1.Introduction & Eligibility
1.1 Referral Program Overview
The Xoxoday Referral Partner Program ("Program") enables eligible individuals and organisations to earn commissions by referring companies to Xoxoday's products and services. By participating in this Program, you agree to these Terms & Conditions ("Terms"). Submission of the referral form and acceptance of these Terms constitutes digital enrolment as an Xoxoday Referral Partner ("Partner").
The term "Partner" refers to the individual or legal entity accepting these Terms. Where a Partner is an individual, these Terms apply to that person directly. Where a Partner is a company, firm, or other legal entity, these Terms bind that entity and the authorised representative who accepts on its behalf.
1.2 Who Can Join
The Program is open globally to individuals and organisations, with no geographic restrictions, industry limitations, or requirement to be an existing Xoxoday customer. If accepting these Terms on behalf of a company or legal entity, the accepting individual represents that they have full authority to bind that entity and its affiliates to these Terms.
1.3 Partner Representations
By accepting these Terms, each Partner - whether an individual or an entity - represents that: (a) they have the full power and authority to enter into and perform under these Terms; (b) doing so will not violate any compliance provision, constitutional document, or legal obligation binding them; and (c) they will comply with all applicable laws in the jurisdiction(s) where they operate.
2.Commission Structure & Payment
2.1 Commission
The referral commission applicable to each successful deal shall be communicated and agreed upon on a deal-to-deal basis. Commission is capped at $10,000 (USD) per successful referral and is calculated on the actual amount received by Xoxoday from the referred client against the relevant invoice. The commission tier is determined by the number of successfully closed deals, not referrals submitted.
2.2 Payment Terms
Commission is earned when the referred company signs their agreement and completes their first payment to Xoxoday. Once the client's payment is confirmed, the Partner will receive an email from the Xoxoday team with instructions to submit the required payment documentation - such as an invoice or equivalent billing document recognised in their jurisdiction - for commission processing.
Payment documentation must include: the Partner's full legal name or registered business name (as applicable), registered or correspondence address, bank or payment details, and any tax registration, identification, or withholding number required under the laws of the Partner's jurisdiction.
Commission payouts will be processed as communicated by the Xoxoday team at the time of payment instruction. Payment method, currency, and applicable timelines will be confirmed by the Xoxoday finance team upon receipt of complete documentation.
2.3 Tax & Statutory Responsibility
Commission payments may be subject to income tax, withholding tax, corporate tax, indirect taxes, levies, or other statutory deductions applicable under the laws of the Partner's country of residence, incorporation, or operation, as the case may be. Whether the Partner is an individual or a legal entity, they are solely responsible for determining their applicable tax and statutory obligations, maintaining appropriate records, making necessary filings and declarations, and remitting any amounts due to the relevant authorities. Xoxoday does not provide tax, legal, or financial advice. Partners are encouraged to consult a qualified local professional as needed.
2.4 Official Communications Disclosure
This is the only official Xoxoday website through which the Referral Partner Program is administered. All communications from Xoxoday relating to this Program - including referral confirmations, pipeline updates, payment instructions, and commission processing - will be sent exclusively from email addresses ending with @xoxoday.com.
Partners are advised to exercise caution and verify the sender's email address before acting on any communication purportedly from Xoxoday. Xoxoday will not be responsible for any loss, liability, or obligation arising from referrals submitted, deals negotiated, or communications entertained by a Partner with any individual or entity using an email address that does not end with @xoxoday.com.
3.Referral Eligibility & Qualification
3.1 100-Day Qualifying Window
The qualifying window opens on the date the Partner submits the referral form. To qualify for commission, the referred company must sign their agreement and complete their first payment within 100 days of that submission date. If the deal does not close within this window, the referral will not qualify for commission, regardless of whether conversations are still active. This window is fixed and cannot be extended.
3.2 Ineligible Referrals
A referral will not qualify for commission in the following circumstances:
- The referred company is already an existing Xoxoday customer at the time of submission.
- The referred company is already in active conversation with Xoxoday's sales team at the time of submission.
- The deal does not close within the 100-day qualifying window from the date of submission.
- The referral is submitted with incomplete, inaccurate, or false information.
- The referred contact is an employee, contractor, or affiliate of Xoxoday.
- The Partner, or any principal, director, or beneficial owner of the Partner entity, is employed by or has a material affiliation with the referred company.
- The referral was made in exchange for payment, kickback, or improper incentive from the referred company.
- The Partner has been removed from the Program at the time the deal closes.
- The referred company is a direct competitor of Xoxoday.
3.3 Submitting Your Referral
To submit a referral, complete the referral form with accurate information about the referred company and decision-maker. By submitting the form, the Partner confirms that the referral is genuine, the company is not currently in conversation with Xoxoday, and the contact details provided are accurate. Submission of the form and acceptance of these Terms constitutes digital enrolment in the Program.
4.Xoxoday Products
Partners may refer any of Xoxoday's three core products. Commission applies regardless of which product the referred company signs up for:
Xoxoday Plum - A digital rewards and payouts platform for marketing campaigns, consumer promotions, corporate gifting, referral programs, and survey incentives.
Xoxoday Empuls - An all-in-one employee engagement platform for recognition, rewards, incentives, perks, benefits, and sales commission automation.
Xoxoday Loyalife - A loyalty and channel incentives platform for banks, insurers, retailers, and consumer brands driving customer and partner loyalty.
5.Program Terms & Conditions
5.1 No Fees, Targets, or Exclusivity
There are no joining fees, no monthly or annual targets, and no exclusivity requirements. Participating in this Program places no restrictions on any other business relationships or client engagements of the Partner. Partners may refer as many companies as they like, and each referral is tracked independently.
5.2 Partner Obligations
Each Partner - whether an individual or an entity - agrees to:
- Submit genuine referrals for companies not currently in conversation with Xoxoday.
- Provide accurate information about the referred company and decision-maker.
- Not misrepresent Xoxoday products, pricing, or capabilities.
- Not make unauthorised commitments or binding statements on Xoxoday's behalf.
- Comply with all applicable laws, anti-corruption, and anti-bribery regulations.
- Maintain confidentiality of any non-public information shared by Xoxoday.
5.3 Xoxoday's Obligations
Xoxoday commits to:
- Track each referral from submission through the sales pipeline.
- Provide automated status updates as the referral progresses.
- Engage with the referred company in good faith to explore fit and value.
- Honour all commissions earned on successfully closed deals.
- Keep Partner referral information confidential.
6.Program Modifications & Termination
6.1 Program Changes
Xoxoday reserves the right to modify or terminate the Program at any time. Changes will be communicated directly to all active Partners. Commission on deals already closed will be honoured in full. Referrals not yet converted at the time of program changes will be treated according to the terms in effect at the time of change.
6.2 Partner Withdrawal & Termination
A Partner may withdraw from the Program at any time by notifying Xoxoday in writing. Withdrawal does not affect commissions already earned on closed deals. Xoxoday may terminate a Partner's participation if the Partner: (a) breaches these Terms and fails to cure within 30 days of notice, (b) engages in fraudulent or illegal activity, or (c) submits false or misleading referrals.
7.Liability & Disclaimers
7.1 No Guarantee of Closure
While Xoxoday commits to engaging with referred companies in good faith, there is no guarantee that any referral will result in a closed deal. Commission is earned only upon successful contract execution and first payment receipt. A referral that does not convert does not earn commission, regardless of the Partner's type or the effort involved.
7.2 Nature of the Relationship
Whether participating as an individual or through a company or other legal entity, the Partner engages with Xoxoday as an independent party. This Program does not create a partnership, joint venture, agency, employment, or fiduciary relationship between the Partner and Xoxoday. Each Partner is solely responsible for their own tax compliance, statutory filings, and any other obligations arising from their participation, in accordance with the laws applicable to their entity type and jurisdiction.
7.3 Limitation of Liability
To the maximum extent permitted by applicable law, neither party's total liability arising out of these Terms shall exceed the total commission earned or paid under the Program in the preceding 12 months. Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, whether the claim arises in contract, tort, or otherwise.