RFP

Essential and Must have features

Pulling together an RFP for rewards, benefits, payouts, and commissions platform can be complex. We have put together an FAQ section that covers the key features that we think you should look for in any platform you short-list.

Rewards marketplace

Employee Rewards, benefits and recognitions

Sales & Partner commissions

Data Security

International presence

Multiple currencies & languages

Tracking and analytics

Customisation and Corporate
Branding

Onboarding & Support

Pre-built integrations & APIs

Flexible payouts

What kind of rewards, incentives, payouts and commission use cases can you support?

We support multiple use cases across industry segments. Here are some examples. Loyalty points, Employee rewards, Survey rewards, Customer rewards, Consumer promotion, Gaming and Casino, Customer refunds and many more.

Do you offer a global rewards marketplace?

We have a marketplace with 1 mn+ SKUs & products across 20 categories. We cover over 100+ countries, cater to 80 million+ users and distribute more than one billion rewards distributed every year.

What categories of rewards do you list in your marketplace?

Our rewards span the following categories - Gift cards, Experiences, Amazon products, Travel and entertainment, Financial products, Charity, Swag, Offers and discounts.

What categories of gift cards do you have?

We list over 8000+ gift cards across categories like electronics, fashion, utility, food, grocery, e-commerce, travel & more.

Does your catalogue cover experiences?

We have curated over 100k experiences covering over 100 countries.

Can I distribute Amazon gift cards through your platform?

We support Amazon gift cards in 20+ countries.

What are the travel categories you cover?

In 100+ countries, we have over 100k travel and hotel options - covering Hotels, Flights, Airports Lounges, and Homestays.

What kind of financial products and services do you offer?

Here are some of the financial options we support - mass payouts, pre-paid cards, meal and fuel cards, insurance, salary loans, early wage and payday.

Do you cover charities in your marketplace?

You can select from 10k+ charities including all the leading ones like the American red cross, American cancer society, UNICEF, Girls who code and many more.

Do you regularly run discounts and other offers in your marketplace?

We constantly update our discounts and offers.

Is your storefront customizable?

We can customize the storefront for your business. We can integrate into your existing systems like Slack, Salesforce, HRMS and others. You can also integrate our white-labelled store front for your brand and give your users a seamless experience.

What kind of distribution modes do you support?

Depending on your, needs we support the following

Vouchers (Unique code with a value)
Points (Your accrual brand currency)
Links (Single click redemption)

What kind of personalization do you support?

Store Branding (Pick Colours, Logos, Header, Footer, URL)
Custom Rewards (Choose the catalogue you want from millions of options)
Personalization (In email/landing page/SMS etc)

Can your platform be used as a sort of corporate social media?

With Xoxoday Empuls one can post articles, photos, GIFs, or videos, start a discussion and involve everyone using social interactions. Empuls is a social recognition platform. All awards and appreciations are automatically published on the "Townhall Group" or other department-level groups. These appreciation messages can further be shared on LinkedIn.

Can you do an occasion-based rewards campaign?

Yes, Xoxoday Empuls lets you launch a centralized and comprehensive recognition program and supports monetary and non-monetary awards, including peer-to-peer, company values-based, performance-based, milestone-based, nomination and jury-based awards. Using workflows and triggers you can automate greetings, wishes, rewards, and gifts for birthdays, anniversaries, festivals, holidays, special events, and more.

Can your platform work with other enterprise communication tools like Slack?

Yes, Empuls has native integration with Microsoft Teams and Slack. All features of Empuls are available on the Microsoft Teams app so your teams do not have to switch apps.

Can you handle multiple active plans at the same time?

Compass supports the capability to generate multiple active plans in parallel and have appropriate segregation. Compass also has a provision to provide multiple landing pages for different personas within internal organizations.

Will Compass ensure our team’s incentive calculation is accurate?

Clearly communicating incentive calculation and timelines for incentive disbursals and diligently sticking to them is the key. Compass makes incentive calculation automated, accurate and the entire process real-time.

Can my sales team check their earnings in real time?

Calculating incentives and maintaining data as local files makes it difficult for sales reps to access it in real-time. Having an app like Compass that ensures real-time accurate data makes it easy and rules out inaccuracies.

In addition to distributing rewards for various achievements, what other ways can I motivate my sales team?

Having a ‘Winner takes it all’ approach to running sales contests often leaves your low performers demotivated. To overcome this, run various programs that all your sales reps can participate in and give them milestone rewards. But publishing multiple programs doesn’t have to take you weeks. With Compass, publish custom, complex incentive programs in under 10 minutes.

How do I calculate the ROI from the sales contests I run monthly?

There’s more to sales contests than just the incentives that you release. Delayed and incorrect incentives heavily upset this equation and you can never calculate intangible costs like the wages paid to the resource who calculates and disburses incentives as one of the responsibilities. With Compass, this becomes as easy as a breeze.

How does incentive automation help me and my team?

Incentive automation rules out the need for manual intervention, thereby removing inaccuracies and delays. It also helps you focus your resources on building and selling your core product rather than employing resources for mundane tasks.

I have been using Excel for incentive calculation. Why should I shift to Compass?

Spreadsheets were never built to calculate incentives but to automate simple mathematical calculations which had more math than logic. With Compass, you can easily build logic with a number of variables where your only input is defining the variable. Compass takes care of the rest.

Is Compass for a specific industry or geography?

The best products are the most dynamic ones that work for various industries and different sizes of organizations. Compass is industry, geography and scale agnostic.

I have an in-house system for incentive calculation. Why should I consider Compass?

Most in-house incentive calculation softwares are not agile, compromise heavily on data security and legal compliance and are prone to vulnerability. Also, most in-house solutions are limited to calculations, never truly automate and in most cases, are glorified spreadsheets.

The data for incentives are stored in multiple sets. Is there any way to connect them?

Compass can easily access and connect data from multiple data sets to give you the final result, without any manual intervention.

What kind of security accreditations or attestations of compliance are recommended?

We ensure the confidentiality, integrity, security & privacy of our customers and their end user's data by adopting industry-standard best practices. While we continue to invest resources into building hardened systems we are simultaneously compliant with the certifications listed below:

ISO 27001:2013 (Information Security Management Systems),
SOC 2 Type 1,
GDPR,
HIPAA

We have also adopted a standard practice to conduct periodic VAPT, to mitigate any new risks that arise over time. We are currently in the process of earning a SOC 2 Type 2, ISO 27701 and ISO 14001 certification.

How do you handle PII data at rest and in transit?

We ensure AES 256-bit encryption for Data at Rest & TLS1.2 for Data in transit.

How do you ensure security during authentication?

We are ISO 27001 certified & SOC 2 type 1. We have policies in line with the same. We always ensure the least privileged access is provided. We have MFA & SSO enabled for our products.

How many countries do you operate in?

We currently serve customers from 100 plus countries which include major geographies like North America, the UK, Europe, UAE, Asia Pacific, and South Asian countries. We have business partnerships with vendors in 100+ countries to serve clients globally. Our sales offices are located in 9 countries (Details here: https://www.xoxoday.com/company/about-us)

Xoxoday enables you to launch a recognition program for your multi-location teams. Our global rewards catalogue offers redemption options across 4500+ brands, 20+ categories, and 100+ countries.

How scalable is your system across multiple geographies?

Xoxoday's full-stack embedded solution makes it extremely easy for businesses to run scalable rewards programs across geographies. Our catalog features 21000+ reward choices from 5000+ brands across 100+ countries and not to mention, a redemption portal that supports 12 languages. Our gift categories range from gift cards to prepaid cards to cash equivalents (like Paytm, Google Pay, Wallets), etc. We also have teams in the EU, MENA, GCC, SEA, US, Canada, and India to manage local meetings and other custom catalog requirements. With multi-region capabilities, Xoxoday can quickly fulfil local cloud deployments if needed. Our support teams are spread globally and can work in different time zones.

Does your product architecture support local data storage requirements?

Our poly cloud infrastructure ensures your data reside and never leaves your requested country or region.

How does the platform work with multiple currencies?

Xoxoday enables organisations to deploy reward points with a fixed conversion value. For example, you can set the conversion value as 1 Point = 1 USD. Employees, partners and others can accumulate reward points and redeem them for gift cards of their choice from the xoxoday global Rewards catalogue.

Can you take into account the cost of living when converting points to local country currency?

Xoxoday allows administrators to set up awards with different denominations to factor in the cost of living based on the recipient's base location. This configuration allows recipients in US and India to receive the same awards with different monetary values calibrated to the cost of living differences.

Can recipients redeem rewards in their choice of currency?

Recipients from around the globe can redeem rewards of their choice and in their currencies. The conversion value of points (despite being in the base currency) is automatically converted into the equivalent currency value on the recipient's side.

What kind of payment options do you support?

We offer the convenience of multiple payment methods like points, codes, and different payment gateways.

Do you support multiple languages in your platform?

Xoxoday currently supports English, Spanish, Dutch, Polish, and French as a standard offering. The platform adapts to new languages and can be added based on your needs.

Do you support analytics, tracking and reporting?

Robust reporting and analytics to track and review usage, most commonly recognized behaviours/achievements, financial reports for tax purposes, and the ability to add reporting features based on user needs.

What kind of customization options do you provide?

Ability to customize (i.e. add and/or delete) gifs, eCards, upload video messages and other features to reflect your own branding (logo, colour scheme, verbiage, images) mission and strategic goals Our platform can be customized to showcase your branding and rewards & incentive programs. Showcasing your branding on Xoxoday includes, adding your company logo, and creating your unique login page background, favicon, and platform theme to match your brand colours. Showcasing your rewards & incentive program includes adding your program name, a name for reward points, a homepage, and language.

Do you have some kind of AI bot to help with formulating content?

Xoxoday AI bot helps in creating recommended messages for meaningful recognition.

Can users personalize their content?

The ability for employees to personalize profiles, add profile photos, set preferences for private/public recognition, and limit/restrict sharing of birthdates.

Can your rewards catalogue be customized for us?

How long does it take to onboard customers?

The onboarding time depends on the complexity & the number of integrations to existing systems like HRMS, Sales, Survey tools or others. But we typically finish the onboarding within 5-6 weeks.

What kind of onboarding support do you provide?

We will have a dedicated Onboarding Consultant assigned from the start of the onboarding who will eventually transition you to the Dedicated Customer Success Manager of the account, post-go-live. We will help and consult around setting up the platform and share best practices in an ongoing manner. We have employees around the world ready to assist with any local market issues.

Do you provide any kind of training?

Yes. A dedicated Customer Success Manager will work with key stakeholders to develop a series of training elements for your program administrators, sales managers and your sales team. These elements may include a series of dedicated webinar tutorials, online self-training and downloadable PowerPoints, etc. Our dedicated solution onboarding team will work with your program owners to determine the best mix of solution training for your teams. Training is an ongoing element that will be supported by Xoxoday.

Do you have pre-built integrations to other enterprise platforms and software?

Yes, we integrate with all major enterprise systems. Custom integrations can be built on demand.

Do you support single sign-on features?

Our SSO (Single Sign-on) feature lets your business have fewer logins to deal with, making the process smoother, safer, and more convenient.

Do you provide APIs to integrate our product?

Yes, we have one of the widest global coverage in the industry today. We have an API system in place, through which you can integrate your system. Currently, we have more than 400 clients who integrate with our API to use our services.

Besides points what other kind of mechanisms do you support?

Xoxoday's platform enables you to distribute rewards to the recipients through 'Links,' 'Points,' and 'Codes.' While point-based rewards are linked directly to the recipient's email ID/Phone number (and keep accumulating automatically every time a reward point is distributed), code-based and link-based rewards aren't linked to the recipient's email ID (it's zero-registration and no-login options make redemption quick and easy).

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