What kind of rewards, incentives and payouts use cases do you support?

We support multiple use cases across industry segments. Here are some examples. Survey rewards, Customer rewards, Consumer promotion, Gaming and Casino, Channel incentives, Customer refunds and many more.

Is there a mobile app, or is it web-only?

The platform is fully accessible via mobile web with a responsive interface optimized for on-the-go redemption. Native mobile app availability varies by product line - your account team can confirm options for your specific rollout.

Can we get reference customers or case studies in our industry?

Yes - we're happy to share relevant case studies and, where permitted by existing customers, arrange reference calls within your industry as part of the RFP process.

Do you offer a global rewards marketplace?

We have a marketplace with 10M+ SKUs & products across 30 categories. We cover over 150+ countries, cater to 65M+ end users and have distributed more than $5B+ in rewards.

What kind of financial products and services do you offer?

Here are some of the financial options we support - mass payouts, pre-paid cards, Wallet transfers, Direct bank transfers, meal and fuel cards, insurance, salary loans, early wage and payday.

What categories of rewards do you list in your marketplace?

Our rewards span the following categories - Gift cards, Experiences, Amazon products, Travel and entertainment, Financial products, Charity, Swag, Offers and discounts.

What categories of gift cards do you have?

We list over 8000+ gift cards across categories like electronics, fashion, utility, food, grocery, e-commerce, travel & more.

Does your catalogue cover experiences?

We have curated over 100k experiences covering over 100 countries.

Can I distribute Amazon gift cards through your platform?

We support Amazon gift cards in 20+ countries.

What are the travel categories you cover?

In 100+ countries, we have over 100k travel and hotel options - covering Hotels, Flights, Airports Lounges, and Homestays.

Do you cover charities in your marketplace?

You can select from 10k+ charities including all the leading ones like the American red cross, American cancer society, UNICEF, Girls who code and many more.

Do you regularly run discounts and other offers in your marketplace?

We constantly update our discounts and offers.

Is your storefront customizable?

Yes - Xoxoday delivers a fully white-labelled redemption storefront skinned with your logo, colors, and custom URL/domain, backed by SSO login and a live points ledger. It surfaces both your branded catalogue and the global marketplace in one seamless experience. We can also integrate into your existing systems like Slack, Salesforce, HRMS and others.

What kind of distribution modes do you support?

Depending on your needs we support the following: Vouchers (unique code with a value), Points (your accrual brand currency), Links (single click redemption).

What kind of personalization do you support?

Store Branding (pick colours, logos, header, footer, URL), Custom Rewards (choose the catalogue you want from millions of options), Personalization (in email/landing page/SMS etc).

Can points expiration periods be configured?

Yes - points expiration is fully configurable per program, so you can set how long unredeemed points remain valid based on your policy.

Does the platform support tiered structures for incentive programs?

Yes - programs can be configured with tier structures (e.g. Silver/Gold/Platinum) that unlock different rewards, multipliers, or benefits as members progress, supporting loyalty and long-term engagement use cases.

How many countries do you operate in?

We currently serve customers across 150+ countries, including major geographies like North America, UAE, Africa, South Asian countries and UK, backed by 100+ platform integrations to fit into your existing tech stack. Our sales offices are in 9 countries.

How scalable is your system across geographies?

Xoxoday's full-stack embedded solution makes it extremely easy for businesses to run scalable rewards programs across geographies. Our catalog features 10M+ reward choices from 8000+ brands across 150+ countries, with a redemption portal that supports 50+ languages and 50+ currencies. We also have teams in the EU, MENA, GCC, SEA, US, Canada, and India to manage local meetings and other custom catalog requirements. With multi-region capabilities, Xoxoday can quickly fulfil local cloud deployments if needed. Our support teams are spread globally and can work in different time zones.

What options do I have for delivering rewards?

Xoxoday offers a multi-channel delivery system that allows you to send rewards through various personalized channels, including email, SMS/text, and WhatsApp. This flexibility ensures that recipients receive their rewards through their preferred communication method, enhancing delivery rates and user satisfaction.

Does your product architecture support local data storage requirements?

Yes. Our poly cloud infrastructure - spanning AWS, Oracle, and Azure data centers - lets us pin customer data, including backups, to the region you require, so it never leaves your requested country or region. Data is encrypted both at rest and in transit.

How does the platform work with multiple currencies?

Xoxoday enables organisations to deploy reward points with a fixed conversion value across 50+ supported currencies. For example, you can set the conversion value as 1 Point = 1 USD. Customers, partners and others can accumulate reward points and redeem them for reward of their choice from our global Rewards catalogue.

Can you take into account the cost of living when converting points to local country currency?

Xoxoday allows administrators to set up awards with different denominations to factor in the cost of living based on the recipient's base location. This configuration allows recipients in US and India to receive the same awards with different monetary values calibrated to the cost of living differences.

Can recipients redeem rewards in their choice of currency?

Recipients from around the globe can redeem rewards of their choice and in their currencies. The conversion value of points (despite being in the base currency) is automatically converted into the equivalent currency value on the recipient's side.

What kind of payment options do you support?

We offer the convenience of multiple payment methods like points, codes, and different payment gateways.

Do you support multiple languages in your platform?

Xoxoday supports 50+ languages - including English, Spanish, Dutch, Polish, French, German, and Arabic - as a standard offering across web, mobile, and email. Additional languages can be added during implementation based on your needs, generally at no extra cost.

Can a single program run multiple point types or currencies at once?

Yes - a single program can be configured with multiple point types or currencies running in parallel, so different cohorts, campaigns, or business units can each operate under their own point economy within the same platform.

What types of reports can I access with Xoxoday?

Xoxoday tracks reward data across the full lifecycle - issuance, redemption, expiry, and budget utilization - with built-in dashboards plus ML-powered recommendations on which reward types drive the best engagement for each segment, giving you a clear read on program performance, recipient behavior, and overall ROI.

How do I create a custom report?

Custom reports can be scoped to your exact fields, aggregation logic, and delivery format (CSV, XLSX, PDF, or API-ready JSON), segmented by department, geography, campaign, or cohort, and scheduled for recurring delivery - so you always have the insights needed to optimize your reward program.

Can I track the effectiveness of my reward programs through these reports?

Our customized reporting feature allows you to track various metrics that reflect the effectiveness of your reward programs. You can analyze recipient behavior, redemption rates, and overall program ROI, helping you to make data-driven adjustments for improved performance.

How can I customize the branding of my reward program?

With Xoxoday's Custom Branding feature, you can tailor the user experience by applying your company's colors, fonts, and logos across all emails, landing pages, and the marketplace. This ensures a cohesive and professional presentation of your brand identity throughout the reward process.

Will the customization apply to all communication channels?

The custom branding settings you choose will be applied consistently across all touchpoints, including emails, landing pages, and the reward marketplace, helping to create a unified experience for your recipients.

What elements of the reward emails can I customize?

You can personalize every aspect of your reward emails, including subject lines, sender names, salutations, logos, sending domains, and banner images. This high level of customization enhances recipient engagement and strengthens your brand identity in each communication.

Can I create custom landing pages for my rewards?

Xoxoday allows you to create unique landing pages for your rewards by personalizing content, logos, and banner images. This feature provides a branded, cohesive experience for recipients from email to redemption, increasing engagement and enhancing brand recognition.

Can I send rewards using a custom email domain?

Yes - our implementation team supplies the DNS records (SPF, DKIM, and optionally DMARC) needed to send from your own company domain or subdomain. It's a one-time setup with no ongoing maintenance, and it helps reward emails arrive from a recognized sender instead of getting caught in spam filters.

Do you have pre-built integrations to other enterprise platforms and software?

Yes - our API-first architecture ships with 100+ native connectors, including systems like Workday, SAP SuccessFactors, Darwinbox, Salesforce, HubSpot, Slack, and Microsoft Teams, using RESTful/JSON APIs with webhooks. Custom integrations can be built on demand.

Are there integration fees? If so, what are they?

Integration fees may vary depending on the complexity and scope of your requirements. If it's native integrations there'll be no costs involved. There may be associated fees if custom or advanced workflows are required. Discussing your needs with the team for a detailed breakdown of potential integration costs is best.

Do you support single sign-on features?

Yes - Xoxoday supports enterprise SSO via SAML 2.0, OIDC, and OAuth 2.0 (with just-in-time provisioning), integrating natively with providers like Azure AD, Okta, OneLogin, and Google Workspace. This gives your business fewer logins to manage, making access smoother, safer, and more convenient.

Is an Open API available?

Xoxoday provides an Open API, enabling customers to connect to the platform with their internal systems or third-party applications. Currently, we have more than 400 clients who integrate with our API to use our services.

How can we get started with the API integration?

You can create a sandbox account to get the access keys for your integration on the staging server. Once you have created the sandbox account, you can explore our API documentation to view the next steps.

How do I use API keys?

All requests to the Xoxoday API must be authenticated. Xoxoday uses the standard OAuth 2.0 protocol and RESTful API for clients to integrate Xoxoday's libraries into their environment.

Does the platform support different implementation options?

We will help you set up our platform once you are onboard. We ensure your data is pulled into Xoxoday without errors and offer comprehensive training and support until you familiarize yourself with your platform.

Is there a reasonable implementation timeline?

The typical implementation time is between 5 to 6 weeks, but will depend on the complexity & the number of integrations to existing systems.

Does the platform offer a self-serviceable plan-building and adapting experience?

Yes, our platform is completely user-friendly, which provides a very low learning curve, allowing you to build and launch reward, incentives and payout plans 10X faster than you did manually or with multiple vendors.

Does the company have an in-house customer success team?

We will have a dedicated Onboarding Consultant assigned from the start of the onboarding who will eventually transition you to the Dedicated Customer Success Manager of the account, post-go-live. We will help and consult around setting up the platform and share best practices in an ongoing manner. We have employees around the world ready to assist with any local market issues.

Is there a flexible Service Level Agreement (SLA) that can be catered to unique customer needs?

Xoxoday supports a comprehensive plan based on the Success criteria / SLAs mentioned and conducts a case-wise Training plan. The Training plan spreads across different teams and different users.

Is there a Knowledge/Support Center resource where users can easily solve issues, register for events, and track product releases?

We offer access to detailed documentation, FAQs, and tutorials to help users troubleshoot problems. Additionally, it provides information on upcoming events, such as webinars or training sessions. It keeps users informed about the latest product updates and feature releases, ensuring they stay up to date with new capabilities.

What uptime SLA does Xoxoday guarantee?

Xoxoday's production environment runs on a multi-AZ, high-availability architecture with automatic failover and zero-downtime rolling upgrades, targeting a 99.99% uptime SLO. Exact contractual SLA terms are confirmed during the agreement stage.

Is there an escalation matrix for unresolved or high-priority support issues?

Yes - issues that frontline support can't close route through a defined multi-tier escalation path (supervisor, specialized team, then management), with each stage documented and a formal close-the-loop confirmation with the customer.

What kind of security accreditations or attestations of compliance are in accordance?

We ensure the confidentiality, integrity, security & privacy of our customers and their end user's data by adopting industry-standard best practices. While we continue to invest resources into building hardened systems, we are simultaneously compliant with the certifications listed below: ISO 27001:2013 (Information Security Management Systems), SOC 2 Type 1, GDPR, HIPAA. We have also adopted a standard practice to conduct periodic VAPT to mitigate any new risks that arise over time. We are earning a SOC 2 Type 2, ISO 27701 and ISO 14001 certification.

Rfp

Issuing an RFP for a rewards, payouts & loyalty platform?

Choosing the right rewards, payouts or loyalty vendor shouldn't slow you down. This RFP FAQ & template distills what enterprises typically ask us, across reward & payout platforms and loyalty platforms, so you can move through vendor evaluation with confidence.

Explore features Invite to RFP

Trusted by leading global enterprises

Essential and must have features

Pulling together an RFP for your rewards, incentives and payouts strategy can be complex. We've compiled a quick FAQ to highlight key features you should consider when evaluating platforms

Xoxoday is an industry-agnostic platform trusted by 5,000+ enterprises across sectors like technology, financial services, healthcare, manufacturing, and retail. It supports 50+ currencies and 50+ languages, making it well suited to businesses operating globally or across diverse markets.

Find the right platform as per your business needs

RFPs can be lengthy, but we keep ours seamless and on-point. We'll work closely with your team to understand your KPIs and scope, and deliver a tailored formal bid within 5 days.

Issuing an RFP for a rewards, payouts & loyalty platform?

Essential and must have features

1. Is Xoxoday for a specific industry or geography?

2. What kind of rewards, incentives and payouts use cases do you support?

3. Is there a mobile app, or is it web-only?

4. Can we get reference customers or case studies in our industry?

Find the right platform as per your business needs