Engage clients, motivate employees, reward referral partners, automate incentives, and improve retention with programs built for consulting firms, BPOs, KPOs, shared services, and outsourcing providers.
The Problem
Disconnected incentives, manual reward processes, and limited visibility make it difficult to motivate teams, retain talent, and strengthen client relationships at scale.
Call centers, support teams, analysts, and operations staff face constant burnout. Replacing trained talent increases costs and affects customer experience.
Renewals, upsells, and referrals often depend on individual relationships rather than structured loyalty and engagement programs.
Sales, referral, and performance incentives are frequently managed through spreadsheets, creating disputes, delays, and administrative overhead.
Large distributed teams across locations and shifts rarely receive timely recognition, reducing engagement and productivity.
The playbook
Stakeholder by stakeholder. One challenge each. The right Xoxoday solution solving it.
Automated, CRM-triggered touches between QBRs keep the buying committee engaged and convert operational wins into relationship capital.
Business outcomes
Trigger a branded gift to client ops and procurement leads on every 12-month green SLA run.
Dispatch curated gifts to key stakeholders at Year 1, 3, and 5 contract milestones, automatically.
Send a personalized reward within 24 hours of every QBR to reinforce the relationship.
Re-engage dormant opportunities with a $100 gift card and a personal note, configured in minutes.
Incentivize case study participation and client referrals with tiered rewards.
Run a standing benefits program for the named stakeholders who influence every renewal.
Connect to your CRM, HRMS, and ticketing systems. Launch programs for employees, clients, and partners without building separate tools for each.
Native connectors for Workday, SAP SuccessFactors, Darwinbox, Salesforce, Zendesk, ServiceNow, and Freshdesk. Employee data, deal events, and support tickets trigger rewards automatically without manual intervention.
Run employee recognition, sales commissions, client loyalty, referral rewards, and SLA incentives simultaneously from one account. Each program has its own rules, budgets, catalog, and reporting with no overlap.
10M+ options across gift cards, prepaid cards, experiences, merchandise, travel, and charity. Localized for every country, currency, and cultural moment. Employees and partners in 150+ countries redeem without HR or ops intervention.
Configure reward triggers on CSAT scores, resolution times, quality audit ratings, and SLA adherence. Incentives fire automatically when targets are met -- no manager approval needed for routine milestones.
Peer-to-peer kudos, manager awards, and milestone celebrations that reach floor staff, remote analysts, and offshore teams equally. Delivered via Slack, Teams, email, mobile, and WhatsApp in real time.
Calculate and disburse sales commissions, partner referral rewards, and staffing firm payouts automatically. Multi-currency, tax-compliant, and fully auditable across 150+ countries with no month-end reconciliation overhead.
Team-based challenges, leaderboards, badges, and streaks configured by shift, floor, region, or role. Live TV dashboards for operations floors. Drives CSAT and productivity without manager overhead.
Set program budgets by cost center, client account, or department. Spend above threshold routes to approvers automatically. Finance gets consolidated visibility across every active program without being in daily operations.
Track recognition coverage, attrition risk signals, incentive redemption, and SLA performance correlation in real time. Drill by location, shift, tenure, and team. Export to your BI tool or pull via API.
Agent performance tiers, CSAT-linked bonuses, attrition playbook, and compliance controls your enterprise clients require, written for BPO operations and HR leaders.
Customer stories
Leading consulting firms, BPOs, and outsourcing providers rely on Xoxoday to run scalable incentive, recognition, and engagement programs.
Operations Leader
Leading Outsourcing Provider
BPO · Incentive automation & commission management
By automating commission calculations and incentive distribution across sales and delivery teams, we significantly reduced manual effort while improving transparency and trust.
Recognition and milestone programs helped increase engagement across large distributed operations teams while improving retention.
HR Director
BPO Operations Leader
Business Process Outsourcing · Employee engagement
Gamified performance programs and real-time dashboards encouraged consistent achievement of operational KPIs and service goals.
Head of Operations
Global Consulting Firm
Consulting · Performance & gamification