With Xoxoday, Capgemini revolutionized its rewards and recognition program to a comprehensive one with a maximum redemption rate.
Sebagai pemimpin global dalam konsultasi, layanan teknologi dan transformasi digital, Capgemini berada di garis depan inovasi untuk mengatasi seluruh luasnya peluang klien. Capgemini memiliki warisan 50 tahun dan memiliki keahlian khusus industri yang mendalam yang memungkinkan organisasi untuk mewujudkan ambisi bisnis mereka melalui berbagai layanan dari strategi hingga operasi. Capgemini didorong oleh keyakinan bahwa nilai bisnis teknologi berasal dari dan melalui orang-orang. Ini adalah perusahaan multikultural dengan lebih dari 200.000 anggota tim di lebih dari 40 negara. Grup ini melaporkan pendapatan global 2018 sebesar 14,72 miliar USD.
Capgemini menggunakan banyak jalan untuk memberi penghargaan kepada para pemangku kepentingannya. Mereka memberi penghargaan kepada karyawan, vendor, dan klien mereka dengan opsi goodie, sertifikat penghargaan, piala, dan voucher dari berbagai merek dan agregator. Voucher ini harus diperoleh secara individual dari merek dan situs web e-commerce. Juga tidak ada cara untuk melacak penggunaan dan penukaran voucher ini. Logistik rumit yang terlibat dalam mengeluarkan hadiah ini juga menjadi tantangan yang signifikan.
The team at Capgemini interacted with two other service providers and the following were a few reasons that they decided on Xoxoday:
Xoxoday Plum provided an extensive range of reward options that included - over 5000 experiences, 1000 gift cards, and 10000 perks - and this was an important reason for the choice. With Xoxoday, there was no requirement to individually manage all these different vendors, since there were thousands of options under one roof. Xoxoday had a special edge over the other aggregators with their experience vouchers.
The rewards dashboard provided end-to-end visibility and trackability of the rewards distribution. The Xoxoday platform met all the needs of the users and they were able to track and measure the rewarding activities - which was a drastically quicker way than getting things done manually.
Xoxoday offered ambitious Service Level Agreements for customer service, and that was an important consideration. Xoxoday still seamlessly fulfills these SLAs and has kept up to their claims.
Plum mampu berintegrasi dengan perangkat lunak internal Capgemini, seperti HRMS dan sistem pengadaan mereka. Integrasi ini membantu menghemat banyak proses manual seperti sinkronisasi data dan pengunggahan.
"Xoxoday Plum has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption. The rewards dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategies."
Biju Samuel, Capgemini
Xoxoday rewards are being used for rewarding employees as well as external stakeholders like vendors and clients. The account managers are extremely satisfied with the Xoxoday mode of rewarding. It has been observed that the frequency has increased because of ease of executing the rewarding process.
The rewarding timeline has shrunk with the help of the bulk upload options and e-voucher options that are available with Xoxoday. These have also increased the ease of giving a reward by reducing the logistics required for approving, dispatching and receiving gift vouchers.
With a higher number of redemption options, the user queries related to the redemption also increases. Despite this complexity, Xoxoday successfully resolved all these issues and queries well within SLAs.
Capgemini has used Xoxoday to finetune its rewarding process and maximize its efficiency. The Xoxoday Plum platform has efficiently replaced an array of rewarding requirements for Capgemini and they intend to explore leveraging rewards for engagement.
Sebagai pemimpin global dalam konsultasi, layanan teknologi dan transformasi digital, Capgemini berada di garis depan inovasi untuk mengatasi seluruh luasnya peluang klien. Capgemini memiliki warisan 50 tahun dan memiliki keahlian khusus industri yang mendalam yang memungkinkan organisasi untuk mewujudkan ambisi bisnis mereka melalui berbagai layanan dari strategi hingga operasi. Capgemini didorong oleh keyakinan bahwa nilai bisnis teknologi berasal dari dan melalui orang-orang. Ini adalah perusahaan multikultural dengan lebih dari 200.000 anggota tim di lebih dari 40 negara. Grup ini melaporkan pendapatan global 2018 sebesar 14,72 miliar USD.
Capgemini menggunakan banyak jalan untuk memberi penghargaan kepada para pemangku kepentingannya. Mereka memberi penghargaan kepada karyawan, vendor, dan klien mereka dengan opsi goodie, sertifikat penghargaan, piala, dan voucher dari berbagai merek dan agregator. Voucher ini harus diperoleh secara individual dari merek dan situs web e-commerce. Juga tidak ada cara untuk melacak penggunaan dan penukaran voucher ini. Logistik rumit yang terlibat dalam mengeluarkan hadiah ini juga menjadi tantangan yang signifikan.
The team at Capgemini interacted with two other service providers and the following were a few reasons that they decided on Xoxoday:
Xoxoday Plum provided an extensive range of reward options that included - over 5000 experiences, 1000 gift cards, and 10000 perks - and this was an important reason for the choice. With Xoxoday, there was no requirement to individually manage all these different vendors, since there were thousands of options under one roof. Xoxoday had a special edge over the other aggregators with their experience vouchers.
The rewards dashboard provided end-to-end visibility and trackability of the rewards distribution. The Xoxoday platform met all the needs of the users and they were able to track and measure the rewarding activities - which was a drastically quicker way than getting things done manually.
Xoxoday offered ambitious Service Level Agreements for customer service, and that was an important consideration. Xoxoday still seamlessly fulfills these SLAs and has kept up to their claims.
Plum mampu berintegrasi dengan perangkat lunak internal Capgemini, seperti HRMS dan sistem pengadaan mereka. Integrasi ini membantu menghemat banyak proses manual seperti sinkronisasi data dan pengunggahan.
"Xoxoday Plum has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption. The rewards dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategies."
Biju Samuel, Capgemini
Xoxoday rewards are being used for rewarding employees as well as external stakeholders like vendors and clients. The account managers are extremely satisfied with the Xoxoday mode of rewarding. It has been observed that the frequency has increased because of ease of executing the rewarding process.
The rewarding timeline has shrunk with the help of the bulk upload options and e-voucher options that are available with Xoxoday. These have also increased the ease of giving a reward by reducing the logistics required for approving, dispatching and receiving gift vouchers.
With a higher number of redemption options, the user queries related to the redemption also increases. Despite this complexity, Xoxoday successfully resolved all these issues and queries well within SLAs.
Capgemini has used Xoxoday to finetune its rewarding process and maximize its efficiency. The Xoxoday Plum platform has efficiently replaced an array of rewarding requirements for Capgemini and they intend to explore leveraging rewards for engagement.
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