With Xoxoday integration, one can now reward good performance and behaviours exhibited by customer care agents. The freshdesk clients can reward and incentivize different kinds of metrics to encourage better customer delight.

Define rule engine

You can define your own rule engine for various metrics you want to improve or reward through freshdesk. These rule engines can vary from simple to complex covering different scenarios.

Reward campaigns

Use multi-criteria filters to reward right behaviour with a global catalogue of 2000+ brand vouchers, 3500+ global experiences & 10000+ perks.

Performance & Reporting

Get easy access to data and reports on various support metrics. Track how an agent or group is performing based on established standards.

Milestones-based awards

Enable progressive awards through use of milestones, with agents receiving higher awards as their performance improves.

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