Layanan Profesional Terkemuka di Industri
Our decade-long experience working with hundreds of companies and deeply understanding their reward and incentive needs culminates in Plum Professional Services. We transformed our learnings into a proven framework that ensures repeatable success for every customer.
Plum Professional Services
As your trusted partner, we align with your unique goals and requirements. From program design to implementation, we co-create tailored solutions to streamline rewards, drive engagement, and enhance the experience for your customers, partners, vendors, and teams.
Menghilangkan stres dalam perancangan program
Our experts collaborate with you to define your goals and design reward and incentive programs that deliver measurable impact.
We co-create tailored programs that align with your organization's objectives, leveraging our proven expertise in strategy, program design, and execution to create seamless reward experiences for your stakeholders, whether they are customers, partners, or teams.
Penerapan yang andal yang menjamin keberhasilan program
Our specialized team, of Implementation Specialists, Product Designers, Technical Architects, Customer Success Managers (CSM), Communication Experts, and Customer Support, ensures the program is implemented on time, meticulously maintained, and continuously improved.
We'll configure programs, workflows, reports, integrations, and enhancements to meet your needs, and verify their functionality through comprehensive system walkthroughs
Our native integrations with Survey tools, HRMS, Sales tech, MarTech, SSO, and productivity tools are standardized, require minimal setup, and are rigorously tested to optimize program effectiveness.
Kami membantu Anda menyesuaikan platform ini dengan identitas merek Anda, sehingga sistem ini benar-benar menjadi milik Anda.
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Simplifying adoption and driving impactful change
We work with you to define the right audience, craft clear communication strategies, and establish a rollout plan to ensure smooth adoption across your teams and stakeholders.
Through comprehensive training for administrators and custom user guides, we ensure that everyone can effectively navigate and leverage the platform to achieve maximum impact.
Our reporting capabilities, including custom reports on platform utilization and stakeholder feedback, provide you with the data necessary to track adoption, measure program performance, and continuously optimize your initiatives for maximum ROI.
Model dukungan kami yang membantu Anda terus maju
Our dedicated support team handles a variety of issues and topics in a timely manner, from functional support to issues with points or rewards fulfilment, and technical and platform support
Our solutions are backed by comprehensive self-service resources, giving you the security that we're with you every step of the way and ensuring you have everything to achieve your goals.
End-users can request and track support cases with full transparency on SLAs. Company administrators can also get an overview of all support cases and see how they are processed.
Our solution comes with a comprehensive suite of reports tailored for managers, HR administrators, and more stakeholders unlocking valuable insights on business, team, and individual performance.
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Dukungan menyeluruh di sepanjang perjalanan pelanggan
CSM khusus Anda bertindak sebagai mitra strategis, bekerja sama secara erat dengan organisasi untuk memastikan efektivitas program, optimalisasi program yang berkelanjutan, dan pengembalian investasi (ROI).
The team delivers proactive support through regular health checks, quarterly business reviews, and data-driven optimization recommendations.
The CSM provides valuable insights through detailed analytics and benchmarking data, helping organizations continuously evolve their programs.
The CSM works with your team to unearth valuable insights and make critical adjustments to drive continued success. We share new ideas to evolve the program to meet future needs.
Layanan Tambahan
Konsultasi Strategis
Partnering with industry-leading consulting firms, Plum offers a robust suite of consulting services to help you optimize your incentive and rewards strategies. From designing impactful programs to conducting comprehensive analysis, our experts guide you at every stage to achieve measurable outcomes.
Our consulting services include:
Program design: Crafting bespoke incentive programs that align with your business goals.
Campaign strategy: Designing and refining promotional campaigns to drive desired behaviors and outcomes.
Data-driven insights: Leveraging analytics to evaluate program performance and make informed decisions.
Channel partner optimization: Building strategic frameworks to motivate and empower channel partners.
With the combined expertise of our consulting partners and the flexibility of Plum, you can drive impactful engagement, foster loyalty, and achieve your business objectives seamlessly.
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Useful Resources
How to do festive gifting with Plum
Make holiday gifting memorable and impactful with Plum's curated gift options. From personalized rewards to thoughtful incentives, we help you create the perfect festive experience for your stakeholders.
How to turn shoppers into loyal fans with rewards
Our guide explores how Plum's rewards infrastructure enables you to design and execute global promotions effortlessly. Learn how businesses are using innovative reward strategies to boost customer loyalty, drive engagement, and create lasting brand advocates.
Master end-to-end promotional campaigns
Discover how to design, execute, and manage effective consumer promotion campaigns using Plum's powerful platform. This guide helps you drive impactful campaigns that deliver measurable results from start to finish.
How to drive channel partner motivation with rewards
Automate your sales and channel incentive programs in minutes. Start driving better sales behaviors and crush quotas with attractive rewards, leading to growth and success.
5000+ pelanggan di seluruh dunia menggunakan Plum untuk mendorong pertumbuhan
Platform kelas enterprise yang sepenuhnya aman dan dirancang untuk meningkatkan skala
Inilah yang ditawarkan oleh Plum:
Pertanyaan Umum
Program-program ini dirancang secara khusus melalui proses yang komprehensif, yang mencakup beberapa tahap penelitian, wawancara dengan pemangku kepentingan, konfigurasi khusus, program pelatihan, penekanan pada budaya dan nilai-nilai perusahaan yang unik, pengembangan strategi oleh para ahli, kolaborasi dalam merancang inisiatif bersama klien, serta perhatian yang cermat terhadap persyaratan implementasi.
We ensure your programs are adaptable and relevant by collaborating with industry leaders, integrating the latest trends in customer and partner engagement, and understanding the specific needs of your business. We focus on creating customized solutions that align with your objectives, whether for marketing, sales, or vendor relationships, while staying ahead of emerging industry challenges.
Plum menawarkan harga yang transparan tanpa biaya tersembunyi dan infrastruktur yang dapat diskalakan yang terintegrasi dengan mulus di seluruh platform. Jika Anda mempertimbangkan untuk beralih, kami memastikan transisi yang bebas dari kerumitan tanpa biaya migrasi. Teknisi solusi kami menyediakan implementasi yang lancar, mengurangi biaya operasional dan meningkatkan efisiensi
Our focus is on creating robust, adaptable programs that deliver consistent value while evolving with your organization's needs and culture. We achieve long-term program success by
- Finding and elevating the best aspects of organizational culture
- Creating programs that can evolve with the organization
- Implementing proven methodologies
- Providing ongoing professional support
- Regular program assessment and optimization
- Maintaining alignment with company values and objectives
Plum's full-stack embedded solution makes it extremely easy for businesses to run scalable rewards programs across geographies. Our catalog features 10 Mn+ reward choices from 8000+ brands across 55+ countries and not to mention, a redemption portal that supports 12 languages. We also have teams in the EU, MENA, GCC, SEA, US, Canada, and India to manage local meetings and other custom catalog requirements. With multi-region capabilities, Plum can quickly fulfil local cloud deployments if needed. Our support teams are spread globally and can work in different time zones.
Proses konfigurasi platform mencakup penilaian mendetail terhadap kebutuhan perusahaan, konfigurasi khusus alur kerja program, sistem pelaporan, titik integrasi, dan fitur peningkatan, beberapa kali simulasi sistem untuk verifikasi, penyempurnaan berulang berdasarkan masukan, pengujian untuk memastikan kesesuaian dengan kebutuhan, serta validasi konfigurasi pada setiap tahap.
Sesuaikan pengalaman pengguna dengan warna, font, dan logo khusus di seluruh email, halaman arahan, dan pasar. Kemampuan branding yang komprehensif ini memastikan presentasi yang kohesif dan profesional dari identitas perusahaan Anda di seluruh proses pemberian hadiah.
Plum enables organizations to deploy reward points with a fixed conversion value. For example, you can set the conversion value as 1 Point = 1 USD. Customers, partners, and others can accumulate reward points and redeem them for rewards of their choice from our global Rewards catalog.
Recipients from around the globe can redeem rewards of their choice and in their preferred currencies. The conversion value of points (despite being in the base currency) is automatically converted into the equivalent currency value on the recipient's side.
Plum currently supports English, Spanish, Dutch, Polish, and French as a standard offering. The platform adapts to new languages and can be added based on your business needs.
Plum supports twelve languages: English, German, Polish, Hebrew, Traditional Chinese, Simplified Chinese, Portuguese, Spanish, Thai, Japanese, Italian, and French. For specific requests made by our clients, we can add more languages.
24/5 support is delivered through multiple channels, such as a live customer support team, chatbot assistance, email support, built-in ticketing system, self-service online help center, mobile app support, real-time issue tracking, and immediate response for critical issues.
Sistem tiket bawaan ini menyediakan fitur pembuatan dan pelacakan kasus di dalam platform, pengajuan tiket melalui email, transparansi SLA yang lengkap, pembaruan status secara real-time, pengawasan admin terhadap semua kasus, pelacakan penyelesaian masalah, metrik kinerja, pemantauan waktu respons, serta riwayat kasus yang lengkap.
Support SLA management includes continuous monitoring of open issues, transparent resolution timelines, regular SLA compliance reporting, priority-based response times, escalation procedures, performance tracking, and continuous improvement processes. Our support services are designed to provide comprehensive assistance while maintaining transparency and accountability through robust tracking and reporting mechanisms.
Efektivitas program dipantau oleh CSM melalui analisis pemanfaatan platform, pengukuran sentimen pelanggan, pelacakan keterlibatan, dasbor dan statistik penggunaan secara real-time, pemantauan tingkat adopsi, serta pengukuran ROI.
Optimasi berkelanjutan mencakup tinjauan rutin bersama Manajer Akun Pelanggan (CSM), rekomendasi penyesuaian berdasarkan data, panduan pengembangan program, penilaian kebutuhan di masa mendatang, optimasi kinerja, integrasi masukan pengguna, saran perbaikan berkelanjutan, analisis tren dan pembaruan, penjelasan fitur-fitur baru, serta penerapan praktik terbaik.
Penerapan program yang berkelanjutan dapat dicapai melalui pemeriksaan berkala terhadap kondisi program, keterlibatan pemangku kepentingan yang berkelanjutan, pelatihan penyegaran secara berkala, pemantauan analisis penggunaan, kampanye komunikasi yang ditargetkan, berbagi kisah sukses, dukungan dari para penggerak, identifikasi dan penghapusan hambatan penerapan, serta pembaruan dan peningkatan program secara berkala.
