Activity shown in the product preview: Workflow triggered, Task complete, 12 reactions, Credits redeemed.
Standardize clinical trial rewards across every study, everywhere
Reward participants consistently across every study and country in your portfolio, from one platform instead of five vendors.
The Problem
Why clinical trial reward programs break down at scale
Delayed, inconsistent rewards are one of the most overlooked reasons trials lose participants they've already enrolled.
A different reward process per study or country
One vendor for one region, manual gift card ordering everywhere else, with no consistent way to manage or report on any of it centrally.
Rewards that lag behind participation
When a reward trails weeks behind a completed visit, participants stop associating their effort with recognition, and motivation to return fades.
A narrow set of reward options
A single gift card or a fixed voucher type doesn't land the same way with a participant in one country as it does in another.
No visibility into what's actually being redeemed
Without reporting on delivery and redemption, programs can't tell which studies have reward fatigue building before dropout shows up in the data.
One platform to manage clinical trial rewards across studies and countries
Set up and send in minutes, at any scale
- Send rewards directly from the dashboard, individually or in bulk to up to 10,000 recipients, without any setup dependency
- Connect to EDC, CTMS, or survey platforms like Qualtrics, Typeform, SurveyMonkey, and SurveySparrow in one click for automated triggers
- Build custom triggers via REST API and webhooks for systems without a native integration
- Automate reward triggers off visit completion, response data, or milestone events whenever your program is ready for it
2-3 days
to go live
10K
recipients per batch
99.9%
uptime SLA
Keep the reward experience consistent, across every study
- Apply sponsor or CRO branding consistently across every study's reward communications
- Personalize outreach by study, site, or cohort so participants recognize who's rewarding them and why
- Standardize reward timing and format so participants aren't confused by inconsistent processes across studies
- Localize language and currency automatically, no rebuilding the experience per country
150+
countries supported
12+
languages supported
Consistent
branding across studies
Deliver through the channel participants will redeem, in a form they'll use
- Send via SMS, email, or WhatsApp, and track delivery and redemption status in real time
- Issue as codes, points, or direct links, reducing missed rewards from single-channel delivery
- Offer gift cards, prepaid Visa/Mastercard, and experience-based rewards from a catalog of 10M+ choices
- Recover unclaimed reward budget automatically instead of losing it to expired, unredeemed rewards
10M+
reward options
30+
categories
Real-time
delivery tracking
Report on reward performance across your full program, not just one study
- Track delivery and redemption rates by study, country, or cohort from one dashboard
- Spot early signs of reward fatigue or disengagement before they show up as dropout
- Maintain a consistent, exportable reward history across every study in your portfolio
- Collect only the participant information required to deliver and redeem a reward
100%
delivery visibility
Program-wide
reporting
Exportable
by study or country
How it works
Get clinical trial rewards running in three steps
Three steps. No bottlenecks. No consultants. Just a clear path from configuration to measurable impact.
Send your first reward
Start from the dashboard, individually or in bulk. Connect your EDC or survey platform later to automate triggers, if and when your program needs it.
The world's largest reward marketplace
Give recipients the freedom to choose what they want from millions of reward options, delivered in their currency and available across 150+ countries.
Explore Rewards Marketplace
Use Cases
Built for every clinical trial reward scenario
Multi-visit reward programs
Reward participants per visit or per phase, keeping motivation consistent across a long study duration.
Decentralized and remote trials
Reward participants for remote assessments and at-home procedures without requiring an in-person site visit.
Multi-site, multi-country studies
Reward participants across trial sites and geographies from one dashboard, each in their own local currency.
Patient-reported outcome (PRO) studies
Reward timely PRO survey completion while keeping reward data separate from clinical response data.
CRO-managed reward programs
Give CROs one platform to manage participant rewards across multiple sponsor studies, with per-study reporting.
Long-term follow-up studies
Apply lighter-touch, recurring rewards for participants in extended post-trial follow-up phases without rebuilding the process.
Customer Stories
Trusted by leading research and pharma organizations
Piramal, Bioclinica, Dr. Reddy's, Novartis, and AstraZeneca rely on Plum to run clinical trial reward programs at scale.
Market Research Firm
Market Research · Global
Market Research · Global
Our firm could incentivize research campaigns with instant rewards upon completion, sending automated vouchers to panelists while keeping member details anonymous and safe.
We decreased the duration between study completion and reward delivery. Faster rewards helped us address a persistent response-rate challenge.
Award-Winning Market Research Company
Market Research · Global