Connect your stack
Gainsight, ChurnZero, Salesforce, HubSpot, Zendesk, Intercom, Zapier. Native integrations, live in days. No engineering work required.
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Customer Success
Show up for customers Watch retention follow
Renewals don't fail at the QBR. They fail in the silent months between. Plum fills those months with personalized rewards your customers actually remember.
The Problem
Why customers go quiet, and what brings them back
Renewals are won in small moments most CS programs miss. A human kickoff. A real thank-you. A champion who felt noticed.
Onboarding feels transactional
First 90 days set the renewal, but kickoffs read like checklists, milestones go uncelebrated, and your buyer never feels the relationship that earns expansion later.
Surveys nobody answers
NPS, CSAT, product feedback. Without a tangible thank-you, response rates collapse to single digits. You're walking into renewals flying blind and hoping the dashboard is right.
Advocacy programs that stall
Reviewers wait three weeks for a $25 card. Reference customers chase you for the gift you promised. The program dies before it scales, and your G2 page goes quiet.
How It Works
Listen. Reward. Renew
Plum reads signals from Gainsight, ChurnZero, or your CRM, fires the right reward at the right moment, and turns redemptions into renewals.
Trigger every moment
Health scores, NPS responses, renewal milestones, QBR attendance. One rule, runs forever. Recipients pick from 10M+ options in their currency.
Track every program
Real-time delivery, redemption, and program ROI in one dashboard. Finance-grade visibility: RBAC, budgets, audit trails, multi-currency reconciliation.
The Customer Journey
Rewards that work at every stage
A reward moment at every step. One outcome signal that proves it worked.
Onboarding & First Value
Make kickoffs memorable and reward the moments that prove first value
Use Case · 1 of 6
Onboarding & first value
Send a personalized welcome gift the day a new account is created, and fire milestone rewards as they hit go-live, first integration, or first KPI win. Reward Links land in one click. No login required.
A customer who feels seen in the first 90 days renews. The kickoff gift costs less than one churn save call.
Adoption & Activation
Reward the activation milestones that signal stickiness
Use Case · 2 of 6
Adoption & activation
Reward the moment a user hits a sticky behavior: certification passed, integration live, weekly active threshold reached. Set the trigger once in Gainsight or your product analytics tool, and every qualifying action fires a reward automatically.
Tying rewards to activation milestones turns passive accounts into power users. Renewal forecasts finally match reality.
NPS, CSAT & Feedback
Lift response rates with instant, picked-by-them rewards
Use Case · 3 of 6
NPS, CSAT & feedback
Drop response rates from single digits into the 60s. Trigger an instant reward the moment a survey is submitted. Promoters get a heartfelt thank-you. Detractors get a real apology that opens the conversation.
Higher response rates mean cleaner signal. Cleaner signal means renewals you can actually forecast.
QBRs & Renewals
Re-energize execs ahead of renewal - make the QBR feel like a partnership
Use Case · 4 of 6
QBRs & renewals
Send an exec a personal gift the morning of the QBR so the meeting starts warm. Trigger a renewal celebration the moment the contract closes, and let health-score drops fire a save-play automatically.
98.9% fulfillment rate, end-to-end. Every gift sent through Plum arrives.
Advocacy & Reviews
Trigger rewards the instant a review is posted - repeatable advocacy at scale
Use Case · 5 of 6
Advocacy & reviews
Trigger a reward the instant a G2, Gartner, or TrustRadius review is verified. No spreadsheet. No chasing. Same model for case-study sign-offs, reference calls, and webinar speakers, turning advocacy into an always-on program.
Monthly review velocity tripled in the first 90 days. Your G2 page does the marketing for you.
Expansion & Win-back
Surface dormant accounts and re-spark them with a personal, well-timed gift
Use Case · 6 of 6
Expansion & win-back
Surface dormant accounts the moment usage signals dip, and re-spark them with a personal, well-timed gift. The same playbook lifts expansion conversations: exec gifts before discovery calls, champion gifts after a successful pilot.
Win-back gifts land in local currency, in 150+ countries. One wallet, no regional vendor sprawl.
The Catalog
10 million reasons your customers keep coming back
The best reward is the one the recipient picks themselves, in their currency, in their language, inside your product.
Book a demo
Inside the tools you already use
Reward from wherever your CS team already works
CS platforms, CRMs, helpdesks, and survey tools. Plum connects to them all.
Real Teams. Real Results.
Proof from CS teams that move retention
Three programs. One platform. Each team put rewards exactly where the customer needed to feel them - and watched response rates, renewals, and reviews follow.
Global B2B SaaS
Priya R.
VP Customer Success, Global B2B SaaS
NPS & CSAT · 12 Markets
The instant thank-you turned NPS from a once-a-year audit into a real-time signal we can actually run plays on. Our QBRs feel completely different.
Mid-market Fintech
The save play used to be a calendar invite and a hope. Now it's a real gesture that lands before the conversation.
CS Operations Lead
Mid-market Fintech · 4 markets
DevTools · Series C SaaS
Reviewers stopped chasing us for the gift. The program runs itself, and our G2 page is doing real marketing work now.
Customer Marketing Lead
DevTools · Series C SaaS
Common questions
Everything you would want to know
Most CS teams run live programs within 1 to 2 weeks. Plum's implementation team owns the go-live. You don't need to staff a technical project to ship your first NPS or kickoff program.