Build a stellar customer success team with Plum for Freshdesk!

Reward good behavior!

Give kudos to your customer success agents and incentivize them to achieve professional milestones.

Build a people-first workforce!

By motivating your teams to deliver more, you can foster meaningful relationships with your customers, increase their lifetime value, and drive more referrals!

Close support tickets faster

Set up a reward system for closing a certain number of support tickets. Setup automation workflows from within Freshdesk to achieve faster customer turnaround time.

Global Rewards Catalog

With 20,000+ reward options from over 70+ countries, now allow your prospects & customers to redeem their reward points on our extensive global catalog which includes gift cards, experiences, and more.

Learn more

Easy to use!

No human intervention or technical support needed to set up this integration. No code workflow set-up with a step-by-step walkthrough.

Learn more

Why should you choose this integration?

Whilst Freshdesk enables thousands of firms across the globe to provide amazing customer support, Plum adds value to this functionality by incentivizing support agents and improving your teams performance.

With Plum, you can now set up custom workflows and triggers to automate the complete process of sending, tracking, and managing rewards, incentives, gift cards, etc

Now, seamlessly integrate Plum with Freshdesk and build a unique brand persona.


Get started

Take the first step in engaging your teams with Empuls.