Challenges

Prior to using Xoxoday, NIIT's employee engagement efforts were limited, and they faced challenges in implementing an effective and robust reward program to motivate their educators across multiple locations. Furthermore,

• The only mode of engagement was through vendor-supplied vouchers for internal competitions.
• As the organization grew, a high-quality reward program was needed to motivate educators.
• Geographical spread and the large number of users made efficient rewarding and customer service crucial.

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Solution

NIIT leveraged Xoxoday’s diverse global reward marketplace to address it’s challenges and improve employee experience significantly.

• Grand winners had access to a broad range of choices, including experiences and brand products.
• Exceptional customer service with quick and easy resolution of issues through effective automation.
• Seamless service delivery ensured immediate closure of concerns, contributing to employee satisfaction.

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Results

NIIT achieved significant improvements in employee experience and satisfaction after the implementation of Xoxoday’s reward platform.

• Extensive redemption options allowed employees to choose unique rewards tailored to their preferences.
• Exceptional customer service and prompt issue resolution had a positive impact on employee satisfaction.
• NIIT successfully enhanced the employee experience by utilizing Xoxoday's wide variety of redemption options and customer service.