Can awards be delivered outside the employee's home country?

Yes. Plum currently fulfills a long service program across more than 25 countries for one enterprise client, with tracked delivery throughout.

How is an employee's delivery address collected?

Through a secure link sent directly to the employee, who confirms their own address. HR does not manage delivery details manually.

Does Plum handle sourcing and production, or do we provide the items?

Plum sources, brands, and personalizes every item in the program. Nothing needs to be produced, packed, or shipped by the client's team.

Can a single award combine a physical item with a gift card or experience?

Yes. A common format pairs a personalized keepsake, such as a trophy or certificate, with a gift card or marketplace credit the employee redeems on their own terms.

Can this integrate with our existing HR system?

Yes. Plum connects to Workday, SAP SuccessFactors, Oracle HCM, BambooHR, Rippling, and more than 20 other HRMS platforms, so your years of service awards program triggers automatically on each milestone.

What happens if a delivery fails or a package arrives damaged?

The recipient or an admin can raise a support ticket directly with Plum's dedicated team, with service-level response times for critical issues and a named customer success manager who owns resolution.

How do we build a business case for a long service awards program to leadership?

Frame it as a retention play, not a gifting cost - long service awards programs target the tenure points where disengaged employees are most likely to leave. Compare that against what you're already spending informally across regions on plaques and one-off gifts, which is usually higher and harder to justify.

What's the typical cost per employee for a years of service awards program?

Cost isn't flat - a years of service awards program is built in value tiers that rise with tenure, so a 5-year milestone costs less than a 20-year one. Gift card values within each tier can also vary by employee location and currency, so total budget depends on your headcount spread, not a per-employee average.

How do we make service milestone awards feel personal across thousands of employees, not just a handful?

Personalization is templated and automated - name, tenure, and milestone message apply the same way whether it's employee #1 or #10,000. Service milestone awards scale because the system repeats one personalization step, not because anyone does it by hand.

Can employee milestone rewards be tied to performance or tenure only?

They're usually kept separate. Employee milestone rewards are tenure-triggered by default, firing automatically off the HRMS anniversary date with no manager input, while performance recognition runs as its own manager-led program.

How do we measure ROI or engagement impact of our long service awards program once it's running?

Track redemption rates, milestone-date sentiment, and spend-per-tier against budget. Most platforms running a long service awards program already report this by geography, tenure, and business unit - it's a quarterly review, not a new analytics project.

How much can we customize the branded award store employees see?

The store carries your logo, brand colors, and a personal note by default, with the catalog and reward value pre-filtered to the employee's tier. Beyond that, HR can layer in themes or category restrictions, but the underlying platform and checkout stay the same for every employee.

Long Service Awards

Turn every service milestone into an experience employees remember

Give employees real award choices and full personalization on every service milestone, while sourcing, branding, and delivery run automatically end to end, without HR tracking a single anniversary by hand.

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Long service award kit with a personalized certificate, trophy, gift card, and branded merchandise

Trusted by 5,000+ companies worldwide

The problem

Why most service award programs fall flat

Generic gifts, missed dates, vendor sprawl, no engagement signals.

Generic, impersonal gifts

Coffee mugs and water bottles tell long-tenured employees their loyalty is interchangeable.

Missed milestone dates

HR tracks anniversaries across spreadsheets and HRIS exports, and dates slip through the cracks.

Regional vendor sprawl

Different vendors per country mean inconsistent quality and delayed delivery.

No engagement signal

Programs run blind without insight into redemptions or sentiment, so HR can't justify spend or improve.

Platform

Employee milestone rewards your HR team runs in minutes

Automate milestones, personalize gifts, and prove program impact across every region.

Digital overview of the Plum long service awards platform

Personalize in minutes, no dev needed: Milestone tiers, branded templates, and manager notes, configured once, self-serve.

Auto-triggered from your HRMS: Native connectors for Workday, SAP, Oracle, BambooHR, and Rippling fire awards on the anniversary date, zero manual tracking.

Delivered anywhere, in any currency: 8,000+ brands across 150+ countries, auto-localized to each employee's geography.

Reported back with real insight: Redemption, engagement, and spend data cut by geography, tenure, and business unit.

YOUR BRAND. THEIR MILESTONE.

Branded store, personalized for them

HR sets the milestone, the tier, and the catalog once. The employee's own anniversary opens a store carrying your logo, curated to their tier, ready to redeem the day the gift arrives.

Branded with your logo, colors, and message: Your logo, brand colors, and a personal note on every page the employee sees.

Catalog and value matched to their milestone year: The tier and reward value update automatically as their tenure grows.

Local experiences and products: Rewards sourced and priced for the employee's own country and currency.

What employees can actually receive

Physical keepsakes or digital rewards, all personalized

From engraved trophies to gift cards and experiences, every employee milestone reward is matched to the employee's tier and years of service.

Engraved memento trophy for a service milestone

Personalized mementos and trophies

Wood, acrylic, crystal, or metal, engraved with the employee's name, years of service, and your logo.

Wood, acrylic, crystal, metalName and tenure engravedMatched to milestone tier

Personalized certificate signed by leadership

Certificates and CXO letters

A certificate in multiple finishes, or a letter signed by leadership and personalized across hundreds of recipients.

Multiple finish optionsSigned by leadershipPersonalized at volume

Gift cards, points, and experiences

Employees redeem their own choice across major brands, travel, dining, and wellness.

5,000+ brands150+ countriesLocal currency

Lifestyle and premium merchandise

Electronics, wearables, travel accessories, writing instruments, and coins, all branded to the program.

Electronics and wearablesTravel and lifestyleBranded with your logo

Sustainable goodies including seeded pens and plant grow kits

Sustainable and everyday goodies

Seeded pens, table plants, and grow kits for programs built around a sustainability theme.

Seeded pensTable plantsDIY grow kits

Curated milestone kit for a 20 year anniversary

Curated milestone kits

Custom packaging holding a memento, certificate, merchandise, and a reward together, with a personalized note inside.

Custom packagingPersonalized insertMemory books available

What employees can actually receive

Physical keepsakes or digital rewards, all personalized

From engraved trophies to gift cards and experiences, every employee milestone reward is matched to the employee's tier and years of service.

Personalized mementos and trophies

Wood, acrylic, crystal, or metal, engraved with the employee's name, years of service, and your logo.

Wood, acrylic, crystal, metalName and tenure engravedMatched to milestone tier

Certificates and CXO letters

A certificate in multiple finishes, or a letter signed by leadership and personalized across hundreds of recipients.

Multiple finish optionsSigned by leadershipPersonalized at volume

Gift cards, points, and experiences

Employees redeem their own choice across major brands, travel, dining, and wellness.

5,000+ brands150+ countriesLocal currency

Lifestyle and premium merchandise

Electronics, wearables, travel accessories, writing instruments, and coins, all branded to the program.

Electronics and wearablesTravel and lifestyleBranded with your logo

Sustainable and everyday goodies

Seeded pens, table plants, and grow kits for programs built around a sustainability theme.

Seeded pensTable plantsDIY grow kits

Curated milestone kits

Custom packaging holding a memento, certificate, merchandise, and a reward together, with a personalized note inside.

Custom packagingPersonalized insertMemory books available

Beyond the standard catalog

Award themes employees actually notice

Layer a theme onto any tier, without changing the underlying program.

Sustainability

Seeded pens, table plants, and grow kits replace standard merchandise across every milestone tier, so the theme is consistent instead of a one-off gesture.

Wellness

Catalog weighted toward fitness gear, mindfulness apps, and travel experiences, letting employees redeem toward the things that support their wellbeing.

Local and regional

Awards sourced, priced, and delivered in the employee's own country and currency, respecting local culture instead of a one-size-fits-all global catalog.

Premium and luxury

Crystal, gold-plated, and framed mementos reserved for senior tenure milestones, marking long-service employees with a visibly higher-tier award.

Your years of service awards program, fully managed

Everything runs without HR managing a single step

Milestone identified

Synced automatically from your HRMS the moment an anniversary is reached, no manual tracking. Same day.

Milestone identified

Synced automatically from your HRMS the moment an anniversary is reached, no manual tracking. Same day.

Address and details confirmed

A secure link goes straight to the employee to confirm delivery address and preferences. 1–2 business days.

Address and details confirmed

A secure link goes straight to the employee to confirm delivery address and preferences. 1–2 business days.

Award selected

Fixed by HR policy, or chosen by the employee from their tier's catalog. 1–3 business days.

Award selected

Fixed by HR policy, or chosen by the employee from their tier's catalog. 1–3 business days.

Personalized and prepared

Name, milestone message, and company branding applied to the award. 2–3 business days.

Personalized and prepared

Name, milestone message, and company branding applied to the award. 2–3 business days.

Quality checked and dispatched

Every award is verified for accuracy and branding, then handed to logistics. 1–2 business days.

Quality checked and dispatched

Every award is verified for accuracy and branding, then handed to logistics. 1–2 business days.

Delivery tracked

Real time tracking, auto-localized across 150+ countries, confirmed back to HR. 5–7 business days.

Delivery tracked

Real time tracking, auto-localized across 150+ countries, confirmed back to HR. 5–7 business days.

Feedback collected

A short prompt goes out once the award arrives, closing the loop for HR. Same day as delivery.

Feedback collected

A short prompt goes out once the award arrives, closing the loop for HR. Same day as delivery.

Customer Stories

Proven at enterprise scale

Enterprises already running long service awards on Plum, and the results they're seeing.

Digital Engineering Company

450+ boxes shipped every quarter across three themed award boxes for its milestones, fully managed by Xoxoday from sourcing through delivery.

Long service awards program

IT services · 5,000+ employees · 3 themed award boxes

Global IT Services Enterprise

500+ kits delivered a month across 25+ countries, covering 10, 25, and 30 year milestones worldwide.

Long service awards program

25+ countries · Running since 2015

Common questions

Frequently asked questions

Both. A service milestone awards program can ship a fixed award for each tier, or set a value and let the employee choose within it through a branded store. Most companies mix the two across different milestones.