Layanan Profesional Terkemuka di Industri

Our decade-long experience working closely with hundreds of companies and profoundly understanding their culture culminates in Empuls Professional Services. We translated our learnings into a framework that helps us deliver repeat success for every customer.

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Pelanggan Kami Menyukai Kami!

Mereka hanya memberikan tanggapan positif mengenai solusi dan layanan kami

Customer Net Promoter Score

Empuls boasts a loyalty score of 31, making us a champion for employee engagement.

Customer Satisfaction Score

Empuls earns a near-perfect customer satisfaction score of 9.4/10.

Ulasan Pelanggan G2

Empuls is a G2 Winter 2025 Leader in employee engagement.

Empuls Professional Services

As your trusted partner, we align with your unique culture and needs. From design to implementation, we co-create tailored solutions for modernizing rewards, launching listening programs, revamping well-being initiatives, or building comprehensive engagement plans.

Menghilangkan stres dalam perancangan program

Our experts work with you to determine your desired outcomes and help you design recognition, rewards, surveys, and well-being programs that consistently deliver results.

Kami akan merancang program ini bersama-sama, menyesuaikannya dengan budaya organisasi Anda, dengan memanfaatkan keahlian kami dalam strategi, perancangan program, dan pelaksanaannya, untuk mewujudkan pengalaman karyawan yang luar biasa.

We validate our framework with industry experts (SHRM and Kognoz Research & Consulting), and our customers to ensure it translates into your desired outcomes.

Penerapan yang andal yang menjamin keberhasilan program

Our specialized team, of Implementation Specialists, Product Designers, Technical Architects, Customer Success Managers (CSM), Communication Experts, and Customer Support, ensures the program is implemented on time, meticulously maintained, and continuously improved.

Kami akan mengonfigurasi program, alur kerja, laporan, integrasi, dan peningkatan fitur sesuai kebutuhan Anda, serta memverifikasi fungsionalitasnya melalui uji coba sistem yang menyeluruh.

Our native integrations with HRMS, SSO, and productivity tools are standardized, require minimal setup, and are rigorously tested to optimize program effectiveness.

Kami membantu Anda menyesuaikan platform ini dengan identitas merek Anda, sehingga sistem ini benar-benar menjadi milik Anda.

Sampaikan visi dan permudah proses manajemen perubahan

Kami akan membantu Anda menentukan target audiens yang tepat, menyusun materi komunikasi, dan menyusun jadwal peluncuran agar seluruh organisasi Anda mengetahui inisiatif baru ini.

Kami menyediakan pelatihan mendalam bagi para administrator Anda untuk memaksimalkan penggunaan platform ini, serta menyusun panduan khusus bagi pengguna dan administrator agar semua orang dapat memanfaatkan platform ini secara optimal.

We deliver metrics and dashboards on platform utilization, program adoption, employee sentiment, and engagement to help you make data-backed decisions about your program.

Model dukungan kami yang membantu Anda terus maju

Tim dukungan kami yang berdedikasi menangani berbagai masalah dan topik dengan cepat, mulai dari dukungan fungsional hingga masalah terkait poin atau pencairan hadiah, serta dukungan teknis dan platform.

Our solutions are backed by comprehensive self-service resources, giving you the security that we're with you every step of the way and ensuring you have everything to achieve your goals.

End-users can request and track support cases with full transparency on SLAs. Company administrators can also get an overview of all support cases and see how they are processed.

Our solution comes with a comprehensive suite of reports tailored for employees, managers, and HR administrators, unlocking valuable insights on business, team, and individual performance.

Dukungan menyeluruh di sepanjang perjalanan pelanggan

CSM khusus Anda bertindak sebagai mitra strategis, bekerja sama secara erat dengan organisasi untuk memastikan efektivitas program, optimalisasi program yang berkelanjutan, dan pengembalian investasi (ROI).

The team delivers proactive support through regular health checks, quarterly business reviews, and data-driven optimization recommendations.

The CSM provides valuable insights through detailed analytics and benchmarking data, helping organizations continuously evolve their programs.

The CSM works with your team to unearth valuable insights and make critical adjustments to drive continued success. We share new ideas to evolve the program to meet future needs.

Layanan Tambahan

Program Percontohan

A Pilot Program offers a strategic approach to help organizations assess the value and potential impact of Empuls before making a full commitment. This service offers a tailored, time-bound engagement where our experts work closely with your team to:

Rapid Deployment: Quickly deploy Empuls to a specific team or department.

Custom Configuration: Configure the platform to match your organization's unique needs and workflows.

Data Migration: Seamlessly migrate relevant employee data and historical recognition data.

Pelatihan dan Dukungan: Menyediakan pelatihan yang komprehensif dan dukungan berkelanjutan untuk memastikan penerapan yang lancar.

Pelaksanaan Program Percontohan: Merancang dan melaksanakan program percontohan yang terarah untuk mengukur hasil dan ROI.

Our dedicated team will work closely with you to ensure the POC is a success and delivers tangible results.

Konsultasi Strategis

Partnering with leading consulting firms, Empuls offers a suite of comprehensive consulting services to help you optimize your employee experience. From designing effective reward and recognition programs to conducting in-depth employee surveys and analyzing data, our experts will guide you every step of the way. Our consulting services include:

Program Design: Creating tailored programs to drive engagement and performance.

Survey Design and Analysis: Gaining actionable insights from employee feedback.

Data-Driven Action Planning: Developing data-backed strategies to improve employee experience.

Focus Group Facilitation: Uncovering deeper insights through focused discussions.

By leveraging the expertise of our partners and the power of Empuls, you can transform your workplace culture and achieve sustainable business results.

Useful Resources

Program Framework & Elements

Explore our comprehensive guide covering every element of your recognition and reward program framework, from program names to award names, types of recognition and awards, and more. It’s a go-to resource for our onboarding and implementation experts.

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Data-backed approach to R&R

Our latest Employee Recognition & Rewards (R&R) Trends 2024 Report dives into data from 4,087 companies worldwide, offering insights into how changing work dynamics reshape R&R strategies. Discover how organizations of all sizes innovate to enhance engagement and tackle new challenges.

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Sample Implementation Plan & Timelines

Our comprehensive implementation plan helps you understand how we streamline your journey to a successful onboarding of your reward program on the Empuls platform. This plan outlines the key steps involved in the implementation process.

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Launch & Communication Kits

Our comprehensive kit provides you with all the tools to successfully launch Empuls within your organization. It includes communication templates, a launch checklist, marketing collateral, and best practices. Leverage these resources to create an impactful launch and drives employee adoption.

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Pertanyaan Umum

Keahlian dan dukungan apa saja yang diberikan oleh tim layanan profesional selama tahap perancangan program?

The professional services team provides comprehensive support by bringing deep HR business and technology expertise and ensuring employee experience and engagement via your program. We work closely with clients to determine desired outcomes by partnering on all client needs and providing ongoing guidance to ensure your programs consistently deliver results.

Bagaimana program-program tersebut disesuaikan dengan kebutuhan masing-masing organisasi?

Program-program ini dirancang secara khusus melalui proses yang komprehensif, yang mencakup beberapa tahap penelitian, wawancara dengan pemangku kepentingan, konfigurasi khusus, program pelatihan, penekanan pada budaya dan nilai-nilai perusahaan yang unik, pengembangan strategi oleh para ahli, kolaborasi dalam merancang inisiatif bersama klien, serta perhatian yang cermat terhadap persyaratan implementasi.

Bagaimana Anda memastikan bahwa program-program tersebut mencerminkan praktik terbaik industri saat ini?

We ensure programs stay current and effective through collaboration with leading industry experts, validation from existing customers, integration of future of work trends, consideration of emerging workplace challenges, and focus on key areas like health & wellness, team dynamics, organizational culture, hybrid work, and the company’s mission and vision.

Bagaimana Anda memastikan bahwa program-program dirancang untuk kesuksesan jangka panjang?

Our focus is on creating robust, adaptable programs that deliver consistent value while evolving with your organization's needs and culture. We achieve long-term program success by:

Finding and elevating the best aspects of organizational culture
Building sustainable everyday employee experiences
Creating programs that can evolve with the organization
Implementing proven methodologies
Providing ongoing professional support
Regular program assessment and optimization
Maintaining alignment with company values and objectives

Bagaimana struktur tim pelaksana dan bagaimana mereka mendukung keberhasilan program?

Setiap anggota dalam tim implementasi khusus kami memainkan peran penting dalam memastikan program ini dilaksanakan tepat waktu, dipelihara dengan baik, dan terus ditingkatkan. Tim kami terdiri dari:

• Manajer Proyek yang bertanggung jawab atas pengarahan program secara keseluruhan

• Arsitek Teknis untuk integrasi sistem

• Spesialis Implementasi untuk pengaturan platform

• Desainer Produk untuk pengalaman pengguna

• Ahli Komunikasi dalam Manajemen Perubahan

Bagaimana platform ini dikonfigurasi agar sesuai dengan kebutuhan khusus perusahaan?

Proses konfigurasi platform mencakup penilaian mendetail terhadap kebutuhan perusahaan, konfigurasi khusus alur kerja program, sistem pelaporan, titik integrasi, dan fitur peningkatan, beberapa kali simulasi sistem untuk verifikasi, penyempurnaan berulang berdasarkan masukan, pengujian untuk memastikan kesesuaian dengan kebutuhan, serta validasi konfigurasi pada setiap tahap.

Bagaimana integrasi sistem ditangani selama proses implementasi?

System integrations are managed through certified and verified integration processes, such as native integrations with HRMS systems, standardized connectivity without costly middleware, data migration support when required, multiple levels of testing, direct connections to productivity tools, quality assurance throughout integration, and validation of data flow and accuracy.

Bagaimana branding diintegrasikan ke dalam proses implementasi?

We incorporate your brand elements using the following customization options in the platform:

• Program settings: Replicate your program framework on Empuls with options to add your Program Name, Points Name, Time Zone, Language, Currency, Conversion Factor, Cost of Living Index, Home Page, and Feed Post Style.

• Branding: Showcase your company’s branding to make the platform truly yours with options for adding the Program Logo, Login Page Background, Favicon, and Bot Avatar & Profile.

• Feed card background: Customize cards for posts on Birthdays, Service Anniversaries, Welcoming New Joinees, and Leaderboard Winners.• Banners: Customize banners for the Birthday Wish Board, Service Anniversary Wish Board, New Employee Welcome Wish Board, Wall of Fame, and Profile Page.

• Platform theme: Customize the platform theme using options such as Light or Dark Interface Options, Platform Color Theme, Choice of UI Widgets, Color of Icons in the LHS Menu, and Feed Header Image.

Proses verifikasi apa saja yang menjamin keberhasilan implementasi?

Layanan implementasi kami memastikan transisi yang lancar ke platform baru sambil tetap menjaga kelangsungan bisnis dan keterlibatan pengguna selama proses berlangsung. Keberhasilan implementasi diverifikasi melalui:

• Beberapa sesi panduan sistem

• Pengujian menyeluruh pada setiap tahap

• Pengujian penerimaan pengguna

• Validasi integrasi

• Pemantauan kinerja

• Pemeriksaan konfigurasi

• Pengujian fungsional

• Validasi pengalaman pengguna

• Proses persetujuan pemangku kepentingan

Bagaimana platform ini mendukung manajemen perubahan dan komunikasi selama peluncuran?

Platform ini menyediakan dukungan manajemen perubahan yang komprehensif melalui rencana implementasi yang terstruktur namun fleksibel, strategi komunikasi yang jelas, jadwal peluncuran yang disesuaikan, panduan untuk menyelaraskan audiens, materi kreatif untuk komunikasi internal, serta kerangka kerja peluncuran yang terstruktur.

Pelatihan dan dukungan apa saja yang disediakan bagi para duta program?

Training and support include comprehensive admin training, people manager training, stakeholder education programs, custom user guides, admin documentation, role-specific training materials, hands-on platform guidance, change management best practices, and ongoing learning resources.

Sumber daya dan materi pelatihan apa saja yang disediakan selama peluncuran?

Empuls provides comprehensive training resources that include role-specific training (for admins, people managers, end users, and champions), documentation (user guides, admin manuals, how-to videos, and FAQs), launch materials (communication templates, launch campaign kits, and engagement calendars), and self-service resources (online help center, video tutorials, and interactive training modules).

Seperti apa proses dukungan peluncuran itu?

The launch support process includes:

• Pre-launch phase: Program design finalization, configuration testing, communication strategy development, stakeholder alignment, and training schedule setup.

• Launch phase: Phased or full rollout support, hypercare period (30-45 days), intensive support coverage, real-time issue resolution, and daily monitoring.

• Post-launch support: Program adoption tracking, usage analytics review, performance monitoring, feedback collection, and optimization recommendations.

• Ongoing assistance: Regular check-ins, program health monitoring, success metrics tracking, continuous improvement support, and best practice updates.

Bagaimana layanan dukungan 24/5 diberikan dan saluran apa saja yang tersedia?

24/5 support is delivered through multiple channels, such as a live customer support team, chatbot assistance, email support, built-in ticketing system, self-service online help center, mobile app support, real-time issue tracking, and immediate response for critical issues.

Bagaimana cara kerja sistem tiket bawaan dan sejauh mana akses yang dimiliki oleh administrator?

Sistem tiket bawaan ini menyediakan fitur pembuatan dan pelacakan kasus di dalam platform, pengajuan tiket melalui email, transparansi SLA yang lengkap, pembaruan status secara real-time, pengawasan admin terhadap semua kasus, pelacakan penyelesaian masalah, metrik kinerja, pemantauan waktu respons, serta riwayat kasus yang lengkap.

Bagaimana SLA dukungan dilacak dan dikelola?

Support SLA management includes continuous monitoring of open issues, transparent resolution timelines, regular SLA compliance reporting, priority-based response times, escalation procedures, performance tracking, and continuous improvement processes. Our support services are designed to provide comprehensive assistance while maintaining transparency and accountability through robust tracking and reporting mechanisms.

Bagaimana efektivitas program diukur dan dievaluasi?

Efektivitas program dipantau oleh CSM melalui analisis pemanfaatan platform, pengukuran sentimen pelanggan, pelacakan keterlibatan, dasbor dan statistik penggunaan secara real-time, pemantauan tingkat adopsi, serta pengukuran ROI.

Dukungan optimisasi apa saja yang disediakan?

Optimasi berkelanjutan mencakup tinjauan rutin bersama Manajer Akun Pelanggan (CSM), rekomendasi penyesuaian berdasarkan data, panduan pengembangan program, penilaian kebutuhan di masa mendatang, optimasi kinerja, integrasi masukan pengguna, saran perbaikan berkelanjutan, analisis tren dan pembaruan, penjelasan fitur-fitur baru, serta penerapan praktik terbaik.

Bagaimana cara Anda memastikan program ini terus diterapkan?

Penerapan program yang berkelanjutan dapat dicapai melalui pemeriksaan berkala terhadap kondisi program, keterlibatan pemangku kepentingan yang berkelanjutan, pelatihan penyegaran secara berkala, pemantauan analisis penggunaan, kampanye komunikasi yang ditargetkan, berbagi kisah sukses, dukungan dari para penggerak, identifikasi dan penghapusan hambatan penerapan, serta pembaruan dan peningkatan program secara berkala.