With Xoxoday, Capgemini revolutionized its rewards and recognition program to a comprehensive one with a maximum redemption rate.
Peneraju global dalam perundingan, perkhidmatan teknologi dan transformasi digital, Capgemini berada di barisan hadapan inovasi untuk menangani keseluruhan peluang pelanggan. Capgemini mempunyai warisan 50 tahun dan mempunyai kepakaran khusus industri yang mendalam yang membolehkan organisasi merealisasikan cita-cita perniagaan mereka melalui pelbagai perkhidmatan dari strategi hingga operasi. Capgemini didorong oleh keyakinan bahawa nilai perniagaan teknologi berasal dari dan melalui orang. Ia adalah sebuah syarikat multikultural lebih daripada 200,000 ahli pasukan di lebih daripada 40 buah negara. Kumpulan itu melaporkan pendapatan global 2018 sebanyak 14.72 bilion USD.
Capgemini menggunakan pelbagai saluran untuk memberi ganjaran kepada pihak berkepentingannya. Mereka memberi ganjaran kepada pekerja, vendor dan pelanggan mereka dengan pilihan goodie, sijil anugerah, trofi dan baucar daripada pelbagai jenama dan agregator. Baucar ini harus diperoleh secara individu dari jenama dan laman web e-dagang. Juga tidak ada cara untuk mengesan penggunaan dan penebusan baucar ini. Logistik terperinci yang terlibat dalam mengeluarkan ganjaran ini juga menjadi cabaran besar.
The team at Capgemini interacted with two other service providers and the following were a few reasons that they decided on Xoxoday:
Xoxoday Plum provided an extensive range of reward options that included - over 5000 experiences, 1000 gift cards, and 10000 perks - and this was an important reason for the choice. With Xoxoday, there was no requirement to individually manage all these different vendors, since there were thousands of options under one roof. Xoxoday had a special edge over the other aggregators with their experience vouchers.
The rewards dashboard provided end-to-end visibility and trackability of the rewards distribution. The Xoxoday platform met all the needs of the users and they were able to track and measure the rewarding activities - which was a drastically quicker way than getting things done manually.
Xoxoday offered ambitious Service Level Agreements for customer service, and that was an important consideration. Xoxoday still seamlessly fulfills these SLAs and has kept up to their claims.
Plum dapat disatukan dengan perisian dalaman Capgemini, seperti HRMS dan sistem perolehan mereka. Penyepaduan ini membantu menjimatkan banyak proses manual seperti penyegerakan data dan muat naik.
"Xoxoday Plum has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption. The rewards dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategies."
Biju Samuel, Capgemini
Xoxoday rewards are being used for rewarding employees as well as external stakeholders like vendors and clients. The account managers are extremely satisfied with the Xoxoday mode of rewarding. It has been observed that the frequency has increased because of ease of executing the rewarding process.
The rewarding timeline has shrunk with the help of the bulk upload options and e-voucher options that are available with Xoxoday. These have also increased the ease of giving a reward by reducing the logistics required for approving, dispatching and receiving gift vouchers.
With a higher number of redemption options, the user queries related to the redemption also increases. Despite this complexity, Xoxoday successfully resolved all these issues and queries well within SLAs.
Capgemini has used Xoxoday to finetune its rewarding process and maximize its efficiency. The Xoxoday Plum platform has efficiently replaced an array of rewarding requirements for Capgemini and they intend to explore leveraging rewards for engagement.
Peneraju global dalam perundingan, perkhidmatan teknologi dan transformasi digital, Capgemini berada di barisan hadapan inovasi untuk menangani keseluruhan peluang pelanggan. Capgemini mempunyai warisan 50 tahun dan mempunyai kepakaran khusus industri yang mendalam yang membolehkan organisasi merealisasikan cita-cita perniagaan mereka melalui pelbagai perkhidmatan dari strategi hingga operasi. Capgemini didorong oleh keyakinan bahawa nilai perniagaan teknologi berasal dari dan melalui orang. Ia adalah sebuah syarikat multikultural lebih daripada 200,000 ahli pasukan di lebih daripada 40 buah negara. Kumpulan itu melaporkan pendapatan global 2018 sebanyak 14.72 bilion USD.
Capgemini menggunakan pelbagai saluran untuk memberi ganjaran kepada pihak berkepentingannya. Mereka memberi ganjaran kepada pekerja, vendor dan pelanggan mereka dengan pilihan goodie, sijil anugerah, trofi dan baucar daripada pelbagai jenama dan agregator. Baucar ini harus diperoleh secara individu dari jenama dan laman web e-dagang. Juga tidak ada cara untuk mengesan penggunaan dan penebusan baucar ini. Logistik terperinci yang terlibat dalam mengeluarkan ganjaran ini juga menjadi cabaran besar.
The team at Capgemini interacted with two other service providers and the following were a few reasons that they decided on Xoxoday:
Xoxoday Plum provided an extensive range of reward options that included - over 5000 experiences, 1000 gift cards, and 10000 perks - and this was an important reason for the choice. With Xoxoday, there was no requirement to individually manage all these different vendors, since there were thousands of options under one roof. Xoxoday had a special edge over the other aggregators with their experience vouchers.
The rewards dashboard provided end-to-end visibility and trackability of the rewards distribution. The Xoxoday platform met all the needs of the users and they were able to track and measure the rewarding activities - which was a drastically quicker way than getting things done manually.
Xoxoday offered ambitious Service Level Agreements for customer service, and that was an important consideration. Xoxoday still seamlessly fulfills these SLAs and has kept up to their claims.
Plum dapat disatukan dengan perisian dalaman Capgemini, seperti HRMS dan sistem perolehan mereka. Penyepaduan ini membantu menjimatkan banyak proses manual seperti penyegerakan data dan muat naik.
"Xoxoday Plum has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption. The rewards dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategies."
Biju Samuel, Capgemini
Xoxoday rewards are being used for rewarding employees as well as external stakeholders like vendors and clients. The account managers are extremely satisfied with the Xoxoday mode of rewarding. It has been observed that the frequency has increased because of ease of executing the rewarding process.
The rewarding timeline has shrunk with the help of the bulk upload options and e-voucher options that are available with Xoxoday. These have also increased the ease of giving a reward by reducing the logistics required for approving, dispatching and receiving gift vouchers.
With a higher number of redemption options, the user queries related to the redemption also increases. Despite this complexity, Xoxoday successfully resolved all these issues and queries well within SLAs.
Capgemini has used Xoxoday to finetune its rewarding process and maximize its efficiency. The Xoxoday Plum platform has efficiently replaced an array of rewarding requirements for Capgemini and they intend to explore leveraging rewards for engagement.
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