30+ categories. During checkout, the user will be able to see the points balance and will be asked if he wants to use the points for the order payment. On checking the same, your points till be used for checkout.
Click "Redeem Now" when you get the email about the reward. You'll be taken to a page where all of your vouchers are listed.
No, you cannot redeem points/vouchers for cash.
Please raise a ticket or send a mail to cs@xoxoday.com or WhatsApp us at +91 8061915050. We will check and get back to you on the same.
To use your Mastercard/Visa cards, you can pay the excess amount during checkout by selecting the option to pay via “Credit Card” and choose the card of your choice.
Yes, both points and codes can be used for a single transaction.
To learn how to integrate our rewards with your system, please click here.
You can view the latest release notes here.
To redirect users to Xoxoday’s store, you can read this guide.
To learn how to authenticate with the Rewards API, please click here.
Click on this link to import all of our APIs in your Postman application: https://documenter.getpostman.com/view/8049743/SzYUYfvu?version=latest
You can refer to this guide to add a teammate.
You can refer to this guide to add multiple users.
You can refer to this guide to set up and manage organizational budgets.
You can refer to this guide to add money to your wallet.
You can read the process to set up SSO here.
Any active/enabled user can create a group on Empuls. Read this guide to learn how to create groups.
You can use your earned reward points to purchase products from 1000+ brands. To learn how to redeem, please read this guide.
To appreciate your teammates/colleagues on Empuls, you can refer to this guide.
Giving award nominations on Empuls is very simple. You can follow this guide to achieve the same.
To access your order history, click your profile image on the top right of the screen and select the “Order History” option from the drop-down menu.
You need to collaborate with your colleagues to ace the leaderboard. You can refer to this exhaustive guide to discover more ways.
After the company registration, the Compass team creates the admin account for the client.
Visual dashboards can be configured on the last step while creating a campaign. Click on Add Widget and select the desired graph and parameters for your dashboard. Multiple visualizations can be created for a given campaign.
The leaderboard is created in the last step while creating a campaign.
Yes. This can be done via Groups. Tag an agent using @agent_id and click on the badge/certificate icon to create a post for recognition.
Following are the ways to reward the agents:
- Points
- Digital Certificates
- Digital Badges
Yes. Targets can be customized with respect to agent/team/project.
You can set any number of milestones.
You can refer to this guide for detailed instructions on signing up.
Tap on Redeem. You will be redirected to stores.xoxoday.com. Select your choice of product and redeem.
Reward points earned through Compass do not expire.
You can create posts in a group only if you’ve been granted access for it by the admin.
Only an admin on the platform has the rights to create a new group.
You can participate in all the campaigns you are added in by the admin.
Payment can be instantaneously or at the end of a campaign. This will depend on the configuration of the program.
Latest Program Performance on the landing page shows the status of performance in each campaign.
On the left navigation panel, under the “User Management” option, click on “Manage Users”. On this page, click on the “Add new user” button the top right of the page to create a new user.
On the left navigation panel, under the “User Management” option, click on “Manage Roles”. On this page, you can view all the user roles created. Under the “Actions” column, click on the three dots to access the options. You can create a new role by clicking the “Create a new role” button on the top right of the page.
On the Manage Users page, under the “Actions” column, click on the three dots to access the options like Lock User and Archive User.
Yes, you can edit the details of a program. Under the “Configurations” option on the left navigation panel, click on “Program” to view the program details. On the top right of the table, you can click on the “Edit” button to edit your program details.
You can view the personal information of any member. However, you must first “Accept” to view this member’s personal information. On doing so, your action will be logged. This is a feature to ensure we protect the personal information of the members.
To create a new loyalty tier, click on the “Tiers” option on the left navigation panel. On the next page, click on the “Add a new tier” button on the top right of the page.
To create a new rule, click on the “Rule Engine” option on the left navigation panel. On the next page, click on the “Add new rule” button on the top right of the page.
To toggle between different programs, you can click on your username on the top right of the page. On clicking, a dropdown will appear with the list of programs. Click on the program you wish to manage.
