Servicios profesionales líderes en el sector
Our decade-long experience working with hundreds of companies and deeply understanding their reward and incentive needs culminates in Plum Professional Services. We transformed our learnings into a proven framework that ensures repeatable success for every customer.
Plum Professional Services
As your trusted partner, we align with your unique goals and requirements. From program design to implementation, we co-create tailored solutions to streamline rewards, drive engagement, and enhance the experience for your customers, partners, vendors, and teams.
Eliminar el estrés del diseño de programas
Our experts collaborate with you to define your goals and design reward and incentive programs that deliver measurable impact.
We co-create tailored programs that align with your organization's objectives, leveraging our proven expertise in strategy, program design, and execution to create seamless reward experiences for your stakeholders, whether they are customers, partners, or teams.
Una implementación fiable que garantiza el éxito del programa
Our specialized team, of Implementation Specialists, Product Designers, Technical Architects, Customer Success Managers (CSM), Communication Experts, and Customer Support, ensures the program is implemented on time, meticulously maintained, and continuously improved.
We'll configure programs, workflows, reports, integrations, and enhancements to meet your needs, and verify their functionality through comprehensive system walkthroughs
Our native integrations with Survey tools, HRMS, Sales tech, MarTech, SSO, and productivity tools are standardized, require minimal setup, and are rigorously tested to optimize program effectiveness.
Te ayudamos a personalizar la plataforma con tu imagen de marca, para que el sistema sea realmente tuyo.
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Simplifying adoption and driving impactful change
We work with you to define the right audience, craft clear communication strategies, and establish a rollout plan to ensure smooth adoption across your teams and stakeholders.
Through comprehensive training for administrators and custom user guides, we ensure that everyone can effectively navigate and leverage the platform to achieve maximum impact.
Our reporting capabilities, including custom reports on platform utilization and stakeholder feedback, provide you with the data necessary to track adoption, measure program performance, and continuously optimize your initiatives for maximum ROI.
Nuestro modelo de asistencia que te ayuda a seguir avanzando
Our dedicated support team handles a variety of issues and topics in a timely manner, from functional support to issues with points or rewards fulfilment, and technical and platform support
Our solutions are backed by comprehensive self-service resources, giving you the security that we're with you every step of the way and ensuring you have everything to achieve your goals.
End-users can request and track support cases with full transparency on SLAs. Company administrators can also get an overview of all support cases and see how they are processed.
Our solution comes with a comprehensive suite of reports tailored for managers, HR administrators, and more stakeholders unlocking valuable insights on business, team, and individual performance.
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Asistencia integral a lo largo de todo el proceso de compra
Tu gestor de cuentas dedicado actúa como socio estratégico y colabora estrechamente con las organizaciones para garantizar la eficacia de los programas, su optimización continua y el retorno de la inversión.
The team delivers proactive support through regular health checks, quarterly business reviews, and data-driven optimization recommendations.
The CSM provides valuable insights through detailed analytics and benchmarking data, helping organizations continuously evolve their programs.
The CSM works with your team to unearth valuable insights and make critical adjustments to drive continued success. We share new ideas to evolve the program to meet future needs.
Servicios adicionales
Asesoramiento estratégico
Partnering with industry-leading consulting firms, Plum offers a robust suite of consulting services to help you optimize your incentive and rewards strategies. From designing impactful programs to conducting comprehensive analysis, our experts guide you at every stage to achieve measurable outcomes.
Our consulting services include:
Program design: Crafting bespoke incentive programs that align with your business goals.
Campaign strategy: Designing and refining promotional campaigns to drive desired behaviors and outcomes.
Data-driven insights: Leveraging analytics to evaluate program performance and make informed decisions.
Channel partner optimization: Building strategic frameworks to motivate and empower channel partners.
With the combined expertise of our consulting partners and the flexibility of Plum, you can drive impactful engagement, foster loyalty, and achieve your business objectives seamlessly.
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Useful Resources
How to do festive gifting with Plum
Make holiday gifting memorable and impactful with Plum's curated gift options. From personalized rewards to thoughtful incentives, we help you create the perfect festive experience for your stakeholders.
How to turn shoppers into loyal fans with rewards
Our guide explores how Plum's rewards infrastructure enables you to design and execute global promotions effortlessly. Learn how businesses are using innovative reward strategies to boost customer loyalty, drive engagement, and create lasting brand advocates.
Master end-to-end promotional campaigns
Discover how to design, execute, and manage effective consumer promotion campaigns using Plum's powerful platform. This guide helps you drive impactful campaigns that deliver measurable results from start to finish.
How to drive channel partner motivation with rewards
Automate your sales and channel incentive programs in minutes. Start driving better sales behaviors and crush quotas with attractive rewards, leading to growth and success.
Más de 5.000 clientes en todo el mundo utilizan Plum para impulsar el crecimiento
Plataforma de nivel empresarial totalmente segura y diseñada para ampliarse
Esto es lo que ofrece Plum:
Preguntas frecuentes
Los programas se diseñan a medida mediante un proceso exhaustivo que incluye varias fases de investigación, entrevistas con las partes interesadas, configuraciones personalizadas, programas de formación, un enfoque centrado en la cultura y los valores específicos de la empresa, el desarrollo de estrategias por parte de expertos, la creación conjunta de iniciativas con los clientes y una atención minuciosa a los requisitos de implementación.
We ensure your programs are adaptable and relevant by collaborating with industry leaders, integrating the latest trends in customer and partner engagement, and understanding the specific needs of your business. We focus on creating customized solutions that align with your objectives, whether for marketing, sales, or vendor relationships, while staying ahead of emerging industry challenges.
Plum ofrece precios transparentes sin cargos ocultos y una infraestructura escalable que se integra perfectamente en todas las plataformas. Si está pensando en cambiar, le garantizamos una transición sin complicaciones y sin costes de migración. Nuestros ingenieros de soluciones proporcionan una implementación sin problemas, reduciendo los gastos operativos y mejorando la eficiencia.
Our focus is on creating robust, adaptable programs that deliver consistent value while evolving with your organization's needs and culture. We achieve long-term program success by
- Finding and elevating the best aspects of organizational culture
- Creating programs that can evolve with the organization
- Implementing proven methodologies
- Providing ongoing professional support
- Regular program assessment and optimization
- Maintaining alignment with company values and objectives
Plum's full-stack embedded solution makes it extremely easy for businesses to run scalable rewards programs across geographies. Our catalog features 10 Mn+ reward choices from 8000+ brands across 55+ countries and not to mention, a redemption portal that supports 12 languages. We also have teams in the EU, MENA, GCC, SEA, US, Canada, and India to manage local meetings and other custom catalog requirements. With multi-region capabilities, Plum can quickly fulfil local cloud deployments if needed. Our support teams are spread globally and can work in different time zones.
El proceso de configuración de la plataforma incluye una evaluación detallada de los requisitos de la empresa, la configuración personalizada de los flujos de trabajo del programa, los sistemas de generación de informes, los puntos de integración y las funciones de mejora, múltiples revisiones del sistema para su verificación, un perfeccionamiento iterativo basado en los comentarios recibidos, pruebas para garantizar que se ajusta a las necesidades y la validación de la configuración en cada paso.
Adapte la experiencia del usuario con colores, fuentes y logotipos personalizados en los correos electrónicos, las páginas de destino y el mercado. Esta completa capacidad de marca garantiza una presentación coherente y profesional de la identidad de su empresa en todo el proceso de recompensa.
Plum enables organizations to deploy reward points with a fixed conversion value. For example, you can set the conversion value as 1 Point = 1 USD. Customers, partners, and others can accumulate reward points and redeem them for rewards of their choice from our global Rewards catalog.
Recipients from around the globe can redeem rewards of their choice and in their preferred currencies. The conversion value of points (despite being in the base currency) is automatically converted into the equivalent currency value on the recipient's side.
Plum currently supports English, Spanish, Dutch, Polish, and French as a standard offering. The platform adapts to new languages and can be added based on your business needs.
Plum supports twelve languages: English, German, Polish, Hebrew, Traditional Chinese, Simplified Chinese, Portuguese, Spanish, Thai, Japanese, Italian, and French. For specific requests made by our clients, we can add more languages.
24/5 support is delivered through multiple channels, such as a live customer support team, chatbot assistance, email support, built-in ticketing system, self-service online help center, mobile app support, real-time issue tracking, and immediate response for critical issues.
El sistema de tickets integrado permite crear y realizar un seguimiento de los casos dentro de la plataforma, enviar tickets por correo electrónico, ofrece total transparencia en los acuerdos de nivel de servicio (SLA), actualizaciones de estado en tiempo real, supervisión administrativa de todos los casos, seguimiento de la resolución de incidencias, métricas de rendimiento, control de los tiempos de respuesta y un historial completo de los casos.
Support SLA management includes continuous monitoring of open issues, transparent resolution timelines, regular SLA compliance reporting, priority-based response times, escalation procedures, performance tracking, and continuous improvement processes. Our support services are designed to provide comprehensive assistance while maintaining transparency and accountability through robust tracking and reporting mechanisms.
El CSM realiza un seguimiento de la eficacia del programa mediante análisis de la utilización de la plataforma, mediciones de la opinión de los clientes, seguimiento de la interacción, paneles de control y estadísticas de uso en tiempo real, supervisión de la tasa de adopción y mediciones del retorno de la inversión.
La optimización continua incluye revisiones periódicas con el gestor de cuentas (CSM), recomendaciones de ajuste basadas en datos, orientación sobre la evolución del programa, evaluación de necesidades futuras, optimización del rendimiento, incorporación de los comentarios de los usuarios, sugerencias de mejora continua, análisis y actualizaciones de tendencias, presentación de nuevas funciones e implementación de buenas prácticas.
La adopción sostenida del programa se logra mediante revisiones periódicas del estado del programa, la participación continua de las partes interesadas, cursos de actualización periódicos, el seguimiento de los análisis de uso, campañas de comunicación específicas, el intercambio de casos de éxito, el apoyo de los promotores, la identificación y eliminación de las barreras a la adopción, y actualizaciones y mejoras periódicas del programa.
