What are the customer satisfaction survey questions for the construction industry?  

Here are some key question categories to consider for your construction industry customer satisfaction survey:

Project quality and completion

• How satisfied are you with the overall quality of workmanship?
• Did the project meet your expectations in terms of completion date and budget?
• Were you satisfied with the materials and finishes used in the project?
• How well did the final project match the initial plans and specifications?
• Did the construction process cause any unexpected damage to your property?

Communication and responsiveness

• How satisfied were you with the communication from the project manager and crew?
• Were you kept informed about project progress and any potential delays?
• How responsive were the crew members to your questions and concerns?
• Did the project manager effectively address any problems that arose during construction?
• How easy was it to reach the project team when needed?

Professionalism and cleanliness

• How professional and courteous were the construction crew members?
• Were the work areas kept clean and organized throughout the project?

• Did the crew minimize disruption to your daily routine?
• How satisfied are you with the overall cleanliness of the job site after completion?
• Did the crew dispose of construction waste properly?

Overall satisfaction and recommendation

• How satisfied are you with your overall experience working with our company?
• How likely are you to recommend our company to friends and family for future projects?
• Is there anything we could have done differently to improve your experience?
• What was the most positive aspect of working with our company?
• What was the least positive aspect of working with our company (optional, open-ended)?

‍

What are the customer satisfaction survey questions for healthcare?  

Here are some key question categories to consider for your healthcare customer satisfaction survey:

Appointment scheduling and access

• How easy was it to schedule an appointment (online, phone, in-person)?
• Were there convenient appointment times available for you?

• Did you have to wait a long time to get an appointment?
• Were appointment reminders clear and timely?

Check-In and wait times

• How courteous and professional was the check-in staff?
• Did you have to wait a long time to see the doctor or provider?
• Was the waiting area clean and comfortable?

Doctor or provider interaction

• Did the doctor or provider take enough time to listen to your concerns?
• Did the doctor or provider explain your condition and treatment options clearly?
• Were you confident in the doctor or provider's knowledge and expertise?
• Did the doctor or provider show empathy and respect for your needs?

Communication and  follow-Up

• Did you receive clear instructions about your treatment plan and follow-up care?
• Was it easy to reach the doctor's office or provider with questions after your appointment?
• Did you receive timely follow-up communication regarding test results or next steps?

Overall experience and recommendation

• How satisfied were you with the overall quality of care you received?
• How likely are you to recommend this doctor or provider to others?
• Is there anything we could have done differently to improve your experience?
• What was the most positive aspect of your experience?

• What was the least positive aspect of your experience (optional, open-ended)?

‍

What are the customer satisfaction survey questions for project management?  

Here are some key question categories to consider for a customer satisfaction survey focused on project management:

Project planning and execution

• How satisfied were you with the clarity and completeness of the initial project plan?
• Did the project stay within the agreed-upon budget and timeline?
• Were you kept informed about any changes to the project scope or timeline?
• How satisfied are you with the project manager's ability to identify and manage potential risks?
• Did the project team effectively communicate project progress and milestones?

Communication and collaboration

• How satisfied were you with the communication channels used throughout the project?
• Did you feel like you had a clear understanding of your role and responsibilities within the project?
• Was communication between the project team and your team clear and timely?
• How well did the project manager facilitate collaboration between different stakeholders?

Project deliverables and outcomes

• How satisfied are you with the overall quality of the project deliverables?
• Did the project meet your expectations in terms of functionality and objectives?

• Were the deliverables completed on time and within budget?
• To what extent did the project achieve its desired outcomes and benefits for your organization?

Project management expertise

• How satisfied were you with the project manager's skills and knowledge in project management methodologies?
• Did the project manager effectively manage the project team and resources?
• Were you confident in the project manager's ability to solve problems and make sound decisions?
• How satisfied are you with the overall professionalism of the project team?

Overall satisfaction and recommendation

• How satisfied are you with your overall experience working with the project management team?
• How likely are you to recommend our project management services to others in your organization?
• Is there anything we could have done differently to improve your experience?
• What was the most positive aspect of working with our project management team?
• What was the least positive aspect of working with our project management team (optional, open-ended)?

‍

What are the customer satisfaction survey questions for software development?  

Here are some customer satisfaction survey questions specific to software development:

Project understanding and requirements

• How well did the development team understand your initial needs and project requirements?
• Were you involved in the planning and requirement gathering process?
• To what extent did the final product meet your initial expectations and functionalities?

Communication and collaboration

• How satisfied were you with the communication channels used throughout the development process (e.g., meetings, project management tools)?
• Did the development team keep you informed about project progress, potential delays, and roadblocks?
• How easy was it to collaborate with the development team and provide feedback?
• Were you satisfied with the response time to your questions and concerns?

Development process and quality

• How satisfied are you with the overall quality and functionality of the software?
• Did the development team follow established quality assurance practices?
• Were there any bugs or errors encountered during or after development?
• How quickly were bugs and issues addressed by the development team?

Project timeline and budget

• Did the project stay within the agreed-upon timeframe and budget?
• Were you informed about any potential changes to the timeline or budget throughout the development process?
• How satisfied are you with the overall project management practices employed by the development team?

Overall satisfaction and future engagement

• How satisfied are you with your overall experience working with the development team?
• How likely are you to recommend this development team to others for future projects?
• Is there anything we could have done differently to improve your experience?
• What was the most valuable aspect of working with this development team?
• What was the least positive aspect of working with this development team (optional, open-ended)?

Additional considerations

• You can tailor these questions to the specific type of software development project (web application, mobile app, enterprise software).
• Include a mix of question formats: multiple choice (with options like "strongly satisfied" and "neutral"), rating scales (1-5 stars), and open-ended questions for detailed feedback.
• Keep the survey concise (around 10-15 minutes) to encourage completion.
• Consider offering an incentive for participation, such as a discount on future support services (optional).

‍