Question 1

Is Xoxoday for a specific industry or geography?

Accepted Answer

Xoxoday is an industry-agnostic platform trusted by 5,000+ enterprises across sectors like technology, financial services, healthcare, manufacturing, and retail. It supports 50+ currencies and 50+ languages, making it well suited to businesses operating globally or across diverse markets.

Question 2

What kind of rewards, incentives and payouts use cases do you support?

Accepted Answer

We support multiple use cases across industry segments. Here are some examples. Survey rewards, Customer rewards, Consumer promotion, Gaming and Casino, Channel incentives, Customer refunds and many more.

Question 3

Is there a mobile app, or is it web-only?

Accepted Answer

The platform is fully accessible via mobile web with a responsive interface optimized for on-the-go redemption. Native mobile app availability varies by product line - your account team can confirm options for your specific rollout.

Question 4

Can we get reference customers or case studies in our industry?

Accepted Answer

Yes - we're happy to share relevant case studies and, where permitted by existing customers, arrange reference calls within your industry as part of the RFP process.

Question 5

Do you offer a global rewards marketplace?

Accepted Answer

We have a marketplace with 10M+ SKUs & products across 30 categories. We cover over 150+ countries, cater to 65M+ end users and have distributed more than $5B+ in rewards.

Question 6

What kind of financial products and services do you offer?

Accepted Answer

Here are some of the financial options we support - mass payouts, pre-paid cards, Wallet transfers, Direct bank transfers, meal and fuel cards, insurance, salary loans, early wage and payday.

Question 7

What categories of rewards do you list in your marketplace?

Accepted Answer

Our rewards span the following categories - Gift cards, Experiences, Amazon products, Travel and entertainment, Financial products, Charity, Swag, Offers and discounts.

Question 8

What categories of gift cards do you have?

Accepted Answer

We list over 8000+ gift cards across categories like electronics, fashion, utility, food, grocery, e-commerce, travel & more.

Question 9

Does your catalogue cover experiences?

Accepted Answer

We have curated over 100k experiences covering over 100 countries.

Question 10

Can I distribute Amazon gift cards through your platform?

Accepted Answer

We support Amazon gift cards in 20+ countries.

Question 11

What are the travel categories you cover?

Accepted Answer

In 100+ countries, we have over 100k travel and hotel options - covering Hotels, Flights, Airports Lounges, and Homestays.

Question 12

Do you cover charities in your marketplace?

Accepted Answer

You can select from 10k+ charities including all the leading ones like the American red cross, American cancer society, UNICEF, Girls who code and many more.

Question 13

Do you regularly run discounts and other offers in your marketplace?

Accepted Answer

We constantly update our discounts and offers.

Question 14

Is your storefront customizable?

Accepted Answer

Yes - Xoxoday delivers a fully white-labelled redemption storefront skinned with your logo, colors, and custom URL/domain, backed by SSO login and a live points ledger. It surfaces both your branded catalogue and the global marketplace in one seamless experience. We can also integrate into your existing systems like Slack, Salesforce, HRMS and others.

Question 15

What kind of distribution modes do you support?

Accepted Answer

Depending on your needs we support the following: Vouchers (unique code with a value), Points (your accrual brand currency), Links (single click redemption).

Question 16

What kind of personalization do you support?

Accepted Answer

Store Branding (pick colours, logos, header, footer, URL), Custom Rewards (choose the catalogue you want from millions of options), Personalization (in email/landing page/SMS etc).

Question 17

Can points expiration periods be configured?

Accepted Answer

Yes - points expiration is fully configurable per program, so you can set how long unredeemed points remain valid based on your policy.

Question 18

Does the platform support tiered structures for incentive programs?

Accepted Answer

Yes - programs can be configured with tier structures (e.g. Silver/Gold/Platinum) that unlock different rewards, multipliers, or benefits as members progress, supporting loyalty and long-term engagement use cases.

Question 19

How many countries do you operate in?

Accepted Answer

We currently serve customers across 150+ countries, including major geographies like North America, UAE, Africa, South Asian countries and UK, backed by 100+ platform integrations to fit into your existing tech stack. Our sales offices are in 9 countries.

Question 20

How scalable is your system across geographies?

Accepted Answer

Xoxoday's full-stack embedded solution makes it extremely easy for businesses to run scalable rewards programs across geographies. Our catalog features 10M+ reward choices from 8000+ brands across 150+ countries, with a redemption portal that supports 50+ languages and 50+ currencies. We also have teams in the EU, MENA, GCC, SEA, US, Canada, and India to manage local meetings and other custom catalog requirements. With multi-region capabilities, Xoxoday can quickly fulfil local cloud deployments if needed. Our support teams are spread globally and can work in different time zones.

Question 21

What options do I have for delivering rewards?

Accepted Answer

Xoxoday offers a multi-channel delivery system that allows you to send rewards through various personalized channels, including email, SMS/text, and WhatsApp. This flexibility ensures that recipients receive their rewards through their preferred communication method, enhancing delivery rates and user satisfaction.

Question 22

Does your product architecture support local data storage requirements?

Accepted Answer

Yes. Our poly cloud infrastructure - spanning AWS, Oracle, and Azure data centers - lets us pin customer data, including backups, to the region you require, so it never leaves your requested country or region. Data is encrypted both at rest and in transit.

Question 23

How does the platform work with multiple currencies?

Accepted Answer

Xoxoday enables organisations to deploy reward points with a fixed conversion value across 50+ supported currencies. For example, you can set the conversion value as 1 Point = 1 USD. Customers, partners and others can accumulate reward points and redeem them for reward of their choice from our global Rewards catalogue.

Question 24

Can you take into account the cost of living when converting points to local country currency?

Accepted Answer

Xoxoday allows administrators to set up awards with different denominations to factor in the cost of living based on the recipient's base location. This configuration allows recipients in US and India to receive the same awards with different monetary values calibrated to the cost of living differences.

Question 25

Can recipients redeem rewards in their choice of currency?

Accepted Answer

Recipients from around the globe can redeem rewards of their choice and in their currencies. The conversion value of points (despite being in the base currency) is automatically converted into the equivalent currency value on the recipient's side.

Question 26

What kind of payment options do you support?

Accepted Answer

We offer the convenience of multiple payment methods like points, codes, and different payment gateways.

Question 27

Do you support multiple languages in your platform?

Accepted Answer

Xoxoday supports 50+ languages - including English, Spanish, Dutch, Polish, French, German, and Arabic - as a standard offering across web, mobile, and email. Additional languages can be added during implementation based on your needs, generally at no extra cost.

Question 28

Can a single program run multiple point types or currencies at once?

Accepted Answer

Yes - a single program can be configured with multiple point types or currencies running in parallel, so different cohorts, campaigns, or business units can each operate under their own point economy within the same platform.

Question 29

What types of reports can I access with Xoxoday?

Accepted Answer

Xoxoday tracks reward data across the full lifecycle - issuance, redemption, expiry, and budget utilization - with built-in dashboards plus ML-powered recommendations on which reward types drive the best engagement for each segment, giving you a clear read on program performance, recipient behavior, and overall ROI.

Question 30

How do I create a custom report?

Accepted Answer

Custom reports can be scoped to your exact fields, aggregation logic, and delivery format (CSV, XLSX, PDF, or API-ready JSON), segmented by department, geography, campaign, or cohort, and scheduled for recurring delivery - so you always have the insights needed to optimize your reward program.

Question 31

Can I track the effectiveness of my reward programs through these reports?

Accepted Answer

Our customized reporting feature allows you to track various metrics that reflect the effectiveness of your reward programs. You can analyze recipient behavior, redemption rates, and overall program ROI, helping you to make data-driven adjustments for improved performance.

Question 32

How can I customize the branding of my reward program?

Accepted Answer

With Xoxoday's Custom Branding feature, you can tailor the user experience by applying your company's colors, fonts, and logos across all emails, landing pages, and the marketplace. This ensures a cohesive and professional presentation of your brand identity throughout the reward process.

Question 33

Will the customization apply to all communication channels?

Accepted Answer

The custom branding settings you choose will be applied consistently across all touchpoints, including emails, landing pages, and the reward marketplace, helping to create a unified experience for your recipients.

Question 34

What elements of the reward emails can I customize?

Accepted Answer

You can personalize every aspect of your reward emails, including subject lines, sender names, salutations, logos, sending domains, and banner images. This high level of customization enhances recipient engagement and strengthens your brand identity in each communication.

Question 35

Can I create custom landing pages for my rewards?

Accepted Answer

Xoxoday allows you to create unique landing pages for your rewards by personalizing content, logos, and banner images. This feature provides a branded, cohesive experience for recipients from email to redemption, increasing engagement and enhancing brand recognition.

Question 36

Can I send rewards using a custom email domain?

Accepted Answer

Yes - our implementation team supplies the DNS records (SPF, DKIM, and optionally DMARC) needed to send from your own company domain or subdomain. It's a one-time setup with no ongoing maintenance, and it helps reward emails arrive from a recognized sender instead of getting caught in spam filters.

Question 37

Do you have pre-built integrations to other enterprise platforms and software?

Accepted Answer

Yes - our API-first architecture ships with 100+ native connectors, including systems like Workday, SAP SuccessFactors, Darwinbox, Salesforce, HubSpot, Slack, and Microsoft Teams, using RESTful/JSON APIs with webhooks. Custom integrations can be built on demand.

Question 38

Are there integration fees? If so, what are they?

Accepted Answer

Integration fees may vary depending on the complexity and scope of your requirements. If it's native integrations there'll be no costs involved. There may be associated fees if custom or advanced workflows are required. Discussing your needs with the team for a detailed breakdown of potential integration costs is best.

Question 39

Do you support single sign-on features?

Accepted Answer

Yes - Xoxoday supports enterprise SSO via SAML 2.0, OIDC, and OAuth 2.0 (with just-in-time provisioning), integrating natively with providers like Azure AD, Okta, OneLogin, and Google Workspace. This gives your business fewer logins to manage, making access smoother, safer, and more convenient.

Question 40

Is an Open API available?

Accepted Answer

Xoxoday provides an Open API, enabling customers to connect to the platform with their internal systems or third-party applications. Currently, we have more than 400 clients who integrate with our API to use our services.

Question 41

How can we get started with the API integration?

Accepted Answer

You can create a sandbox account to get the access keys for your integration on the staging server. Once you have created the sandbox account, you can explore our API documentation to view the next steps.

Question 42

How do I use API keys?

Accepted Answer

All requests to the Xoxoday API must be authenticated. Xoxoday uses the standard OAuth 2.0 protocol and RESTful API for clients to integrate Xoxoday's libraries into their environment.

Question 43

Does the platform support different implementation options?

Accepted Answer

We will help you set up our platform once you are onboard. We ensure your data is pulled into Xoxoday without errors and offer comprehensive training and support until you familiarize yourself with your platform.

Question 44

Is there a reasonable implementation timeline?

Accepted Answer

The typical implementation time is between 5 to 6 weeks, but will depend on the complexity & the number of integrations to existing systems.

Question 45

Does the platform offer a self-serviceable plan-building and adapting experience?

Accepted Answer

Yes, our platform is completely user-friendly, which provides a very low learning curve, allowing you to build and launch reward, incentives and payout plans 10X faster than you did manually or with multiple vendors.

Question 46

Does the company have an in-house customer success team?

Accepted Answer

We will have a dedicated Onboarding Consultant assigned from the start of the onboarding who will eventually transition you to the Dedicated Customer Success Manager of the account, post-go-live. We will help and consult around setting up the platform and share best practices in an ongoing manner. We have employees around the world ready to assist with any local market issues.

Question 47

Is there a flexible Service Level Agreement (SLA) that can be catered to unique customer needs?

Accepted Answer

Xoxoday supports a comprehensive plan based on the Success criteria / SLAs mentioned and conducts a case-wise Training plan. The Training plan spreads across different teams and different users.

Question 48

Is there a Knowledge/Support Center resource where users can easily solve issues, register for events, and track product releases?

Accepted Answer

We offer access to detailed documentation, FAQs, and tutorials to help users troubleshoot problems. Additionally, it provides information on upcoming events, such as webinars or training sessions. It keeps users informed about the latest product updates and feature releases, ensuring they stay up to date with new capabilities.

Question 49

What uptime SLA does Xoxoday guarantee?

Accepted Answer

Xoxoday's production environment runs on a multi-AZ, high-availability architecture with automatic failover and zero-downtime rolling upgrades, targeting a 99.99% uptime SLO. Exact contractual SLA terms are confirmed during the agreement stage.

Question 50

Is there an escalation matrix for unresolved or high-priority support issues?

Accepted Answer

Yes - issues that frontline support can't close route through a defined multi-tier escalation path (supervisor, specialized team, then management), with each stage documented and a formal close-the-loop confirmation with the customer.

Question 51

What kind of security accreditations or attestations of compliance are in accordance?

Accepted Answer

We ensure the confidentiality, integrity, security & privacy of our customers and their end user's data by adopting industry-standard best practices. While we continue to invest resources into building hardened systems, we are simultaneously compliant with the certifications listed below: ISO 27001:2013 (Information Security Management Systems), SOC 2 Type 1, GDPR, HIPAA. We have also adopted a standard practice to conduct periodic VAPT to mitigate any new risks that arise over time. We are earning a SOC 2 Type 2, ISO 27701 and ISO 14001 certification.

Question 52

How do you handle PII data at rest and in transit?

Accepted Answer

We ensure AES 256-bit encryption for Data at Rest & TLS1.2 for Data in transit.

Question 53

How do you ensure security during authentication?

Accepted Answer

We are ISO 27001 certified & SOC 2 type 1. We have policies in line with the same. We always ensure the least privileged access is provided. We have MFA & SSO enabled for our products.

Question 54

How often do you perform penetration testing, and can we see results?

Accepted Answer

We run periodic Vulnerability Assessment and Penetration Testing (VAPT) through an independent third-party vendor, with findings triaged and remediated by severity. Executive summaries are available on request for vendor due diligence.

Question 55

Do you disclose your sub-processors, and are they vetted?

Accepted Answer

Yes - every sub-processor operates under an executed Data Processing Agreement and is required to hold recognized security certifications before engagement. The full sub-processor list is available under NDA.

Question 56

Do you have a documented disaster recovery / business continuity plan?

Accepted Answer

Yes - we maintain documented Business Continuity and Disaster Recovery plans with periodic testing, backed by infrastructure in a geographically separate region from primary production. Detailed RPO/RTO figures and test results are available under NDA.

Question 57

Does the platform lock accounts after repeated failed login attempts?

Accepted Answer

Yes - accounts are automatically locked out after a configurable number of failed login attempts, protecting against brute-force credential attacks.

Question 58

Can session timeout / inactivity limits be configured?

Accepted Answer

Yes - administrators can configure session timeout and inactivity limits so users are automatically logged out after a set idle period, reducing exposure from unattended sessions.

Question 59

Do you support Bring Your Own Key (BYOK) encryption?

Accepted Answer

Yes - enterprise customers can bring their own encryption keys (BYOK) for an added layer of control over how their data is encrypted, on top of our standard AES-256 encryption at rest.

Question 60

Does the platform support role-based access control (RBAC) and segregation of duties?

Accepted Answer

Yes - access is governed by role-based access control with granular permission levels, letting you enforce segregation of duties so no single user has unchecked control over sensitive actions like fund disbursal or configuration changes.

Question 61

What's your pricing model?

Accepted Answer

Pricing is usage-based and tailored to your program design - typically a mix of platform fees and reward face-value pass-through, with volume-based discounts. Exact pricing is scoped during the proposal stage based on your requirements.

Question 62

Is there a minimum commitment or contract term?

Accepted Answer

Contract terms are flexible and negotiated per engagement, ranging from annual to multi-year agreements. There's no fixed minimum order value - terms are scoped to your program size during the proposal stage.

Question 63

What happens to unused points or unredeemed rewards (breakage)?

Accepted Answer

Handling of unused balances - whether returned, rolled over as credit, or retained per agreed breakage terms - is defined explicitly in your commercial agreement rather than a one-size-fits-all policy.

Question 64

What's the exit process if we terminate the contract?

Accepted Answer

We follow a structured offboarding process that includes full data export in your required format, a defined transition timeline, and written confirmation of data deletion once the contract ends.

Evaluating Xoxoday for your rewards, payouts, or loyalty needs?

Invite us to your RFP

Essential and must have features

1. Is Xoxoday for a specific industry or geography?

2. What kind of rewards, incentives and payouts use cases do you support?

3. Is there a mobile app, or is it web-only?

4. Can we get reference customers or case studies in our industry?