With Xoxoday integration, one can now reward good performance and behaviours exhibited by customer care agents. The freshdesk clients can reward and incentivize different kinds of metrics to encourage better customer delight.
You can define your own rule engine for various metrics you want to improve or reward through freshdesk. These rule engines can vary from simple to complex covering different scenarios.
Use multi-criteria filters to reward right behaviour with a global catalogue of 2000+ brand vouchers, 3500+ global experiences & 10000+ perks.
Get easy access to data and reports on various support metrics. Track how an agent or group is performing based on established standards.
Enable progressive awards through use of milestones, with agents receiving higher awards as their performance improves.