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Reports & Insights

Uncover actionable insights across every loyalty touchpoint

Drive program performance with real-time analytics across transactions, campaigns, member behavior, rewards, liability, and ROI.

Loyalife reports and insights dashboard

Capabilities

Monitor loyalty performance without waiting on manual exports

Automated periodic reports

Schedule daily, weekly, monthly, or custom-window reporting for finance, marketing, and program teams.

AI-powered churn prediction

Surface at-risk cohorts, unusual activity, and recommended actions before member value drifts.

On-demand data exploration

Ask questions in plain English and turn member, transaction, campaign, and ROI data into usable answers.

Campaign and ROI tracking

Connect spend, rewards, channels, rules, and member response so teams can prove what moved the program.

Program optimization

Easily monitor your loyalty program's performance

Real-time reports dashboard
Real-time analytics dashboard

Live points, liability, and redemption

Configure reports once and ensure the data is always available for slice-and-dice with customizable visualizations. Track issuance, redemption pace, breakage, and liability as events flow through the program.

Access control and management dashboard
Access control & management

Right people, right data

Govern who can create, view, generate, and download reports, with org-level permissions for secured sharing.

AI-powered analytics

Turn loyalty reports into instant answers

Loyalty Co-pilot reads the reports in your account and answers with segmented, time-bound explanations.

Loyalife real-time program dashboard showing points issued, redeemed, and liability

Transaction reports

Every accrual, redemption, and adjustment with relation reference, status, type, and points - filterable and exportable.

Member reports

Member-level activity, balances, tier movement, and engagement across the whole program.

Liability reports

Outstanding points liability, accrual-vs-redemption, and exposure trends across any period.

Expiry reports

Upcoming and lapsed point expiry by cohort, with breakage and reminder visibility.

Custom reports

Build and schedule your own reports with chosen dimensions, filters, and delivery.

Report library

Six standard report types, plus custom SQL reports

Give every team a starting point for the questions they ask most, then let analysts build the reports that do not ship out of the box.

Transaction reports

Monitor member activities and program performance

Track all loyalty-related financial transactions, ensuring accurate points accounting and optimizing member engagement.

Transaction reports dashboard

Member reports

Gain insights into your member base

Get a deeper understanding of member demographics, activity trends, and engagement to tailor your marketing efforts effectively

Member reports dashboard

Communication reports

Evaluate the effectiveness of campaigns

Track the success of your loyalty program's email and SMS campaigns to ensure timely and relevant communication with your members.

Communication reports dashboard

Expiry reports

Forecast points expiry and manage liabilities

Stay ahead of your loyalty program's financial obligations by predicting which points will expire and when

Expiry reports dashboard

Liability reports

Track outstanding points and financial liability

Monitor the total points issued but not yet redeemed, providing a clear view of your program's financial standing.

Liability reports dashboard

Logs

Ensure data integrity and system accountability

Monitor all system activities, ensuring the integrity and smooth operation of your loyalty program.

System logs report dashboard

Custom reports

Build the report that doesn't ship out of the box

Author SQL-backed custom reports, schedule them, share with selected roles, and download anytime. Save a query once, reuse it forever.

Custom reports builder

Governance

Trusted by every stakeholder in the program

Real-time program health

See the metrics that matter before weekly review meetings become post-mortems.

Scheduled exports

Send recurring reports to stakeholders without manual spreadsheet work.

Role-based controls

Restrict sensitive dashboards, custom queries, and exports to the people who need them.

Board-ready metrics

Track ROI, redemption, liability, and member engagement in a format leaders can scan.

FAQs

Common questions about Reports & Insights

Yes. Standard and custom reports can be scheduled for daily, weekly, monthly, or custom delivery windows and sent to the right stakeholder list.