Activity shown in the product preview: Workflow triggered, Task complete, 12 reactions, Credits redeemed.
Get 3x more reviews with global rewards
Trigger a reward the moment a verified review lands on G2, Trustpilot, or your own platform. No manual exports. No fraud leakage. No fulfilment delays.
The Problem
Where review rewards programs break down
Most review programs stall at four points. Plum fixes all four.
Low participation
Customers with positive experiences rarely write reviews unprompted. Outreach without an incentive gets ignored at scale.
Manual fulfillment delays
CSV exports and manual gift-card sends stretch delivery to days or weeks. By then, the customer has moved on.
Disconnected tools
Review platforms, CRMs, and reward systems work in silos, breaking validation, automation, and cost-per-review tracking.
Lack of visibility
Cost per review, attribution, redemption rate by country. Without one dashboard, every optimisation is a guess.
Run high-volume review reward programs without operational chaos
From submission to redemption. No manual hand-offs.
Trigger rewards on verified completions only
- Send rewards the moment a review is validated by the source platform
- Set eligibility rules, review thresholds, and tiered reward caps per campaign
- Native connectors for G2, Trustpilot, Capterra, HubSpot, Salesforce, Zoho
- REST APIs and webhooks for proprietary feedback and review engines
<1s
issuance on validation
50+
native integrations
99.9%
uptime SLA
Stop fake reviews from draining the budget
- Detect duplicate reviews and repeated participation automatically
- Device fingerprinting and suspicious activity pattern detection
- Per-user and per-campaign reward limits to prevent overuse
- Held-review queue with full audit trail for manual analyst review
10–15%
leakage prevented
100%
audit coverage
10+
fraud signal checks
Global reward catalog recipients actually want
- Gift cards, prepaid cards, experiences, donations, and merchandise
- Local-currency redemption with region-relevant catalogs by country
- Email, SMS, or WhatsApp delivery, configurable per campaign
- Reward expiry settings with automatic wallet refunds for unclaimed rewards
10M+
reward options
150+
countries supported
30+
reward categories
See cost per review the moment it lands
- Review participation, reward issuance, and redemption rates
- Customer behavior insights to refine reward strategy and conversion
- Real-time budget consumption alerts with overspend notifications
- Exportable reports for finance, audit, and internal reconciliation
<1s
data refresh
5+
attribution sources
100%
auto-reconciled
How it works
From verified review to redeemed reward in three steps
Three steps. No bottlenecks. No consultants. Just a clear path from configuration to measurable impact.
Connect your review source
Link Plum to G2, Trustpilot, Capterra, app stores, or your own feedback system. Rewards trigger on verified submission events. Prefer no integration? Send rewards directly via API from your own platform.
Global rewards catalog reviewers genuinely want to redeem
Reviewers pick what they want, in their currency, in their language.
Book a demo
Use Cases
Built for every review program you run
Product reviews
Reward customers post-purchase to share detailed feedback. Builds social proof and improves search visibility at the point of purchase.
Marketplace reviews
Run incentivised review campaigns on G2, Capterra, TrustRadius, and GetApp. Every payout tied to a verified, disclosure-compliant submission.
App ratings
Accelerate app store rankings by rewarding users who rate and review on mobile, triggered the moment a review is submitted.
Service feedback
Collect post-interaction reviews after onboarding, support, or delivery. Turn service touchpoints into structured feedback that improves retention.
Website & In-Product reviews
Capture real-time feedback within your product. Reward respondents instantly to improve NPS, CSAT, and overall satisfaction data quality.
Survey feedback (NPS & CSAT)
Reward structured feedback submissions to increase survey completion rates and gather higher-quality data for product and experience decisions.
Customer Story
Scaling G2 reviews with incentivized feedback
A US enterprise SaaS company connected their G2 review flow to Plum and tripled monthly review volume in one quarter.
Sarah Chen
Head of Customer Marketing, Postman
SaaS · 500+ employees · US headquartered
We used to spend two days every month exporting G2 lists and sending gift cards by hand. With Plum, rewards fire the second a verified review lands, and our team got two days back every month.
It fit right into our Slack workflow, team members now get updates in the moment, publicly.
Jordan Lee
VP of Operations
SaaS
Every workflow now reinforces what we stand for, and teams can finally show leadership which values are being lived every day.
Alex Johnson
Head of Growth
Enterprise