Question 1

How many reward categories does Plum support?

Accepted Answer

30+ reward categories — some of the most popular include gift cards, prepaid cards, cashout, Amazon Store, Apple Store, experiences, travel, charity & donations, health & wellness, merchandise, swag, discounts & offers, and utility top-ups. You can mix categories within a single program, and recipients see only the ones you enable.

Question 2

Can recipients pick what they want from the full catalog?

Accepted Answer

Yes. Every recipient lands on a personalized redemption page filtered to their country and currency. You decide which categories and brands they can see at the campaign level. Recipient choice is the single biggest driver of redemption rate, and it's built into every Plum program by default.

Question 3

How does the catalog adapt to different countries?

Accepted Answer

Plum's catalog auto-filters by recipient geography. A US recipient sees Amazon, Target, and Starbucks in USD. A recipient in Germany sees Amazon DE, MediaMarkt, and Zalando in EUR. No manual configuration per region — the system handles it.

Question 4

Can I mix gift cards, cashout, and other categories in one program?

Accepted Answer

Yes. A single campaign can offer recipients the choice of gift cards, prepaid cards, cashout, experiences, or any other combination. Each recipient picks the format that works best for them at redemption time.

Question 5

Are there minimum or maximum denominations?

Accepted Answer

There are no fixed denominations. Values vary by category, brand, and country — and are governed by your wallet balance and program rules.

Question 6

How does pricing work across categories?

Accepted Answer

Most categories are billed at face value with no per-transaction fee. Prepaid card issuance, cross-border cashout, and certain regional gift cards may carry a small fee that's disclosed before issuance. Your account manager can walk you through the exact economics for your program mix.

Question 7

How does the catalog API support building a custom redemption UI?

Accepted Answer

The Rewards API lets you fetch and filter the catalog by category, denomination, country, and currency — giving your front-end everything it needs to render a custom UI. Real-time inventory sync and product availability are included. Note: Travel and Crypto categories are not available via API and are storefront-only.

Question 8

What auth mechanism does the Rewards API use, and how is token rotation handled?

Accepted Answer

The Rewards API uses OAuth 2.0 with Bearer tokens. Access tokens are short-lived and require mandatory refresh cycles. Token management — including refresh token flows and rotation — is handled via dedicated endpoints. Idle sessions are terminated automatically. Full docs: developers.xoxoday.com/docs/authentication-2

Question 9

Does the production API require a pre-funded wallet?

Accepted Answer

Yes. All three APIs (Rewards, Points, Links) require the wallet to be pre-funded in your account's base currency before production orders can be placed. Insufficient wallet balance blocks issuance at the API level. The wallet operates on a single base currency per account.

Question 10

In the SSO storefront integration, which APIs does my team need to build and expose?

Accepted Answer

Xoxoday calls four APIs on your side: Get Balance (to fetch the user's redeemable points), Update Redemption (to post points deducted at order placement), Get Profile (identity validation at checkout), and a Refund API (to credit points back if Xoxoday cannot fulfil an order). Your system stays the source of truth for the points ledger throughout.

Question 11

How are webhook payloads secured against spoofed callbacks?

Accepted Answer

All outbound webhook payloads from Plum are HMAC-SHA256 signed. Your server must verify the signature before processing any payload. Additionally, only Xoxoday's allowlisted IPs should be accepted at your endpoint. Docs: developers.xoxoday.com/docs/securing-webhooks

Question 12

How is reconciliation handled programmatically for finance-grade reporting?

Accepted Answer

The Rewards API exposes three reconciliation endpoints: Get Order Details (per-order item-level data), Get Order History (time-windowed batch sync), and Get Payment Report (wallet transaction reconciliation for ERP or procurement system matching). The Points and Links APIs have their own report and transaction history endpoints.

10M+ rewards. 150+ countries.
One catalog

The largest catalog of rewards your recipients will love

Gift Cards

Gift Cards

Integrate it the way you want

Offer rewards from within your product

Embed the marketplace in minutes

Enable single-click redemption with SSO

Everything you would want to know

10M+ rewards. 150+ countries.One catalog

The largest catalog of rewards your recipients will love

Gift Cards

Gift Cards

Integrate it the way you want

Offer rewards from within your product

Embed the marketplace in minutes

Enable single-click redemption with SSO

Everything you would want to know

10M+ rewards. 150+ countries.
One catalog