Mengenai Capaian Tanpa Sempadan

Borderless Access ialah firma penyelidikan pasaran yang memenangi anugerah (Anugerah Kertas Rakan Kongsi PAMRO 2019) dengan produk dan penyelesaian pertama digitalnya untuk penyelidikan tangkas. Penyelesaian teknologi dan pandangan mereka memenuhi pelanggan global firma MR, Agensi Iklan, firma Perundingan, dan Perusahaan, yang memerlukan pandangan quant-qual yang kaya dan boleh diambil tindakan. 

Mereka mempunyai panel digital B2B dan B2C yang komprehensif yang terdiri daripada lebih 7 juta+ ahli panel di 39 ekonomi maju dan berkembang di dunia. 

Cabaran

Before Xoxoday, Borderless access spent 2-3 weeks after the survey was completed for the procurement of rewards and vouchers and then another 1 week for voucher aggregation and disbursement time. 

Akses Tanpa Sempadan memerlukan pendekatan holistik terhadap keperluan tinjauan mereka yang bermanfaat. Keutamaan adalah untuk mengurangkan masa menunggu antara penyelesaian kaji selidik oleh ahli panel dan ganjaran yang diterima. Kepuasan segera hilang dan Akses Tanpa Sempadan terpaksa menyelesaikannya untuk tindak balas tinjauan kualitatif dan kuantitatif yang lebih baik. 

“ With Xoxoday we have been able to cut down the operational lead times between incentives redemption and delivery  to almost 0 within 2 months of implementation.”

Penyelesaian

Penurunan 90% dalam masa yang dibelanjakan untuk perolehan dan pengagihan ganjaran selepas penyelesaian tinjauan.

Operational efficiency within survey rewarding can be broken down by reward procurement vs. delivery that are available instantly on the Xoxoday platform. 

After Xoxoday implementation, from a procurement perspective, Borderless Access has been able to cut down the waiting time from 3 weeks after order placement to 1 day saving them over 110 wait hours in a month. On the reward delivery and disbursement side, Borderless Access has been able to cut down 1 week’s worth of work to a single day thus saving them almost 30+ manhours or 80% of time spent on reward distribution alone. 

"Kami telah menggunakan papan pemuka selama 3 bulan sekarang dan kami telah dapat mengurangkan tunggakan penebusan harian kami daripada 8 minggu kepada 2 minggu untuk baucar segera yang terdapat di platform. Dengan integrasi API dalam proses, kami menyasarkan untuk memproses baucar dengan serta-merta setiap hari"

Other benefits with Xoxoday

Xoxoday understands the dynamics of the market research industry and its deepest pain points. With its wide range of digital rewards in the global catalog, ability to substantially boost response rates and quality, and reduce administrative hours by implementing an incentive program, Xoxoday was Borderless Access’s first choice. 

• Xoxoday APIs : Advanced Security and budgeting limits: Xooxday’s tech team worked with the Borderless Access team to build API for the auto-trigger of incentives in real-time after approval. These APIs are backed by advanced security controls, warning triggers, thresholds, and limits and they can set monthly budgets and quotas. As a result, Borderless Access will achieve 16% savings this year in incentives. 
  
  
• Daily redemption dashboard : Visibility and controls: Before Xoxoday, Borderless Access had to wait for monthly invoices to understand the spending on incentives. With Xoxoday’s reporting dashboard, Borderless Access has clear visibility into daily redemption volume and the number of rewards sent. This helps them optimize future campaigns.
  
  
• Power of Choice : Global catalog: Borderless Access has been able to target the right panelists with the right kind of incentives with Xoxoday. They incentivize their Tier 2 and 3 cities panelists with cash-based options and tier 1 city panelists with Amazon, Flipkart, and Home centre rewards.
  

“For tier 2 and 3 cities, the incentives that heavily work are cash-based options. The minute we introduced Paytm incentives from Xoxoday, there was a dramatic shift in the number and the quality of responses. Xoxoday has expanded its catalog quite a bit in the last couple of years. So that became the driver for us.”

Xoxoday offers 21,000+ rewards choices in 100+ countries. Fully managed platform, the fastest team of customer support at Xoxoday empowered Borderless Access to transform their Market research surveys and save close to 1cr+ in a year. 

Apa yang akan datang? 

Xoxoday and Borderless Access have been working together for almost 5 years now. Xoxoday is currently in the process of integrating automated APIs within Borderless access’s internal system to improve their security, introduce thresholds and budgets and optimize the rewarding processes. 

Dengan integrasi API, keseluruhan ganjaran tinjauan akan automatik untuk Akses Tanpa Sempadan mengurangkan kos operasi dan masa sebanyak 36 jam seminggu dan perolehan harian dan penyampaian ganjaran tanpa sebarang kelewatan.

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