The Challenge

The organization's existing recognition system was heavily manual and varied by geography, creating several critical issues:

Inconsistent Recognition Across Geographies

Milestone celebrations, service awards, and peer-to-peer appreciation efforts were inconsistent, making it difficult to reinforce a shared culture of recognition across borders.

Manual and Time-Consuming Processes

Managers found it challenging to track and celebrate achievements on time, while employees often missed out on meaningful moments of appreciation.

Low Visibility and Impact

This lack of structure led to low visibility of recognition efforts, ultimately impacting employee sentiment and engagement—especially among newer and remote employees.

The company needed a solution that could streamline its recognition efforts, reduce operational inefficiencies, and enhance employee experience in a consistent and scalable way.

The Solution

The organization implemented a comprehensive rewards and recognition platform to transform its global recognition programs. The platform was selected for its robust feature set, collaborative approach, and flexible pricing model that met procurement needs.

Co-Created Employee Yearbook

One of the standout results of this collaboration was the co-creation of an Employee Yearbook—a personalized, digital memory book celebrating work anniversaries and milestones. This feature brought an emotional and memorable touch to recognition moments and became a favorite among employees.

Centralized and Automated Recognition

Beyond the Yearbook, the platform enabled the organization to centralize and automate milestone recognitions, offer visibility into appreciation moments, and empower employees to recognize peers easily.

Global Compatibility

The platform's intuitive design and global compatibility made it easy to implement across multiple office locations.

Key Features & Highlights

Unified Recognition Platform

The solution brings together milestone awards, service anniversaries, and peer-to-peer recognition into a single, accessible platform—creating consistency and cohesion across countries and departments.

Employee Yearbook for Milestone Moments

Co-developed with the organization, the Employee Yearbook added a personal, celebratory dimension to service anniversaries, turning them into memorable occasions for employees and their teams.

Manager Empowerment

The platform equipped managers with tools to recognize team members in real time, increasing the frequency and authenticity of appreciation.

Automation of Complex Workflows

Recognition workflows like budget tracking, reward disbursement, and milestone alerts were automated, freeing up HR bandwidth and reducing manual errors.

Implementation & Change Management

The organization approached the rollout with a collaborative and phased strategy. A dedicated internal team, including stakeholders from multiple regions, worked closely with the implementation team. Key elements included:‍

Local Champions: Identified in each region to lead adoption

‍Global Training Sessions: Conducted to equip HR and managers with the know-how to drive engagement

‍System Integration: Ensured smooth, secure data flow and accurate recognition management

Leadership Buy-In: Clear internal communication and leadership support ensured successful adoption

The Results

The platform delivered measurable and meaningful outcomes for the organization:

20% Improvement in Employee Engagement

Post-implementation surveys revealed a 15–20% improvement in employee engagement metrics, particularly in feeling appreciated and recognized.

40% Increase in Employee Participation

Participation in recognition programs—especially milestone celebrations—rose by over 40%, with employees feeling more connected and valued.

Operational Efficiency & HR Time Savings

Automating previous manual recognition processes saved significant time for HR teams and improved reward accuracy and visibility.

Enhanced Workplace Culture

Peer-to-peer appreciation became more frequent and visible, fostering stronger interpersonal connections and cross-functional collaboration.

Conclusion

By implementing a comprehensive recognition platform, this global IT consulting firm successfully transitioned from a fragmented recognition model to a unified, global-first approach. The organization automated and elevated its employee recognition efforts while preserving the cultural nuance and emotional impact of each milestone moment.

The result: a more connected, engaged, and appreciated workforce—no matter where they are in the world.

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