Activity shown in the product preview: Workflow triggered, Task complete, 12 reactions, Credits redeemed.
Every loyalty message, at exactly the right moment
Send event-triggered, personalized communications across email, SMS, push, and WhatsApp with no-code templates and built-in approvals.
Trigger · tier upgraded
Hi {member_name} - you're now Gold
opened · 78%
sendingSMS
delivered · 99%
Push
tapped · 24%
read · 92%
10+ languages
Generic messaging tools break loyalty programs
Batch sends, delayed event triggers, and zero per-member delivery visibility erode trust and depress program ROI.
Messages sent too late
Loyalty events fire but comms take hours to reach members. The moment of delight has already passed before the email lands.
Generic one-size copy
Same email in English to a Polish-speaking member. Personalization is promised but rarely delivered.
No approval governance
Any marketer can push untested templates to all members. One bad deploy can undo months of trust-building with your most valuable segments.
Zero delivery visibility
You know you sent it, but not if it landed, opened, or converted. Without per-member receipts, optimization is guesswork.
Built for real-time loyalty communications
Three integrated capabilities that turn your loyalty events into meaningful member moments, without engineering dependencies.
Compliant templates without engineering
Build, preview, test, and approve loyalty messages in one governed workspace. Every template is production-ready before it reaches a single member.
Automate sends from loyalty events
Trigger the right message from transactions, tier changes, expiries, birthdays, and rewards, the moment the event fires, not hours later.
Localize once, personalize every send
Manage language variants and member tokens from one template framework. 10+ languages, one editor, zero duplication.
From template to delivery in three steps
Create your template
Use the drag-drop editor to assemble blocks like headers, images, point balances, and CTAs. Add personalization tokens like {member_name} and {tier_name}. Then create language variants for each market without duplicating your workflow.
Create your template
Set your event trigger
Choose a loyalty event such as tier upgrade, points expiry, birthday, transaction confirmed, or campaign reward earned. Select which channels to route through (email, SMS, push, WhatsApp), and define the timing logic. No engineering required.
Set your event trigger
See every delivery receipt
Monitor per-member delivery, open, click, and tap receipts in real time. Review template-level analytics across languages and channels. Use the data to tune subject lines, timing, and channel mix for the next campaign.
See every delivery receipt
Every loyalty moment deserves a message
Tier upgrade notifications
Fire a personalized congrats email and push within seconds of a tier change. Include new benefits and a CTA to explore them.
Points expiry reminders
Automated SMS and email warnings at 30, 14, and 7 days before expiry. Dynamic tokens fill in the exact balance and expiry date.
Birthday reward alerts
Deliver a personalized birthday message on the member's actual birthday via WhatsApp and email, with a reward code and redemption link.
Transaction confirmations
Confirm points earned immediately after a transaction. Show the new balance and progress toward the next tier milestone.
Campaign reward announcements
Alert members the moment a campaign reward is earned. Multi-channel delivery reaches them where they engage most.
Referral milestone messages
Notify members when a referral converts and their reward is issued. Real-time messaging reinforces the behavior and drives the next share.