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Drive innovation through your people initiatives
In the volatile environment that technology companies and startups operate, the ability of your people to innovate, stands to be the only differentiator for sustenance and growth.
Technology companies and startups around the world invest heavily in their people initiatives to attract key talent, retain their valuable resources and thus sustain their competitive edge.
Xoxoday helps create engaged work environments that are conducive for innovation to spur.
Customer Story (case study)
A global leader in consulting, technology services and digital transformation nurtures a culture of rewarding using Xoxoday. The client is at the forefront of innovation to address the entire breadth of clients’ opportunities. They have a 50-year heritage and has a deep industry-specific expertise and enables organizations to realize their business ambitions through an array of services from strategy to operations.
They used multiple avenues to rewards their stakeholders. They rewarded their employees, vendors and clients with goodie options, award certificates, trophies and vouchers from a range of brands and aggregators. These vouchers had to be individually procured from the brands and the e-commerce websites. There was also no way of tracking the usage and redemption of these vouchers. The elaborate logistics involved in issuing these rewards also became a significant challenge.
- Improved reward frequency
- Reduced rewarding time
- 100% customer resolutions within SLAs
Improve retention through your people initiatives
The dynamic market conditions around which the new age banking and finance companies operate in, poses a significant need for them to fulfil customer expectations. For this, retention of both employees and customers is a significant challenge and thus investing in people initiatives is critical. The ability of your people to serve the demands of your customers consistently is a key differentiator for your firm. Xoxoday helps create engaged work environments that are conducive for your employees to be engaged and in turn, manage their customers well.
Customer Story (case study)
One Of India’s Largest Private Bank improves employee and customer engagement with Xoxoday
Our client is one of India’s largest private sector Bank with a pan India presence across all 29 states and 7 Union Territories of India. The founders of the bank established the bank to provide high quality, customer centric, service driven, private Indian banking that catered to the future businesses of India. They have adopted international best practices, the highest standards of service quality and operational excellence. They offer comprehensive banking and financial solutions to all their valued customers.
Solution for Employee
The bank wanted a holistic engagement and communication tool for the employees. They also wanted to gamify their engagement, automate their award workflows and rewards.
- Reduced employee disengagement
- Improved employee productivity
- Reduced rewarding timelines
Solution for Customers
Digital wallets have gained popularity in India because of the seamlessness of payments and multiple purchase options from within a single app. Xoxoday’s rewards app plugged into the bank’s digital wallet as an extensive redemption catalogue. Customers could redeem from over 12000 experiences and git vouchers
- Improved customer retention
- Improved customer LTV
- Improved customer ratings of redemption catalogue
Boost respondent engagement using efficient rewarding
Market Research firms are vital contributors to the deep insights today’s organisations have about their consumers using expert panels and surveys. Retention and engagement of the consumer panel members is critical to drawing rich insights from them. Xoxoday helps engage respondents using powerful rewarding experiences. Xoxoday also offers rich solutions to engage your knowledge workers. As owners of the value chain, motivating them is important to drive your entire revenue process.
Stay competitive using strategic rewards
The consumer goods industry has a dire need to break out of organisational silos and quickly innovate to stay competitive in the evolving markets. As a consumer goods company, keeping your internal and external stakeholders highly motivated and driven is key to being agile. Xoxoday helps you engage your employees, channel partners and customers with powerful rewarding experiences and features to motivate them - extrinsically and intrinsically.
Talent retention using strategic engagement
The media and entertainment faces heavy disruption and their need to retain talent is a critical component of their sustenance. The very high costs of talent acquisition also contributes to this retention exigency. Xoxoday helps you efficiently use rewarding and engagement to retain talent in this highly competitive industry.
Instant gratification for high performance
The key challenge of the delivery and logistics always remains to be retaining and engaging their manpower. The very high attrition rates of partners that is inherent to the industry makes retention a larger challenge. Xoxoday helps retention and engagement of employees, channel partners, delivery partners and customers using powerful rewards, benefits and incentives.
Customer Story (case study)
A leading food ordering and delivery startup improves delivery partner engagement with Xoxoday
The client is a large food ordering and delivery platform in India. They started their operations half a decade back and since then, have snowballed to expand into a wide network of delivery partners. Over the years, their delivery network and ordering technology has transformed food ordering and delivery landscape - making it extraordinarily accessible and reliable.
Managing and onboarding a manpower of over 200000 delivery partners onto a platform comes with its unique set of challenges. Making sure the organisational values and strategic priorities trickle down to each of them and evaluating the efficiency of this was a herculean task.
The other aspect to this challenge was that the delivery partners were dispersed across locations and geographies and this also limited control on their performances. This made it extremely difficult to unify and implement the initiatives and to track their activities.
- 97% of the Delivery Partners Adopted the platform
- Rewarding increased to 86% from 14%
- Redemption increased to 70% from 26%
We use Xoxoday to recognise and reward the personal and professional achievements of our channel partners - partnership anniversaries, target achievement, birthdays, etc. Xoxoday team's customer-centricity and willingness to go the extra mile for the client requirement made us choose them. The fact that they are a digital platform, their elaborate e-catalogue and their channel partner survey features has made a significant impact on the way we engage with our channel partners.