Integrations /
Freshdesk
Boost Your Support Agent Performance with Xoxoday and Freshdesk
Improve customer satisfaction by motivating agents through milestone-based rewards sent automatically from Xoxoday Plum
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About the Integration
Help-desk support is one of the most stressful jobs in the world since it involves solving customer queries and facing the brunt from them most of the time. If your help desk support team isn’t motivated chances are high, they won’t serve the customers well. Tickets raised won’t be resolved in time leading to complete chaos.
Integration between Xoxoday Plum and Freshdesk empowers organisations to motivate their customer support agents, thus improving productivity and metrics like CSAT. Together Xoxoday and Freshdesk aim to create a rewarding customer support workplace that ensures better customer satisfaction by motivating agents through milestone-based rewards.
How to get started?
Use Xoxoday Plum to send out timely rewards and nudge your customer support agents to stay motivated and improve response time
Improve customer satisfaction by motivating agents through milestone-based rewards sent automatically from Xoxoday Plum
Instant Rewards
Instantly acknowledge the good work done and incentivize the right behaviour of agents to improve performance
Extensive Reward Catalogue
An extensive catalogue comprising a plethora of reward options to choose from - including fine dining, adventure, health & wellness options, etc.
Custom Reward campaigns
Use multi-criteria filters to reward right behaviour with the help of Plum’s global catalogue comprising 5000+ experiences, 3000+ gift vouchers and 12000+ perks for your agents to choose from
Milestones-based awards
Enable progressive rewards using pre-defined milestones where agents receive higher awards as their performance improves.
Enhanced Customer Experience
Reward and incentivize agents using different kinds of metrics to encourage faster ticket closure, thus ensuring better customer delight.
Performance & Reporting
Get easy access to data and reports on various support metrics. Track how an agent or group is performing based on established standards.
