Des services professionnels de premier plan
Our decade-long experience working with hundreds of companies and deeply understanding their reward and incentive needs culminates in Plum Professional Services. We transformed our learnings into a proven framework that ensures repeatable success for every customer.
Plum Professional Services
As your trusted partner, we align with your unique goals and requirements. From program design to implementation, we co-create tailored solutions to streamline rewards, drive engagement, and enhance the experience for your customers, partners, vendors, and teams.
Simplifier la conception de programmes
Our experts collaborate with you to define your goals and design reward and incentive programs that deliver measurable impact.
We co-create tailored programs that align with your organization's objectives, leveraging our proven expertise in strategy, program design, and execution to create seamless reward experiences for your stakeholders, whether they are customers, partners, or teams.
Une mise en œuvre fiable qui garantit la réussite du programme
Our specialized team, of Implementation Specialists, Product Designers, Technical Architects, Customer Success Managers (CSM), Communication Experts, and Customer Support, ensures the program is implemented on time, meticulously maintained, and continuously improved.
We'll configure programs, workflows, reports, integrations, and enhancements to meet your needs, and verify their functionality through comprehensive system walkthroughs
Our native integrations with Survey tools, HRMS, Sales tech, MarTech, SSO, and productivity tools are standardized, require minimal setup, and are rigorously tested to optimize program effectiveness.
Nous vous aidons à personnaliser la plateforme à l'image de votre marque, afin que le système vous corresponde pleinement.
.png)
Simplifying adoption and driving impactful change
We work with you to define the right audience, craft clear communication strategies, and establish a rollout plan to ensure smooth adoption across your teams and stakeholders.
Through comprehensive training for administrators and custom user guides, we ensure that everyone can effectively navigate and leverage the platform to achieve maximum impact.
Our reporting capabilities, including custom reports on platform utilization and stakeholder feedback, provide you with the data necessary to track adoption, measure program performance, and continuously optimize your initiatives for maximum ROI.
Notre modèle d'accompagnement qui vous aide à aller de l'avant
Our dedicated support team handles a variety of issues and topics in a timely manner, from functional support to issues with points or rewards fulfilment, and technical and platform support
Our solutions are backed by comprehensive self-service resources, giving you the security that we're with you every step of the way and ensuring you have everything to achieve your goals.
End-users can request and track support cases with full transparency on SLAs. Company administrators can also get an overview of all support cases and see how they are processed.
Our solution comes with a comprehensive suite of reports tailored for managers, HR administrators, and more stakeholders unlocking valuable insights on business, team, and individual performance.
.png)
Un accompagnement complet tout au long du parcours client
Votre responsable de compte dédié joue le rôle de partenaire stratégique et travaille en étroite collaboration avec les organisations afin de garantir l'efficacité des programmes, leur optimisation continue et le retour sur investissement.
The team delivers proactive support through regular health checks, quarterly business reviews, and data-driven optimization recommendations.
The CSM provides valuable insights through detailed analytics and benchmarking data, helping organizations continuously evolve their programs.
The CSM works with your team to unearth valuable insights and make critical adjustments to drive continued success. We share new ideas to evolve the program to meet future needs.
Services supplémentaires
Conseil stratégique
Partnering with industry-leading consulting firms, Plum offers a robust suite of consulting services to help you optimize your incentive and rewards strategies. From designing impactful programs to conducting comprehensive analysis, our experts guide you at every stage to achieve measurable outcomes.
Our consulting services include:
Program design: Crafting bespoke incentive programs that align with your business goals.
Campaign strategy: Designing and refining promotional campaigns to drive desired behaviors and outcomes.
Data-driven insights: Leveraging analytics to evaluate program performance and make informed decisions.
Channel partner optimization: Building strategic frameworks to motivate and empower channel partners.
With the combined expertise of our consulting partners and the flexibility of Plum, you can drive impactful engagement, foster loyalty, and achieve your business objectives seamlessly.
.png)
Useful Resources
How to do festive gifting with Plum
Make holiday gifting memorable and impactful with Plum's curated gift options. From personalized rewards to thoughtful incentives, we help you create the perfect festive experience for your stakeholders.
How to turn shoppers into loyal fans with rewards
Our guide explores how Plum's rewards infrastructure enables you to design and execute global promotions effortlessly. Learn how businesses are using innovative reward strategies to boost customer loyalty, drive engagement, and create lasting brand advocates.
Master end-to-end promotional campaigns
Discover how to design, execute, and manage effective consumer promotion campaigns using Plum's powerful platform. This guide helps you drive impactful campaigns that deliver measurable results from start to finish.
How to drive channel partner motivation with rewards
Automate your sales and channel incentive programs in minutes. Start driving better sales behaviors and crush quotas with attractive rewards, leading to growth and success.
Plus de 5 000 clients dans le monde utilisent Plum pour stimuler leur croissance
Plate-forme d'entreprise entièrement sécurisée et conçue pour évoluer
Voici ce que Plum propose :
FAQ
Les programmes sont conçus sur mesure à l'issue d'un processus rigoureux comprenant plusieurs phases de recherche, des entretiens avec les parties prenantes, des configurations personnalisées, des programmes de formation, une prise en compte spécifique de la culture et des valeurs propres à l'entreprise, l'élaboration de stratégies par des experts, la co-création d'initiatives avec les clients et une attention particulière portée aux exigences de mise en œuvre.
We ensure your programs are adaptable and relevant by collaborating with industry leaders, integrating the latest trends in customer and partner engagement, and understanding the specific needs of your business. We focus on creating customized solutions that align with your objectives, whether for marketing, sales, or vendor relationships, while staying ahead of emerging industry challenges.
Plum offers transparent pricing with no hidden fees and a scalable infrastructure that seamlessly integrates across platforms. If you're considering switching, we ensure a hassle-free transition with zero migration costs. Our solution engineers provide smooth implementation, reducing operational overhead and enhancing efficiency
Our focus is on creating robust, adaptable programs that deliver consistent value while evolving with your organization's needs and culture. We achieve long-term program success by
- Finding and elevating the best aspects of organizational culture
- Creating programs that can evolve with the organization
- Implementing proven methodologies
- Providing ongoing professional support
- Regular program assessment and optimization
- Maintaining alignment with company values and objectives
Plum's full-stack embedded solution makes it extremely easy for businesses to run scalable rewards programs across geographies. Our catalog features 10 Mn+ reward choices from 8000+ brands across 55+ countries and not to mention, a redemption portal that supports 12 languages. We also have teams in the EU, MENA, GCC, SEA, US, Canada, and India to manage local meetings and other custom catalog requirements. With multi-region capabilities, Plum can quickly fulfil local cloud deployments if needed. Our support teams are spread globally and can work in different time zones.
Le processus de configuration de la plateforme comprend une analyse détaillée des besoins de l'entreprise, la configuration sur mesure des flux de travail du programme, des systèmes de reporting, des points d'intégration et des fonctionnalités avancées, plusieurs démonstrations du système à des fins de vérification, des itérations de perfectionnement sur la base des retours d'expérience, des tests visant à garantir l'adéquation avec les besoins, ainsi qu'une validation de la configuration à chaque étape.
Adaptez l'expérience de l'utilisateur avec des couleurs, des polices et des logos personnalisés dans les courriels, les pages d'atterrissage et la place de marché. Cette capacité de marquage complète garantit une présentation cohérente et professionnelle de l'identité de votre entreprise tout au long du processus de récompense.
Plum enables organizations to deploy reward points with a fixed conversion value. For example, you can set the conversion value as 1 Point = 1 USD. Customers, partners, and others can accumulate reward points and redeem them for rewards of their choice from our global Rewards catalog.
Recipients from around the globe can redeem rewards of their choice and in their preferred currencies. The conversion value of points (despite being in the base currency) is automatically converted into the equivalent currency value on the recipient's side.
Plum currently supports English, Spanish, Dutch, Polish, and French as a standard offering. The platform adapts to new languages and can be added based on your business needs.
Plum supports twelve languages: English, German, Polish, Hebrew, Traditional Chinese, Simplified Chinese, Portuguese, Spanish, Thai, Japanese, Italian, and French. For specific requests made by our clients, we can add more languages.
24/5 support is delivered through multiple channels, such as a live customer support team, chatbot assistance, email support, built-in ticketing system, self-service online help center, mobile app support, real-time issue tracking, and immediate response for critical issues.
Le système de gestion des tickets intégré permet de créer et de suivre les demandes directement sur la plateforme, d'envoyer des tickets par e-mail, d'assurer une transparence totale sur les accords de niveau de service (SLA), d'obtenir des mises à jour en temps réel sur l'état d'avancement, d'assurer un suivi administratif de toutes les demandes, de suivre la résolution des problèmes, de consulter des indicateurs de performance, de surveiller les délais de réponse et d'accéder à l'historique complet des demandes.
Support SLA management includes continuous monitoring of open issues, transparent resolution timelines, regular SLA compliance reporting, priority-based response times, escalation procedures, performance tracking, and continuous improvement processes. Our support services are designed to provide comprehensive assistance while maintaining transparency and accountability through robust tracking and reporting mechanisms.
Le CSM évalue l'efficacité du programme à l'aide d'analyses de l'utilisation de la plateforme, de mesures de la satisfaction client, d'un suivi de l'engagement, de tableaux de bord et de statistiques d'utilisation en temps réel, d'un suivi du taux d'adoption et de mesures du retour sur investissement.
L'optimisation continue comprend des revues régulières avec le responsable de compte (CSM), des recommandations d'ajustement fondées sur les données, des conseils sur l'évolution du programme, l'évaluation des besoins futurs, l'optimisation des performances, la prise en compte des retours d'expérience des utilisateurs, des suggestions d'amélioration continue, l'analyse et la mise à jour des tendances, la présentation des nouvelles fonctionnalités et la mise en œuvre des meilleures pratiques.
L'adoption durable du programme repose sur des bilans réguliers de son état de santé, un engagement continu des parties prenantes, des sessions de remise à niveau périodiques, le suivi des données d'utilisation, des campagnes de communication ciblées, le partage de témoignages de réussite, le soutien des ambassadeurs, l'identification et la suppression des obstacles à l'adoption, ainsi que des mises à jour et des améliorations régulières du programme.
